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Troubleshooting
Specifications
Install
Error codes
Set the default print settings
Warranty
Maintenance
Printer hardware problems
Printer setup errors
Network settings
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Chapter 5
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HP Photosmart Pro B9100 series printer
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Contents
HP Photosmart Pro B9100 series
Page
Regulatory model identification number SNPRB-0504
Copyrights and trademarks
Hewlett-Packard Company notices
Trademarks
Contents
HP Photosmart Pro B9100 series printer
Find more information
Welcome
Front of printer
Printer parts
Back of printer
Paper trays
Main tray
Printer menu structure
Printer menu
Control panel
To navigate the printer menu
Network settings
Chapter
Digital Fine Art Papers
Basic printing
Media trays
Papers
Any media thicker than
Load the main tray
Media Main tray Specialty media tray
Rigid Media
Load the specialty media tray
To load the specialty media tray
To load canvas in the specialty media tray
Chapter
HP Photosmart Pro B9100 series User Guide
To print Use this paper or media
Choose the right paper or other media
Specialty media
Japan
Supported sizes
Metric
Imperial
Print from a software program
Tips
To print from a software program Mac
Change print settings
To print from a software program Windows
Set the paper type
Change the print speed or quality
Print in grayscale
Set the default print settings
Windows
Make the HP Photosmart Pro B9100 series the default printer
Optimize print quality for slow computers
Color management
What is color management?
Choose a color management strategy
Use the HP Photosmart Pro print plug-in for Adobe Photoshop
Start the HP Photosmart Pro print plug-in
Change the HP Photosmart Pro print plug-in defaults
Install the HP Photosmart Pro print plug-in
Use application-based color management
Windows users
To print using application-based color management
Adobe RGB or Adobe RGB
Printer driver color space settings Setting When to use it
Use printer-based color management
Mac users
Application Managed Colors
Setting When to use it
To print using printer-based color management
Colorsmart/sRGB AdobeRGB
Colorsmart/sRGB default AdobeRGB
Chapter
Replace the ink cartridges
Care and maintenance
Leave the printer on
To check the ink levels from the computer Windows
Check the ink levels
Replace the ink cartridges
To check the ink levels from the printer
To replace the ink cartridges
Replace faulty printheads
To replace printheads
Chapter
To clean the outside of the printer
Clean the printer
Clean the printer
To clean the printheads automatically
Clean the printheads automatically
Clean the printhead nozzles manually
Do not clean inside the printer
To clean the printhead nozzles
To align the printheads
To reset the closed loop calibration
Align and calibrate the printer
Print a test
To download the printer software Windows
Download printer software updates
Print a sample
To print a sample
Uninstall the printer software Windows
Uninstall the printer software
Computer could not read the HP Photosmart CD
Troubleshooting
Printer software installation problems
On light is flashing blue but the printer is not printing
Printer hardware problems
Computer stops responding during software installation
Printing is very slow
Printing problems
Printer is plugged in but will not turn on Solution
Document printed at an angle or is off-center
Printout is rippled or curled Solution
Printed pages are dropping off of the output tray
Printer ejects the paper when preparing to print
Colors are not printing satisfactorily Solution
Blank page came out of the printer Solution
Print quality is poor Solution
Error messages
Error message Out of paper. Load paper then press OK
Paper errors
Error message Remove media
Error message Paper jam. Clear jam then press OK Solution
Error message Paper size mismatch
Printer setup errors
Error message Automatic paper sensor failed
Error message Top door is open
Ink cartridge and printhead errors
Error message Replace the following incompatible printheads
Network errors
Error message Replace the following faulty ink cartridges
Error message Install the following printheads
HP Photosmart Pro B9100 series User Guide
Chapter
HP support by phone
If you have a problem, follow these steps
HP support
Support process
After the phone support period
Additional warranty options
Networking basics Windows and Mac
Networking
Internet connection
Recommended network configurations
Ethernet network without Internet access
To connect the printer to the network
Ethernet network with Internet access by dial-up modem
If the Check Cable Connection screen is displayed, do this
To install the printer software
If the Printer Found screen is displayed, do this
To change a USB-connected printer to a network connection
Double-click the HP Photosmart Installer icon
To open help for the embedded web server
To print a network settings
To open the embedded web server home
Specifications
Printer specifications
Network support
Category Specifications
Power consumption
Media types
USB support
Category Specifications Power cord model number
Printheads
HP Warranty
Appendix C
Index
HP Photosmart Pro B9100 series printer
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