HP B9100 Printer hardware problems

Chapter 5

The Found New Hardware Wizard opens but doesn’t recognize the printer (Windows only)

Cause You might have connected the USB cable before completing the software installation.

Solution Disconnect the USB cable and restart the software installation. Connect the USB cable when prompted during software installation.

The computer stops responding during software installation

Cause Virus protection software or another software program is running in the background and slowing down the installation process.

Solution Wait while the software finishes copying files; this might take several minutes. If, after several minutes, the computer is still not responding, restart the computer, pause or disable any active virus protection software, quit all other software programs, and then reinstall the printer software.

Printer hardware problems

Note 1 Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of

HP support services may vary by country/region.

Note 2 If you want to connect the printer to a computer with a USB cable, HP recommends using a cable of less than 3 meters (10 feet) in length to minimize injected noise due to potential high electromagnetic fields.

The On light is flashing blue but the printer is not printing

Solution The printer is busy processing information; wait for it to finish.

The Attention light is flashing red

Solution Check the printer and computer screens for instructions. For information on specific error messages see Error messages.

If the Attention light continues to flash red go to www.hp.com/support, or contact HP support.

The Attention light is solid amber

Solution Turn off the printer, and then unplug its power cord. Wait about 30 seconds, and then plug it in again. Turn on the printer.

If the Attention light remains amber go to www.hp.com/support, or contact HP support.

46	HP Photosmart Pro B9100 series printer

Contents

Page Page Copyrights and trademarks Hewlett-PackardCompany notices Trademarks Regulatory model identification number SNPRB-0504 Environmental statements Contents HP support Networking Specifications HP Warranty Index 1 Welcome Find more information Printer parts Back of printer USB port Ethernet port Rear door Rear paper slot Paper trays portrait orientation Main tray release Paper catch Output tray extension Paper-width guide Paper-size markings Main tray extension Printer menu ●Network settings: Show IP address Print network settings page Reset network settings Clean printheads Page 2 Basic printing Media trays Load the main tray Load the specialty media tray To load the specialty media tray back raised edge tray Tip To load canvas in the specialty media tray Page Canvas Print Paper jam. Remove media and check flatness. Press OK to continue Choose the right paper or other media Specialty media Supported sizes Tips Print from a software program Change print settings Change the print speed or quality Set the paper type Print in grayscale Set the default print settings Optimize print quality for slow computers Make the HP Photosmart Pro B9100 series the default printer 3 Color management What is color management Use the HP Photosmart Pro print plug-infor Adobe Photoshop® Start the HP Photosmart Pro print plug-in Change the HP Photosmart Pro print plug-indefaults Install the HP Photosmart Pro print plug-in Use application-basedcolor management Calibrating the monitor To print using application-basedcolor management Print Space Perceptual Intent Use printer-basedcolor management Application Managed Colors To print using printer-basedcolor management Show More Options Color Management Print Space –Colorsmart/sRGB (default) –AdobeRGB Color Settings –Colorsmart/sRGB Page 4 Care and maintenance Leave the printer on Replace the ink cartridges Check the ink levels Replace the ink cartridges To replace the ink cartridges Replace faulty printheads To replace printheads Page Clean the printer Clean the printer Clean the printheads automatically Clean the printhead nozzles manually To clean the printhead nozzles HP Advanced Photo Paper - Glossy Align and calibrate the printer Print a test page Print a sample page Download printer software updates Uninstall the printer software 5 Troubleshooting Printer software installation problems Printer hardware problems Printing problems Printed pages are dropping off of the output tray The printout is rippled or curled The document printed at an angle or is off-center Colors are not printing satisfactorily The paper jammed while printing or no page came out of the printer A blank page came out of the printer The printer ejects the paper when preparing to print Error messages Paper errors Printer setup errors Ink cartridge and printhead errors Network errors Page Page 6 HP support Support process HP support by phone Phone support period Placing a call Additional warranty options A Networking Networking basics (Windows and Mac) Hubs Switches Routers Internet connection Recommended network configurations Connect the printer to the network Install the printer software on a Windows computer Install the printer software on a Mac Use the embedded web server Print a network settings page B Specifications System requirements Printer specifications U.S Japan Envelopes Media types Network support Power cord model number Printheads USB support C HP Warranty Page Index