Enww | HP M1536dnf CE538ABGJ manual

3.Verify that the product firmware is current:

a.Print a configuration page from the control panel Reports menu to obtain the current firmware date code.

b.Go to www.hp.com.

1.Click the Support & Drivers link.

2.Click the Download drivers and software (and firmware) link option.

3.In the For product box, type the product model number, and then click the Go button.

4.Click the link for your operating system.

5.Scroll to the Firmware section of the table.

◦If the listed version matches the version on the configuration page, you have the most current version.

◦If the versions are different, download the firmware upgrade and update the firmware on the product following the instructions onscreen.

NOTE: The product must be connected to a computer with internet access to upgrade firmware.

◦Resend the fax.

4.Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility.

5.Verify that the telephone service supports analog fax.

●If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line.

●If using a VoIP service, change the Fax Speed setting to Slow(V.29) or disable Fast(V.34) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter.

●If using a DSL service, ensure that a filter is included on the phone line connection to the product. Contact the DSL service provider or purchase a DSL filter if you do not have one. If a DSL filter is installed, try another since these filters can be defective.

6.If the error persists, find more detailed problem-solving solutions in the sections that follow this one.

170 Chapter 2 Solve problems

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HP M1536dnf CE538ABGJ manual Enww

Contents

Laserjet PRO M1530 Page HP LaserJet Pro M1530 MFP Series Copyright and License Trademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Remove the upper cover Vii 143 160 177 229 193221 231 247 List of tables Xiv List of figures 42 Remove the laser scanner assembly 1 89 Remove the engine controller PCA 1 123 Remove the document feeder cover 3 Removal and replacement Removal and replacement strategy Introduction Electrostatic discharge Service approachBefore performing service Required tools Parts removal order After performing servicePost-service test Print-quality test 2Parts removal order Scanner and document feeder 3Parts removal order Product base Removal and replacement procedures Print cartridge Pickup roller Separation pad Covers Transfer rollerMain tray Output bin extension 11Remove the output bin extension Before proceeding, remove the following components Left coverRemove the left cover 15Remove the left cover 4 Enww Scanner assembly Remove the scanner assembly 20Remove the scanner assembly 4 Removal and replacement Scanner hinges 23Remove the scanner hinges 2 Removal and replacement Right cover Remove the right cover Enww 28Remove the right cover 5 29Remove the duplex door Removal and replacement Duplex door Duplex frame Remove the duplex frame Cartridge door Remove the cartridge door 34Remove the cartridge door 3 Enww Front cover Remove the front cover Upper cover Remove the upper cover Formatter PCA Main assembliesRemove the formatter PCA 40Remove the formatter PCA 2 Removal and replacement Fax PCA Remove the fax PCA Laser scanner assembly Remove the laser scanner assembly Enww Enww Reinstall the laser scanner assembly 47Reinstall the laser scanner assembly Pickup assembly Remove the pickup assembly 50Remove the pickup assembly 3 52Remove the pickup assembly 5 Removal and replacement Enww Enww Reinstall the pickup assembly Enww Fuser Remove the fuser 63Remove the fuser 3 Removal and replacement 65Remove the fuser 5 Enww Enww Reinstall the fuser Main motor Remove the main motor Enww 76Remove the main motor 5 Enww Enww Reinstall the main motor drive belt 81Main motor drive belt installed correctly Pickup solenoid Remove the pickup solenoid 85Remove the pickup solenoid 3 Removal and replacement Enww Enww Engine controller PCA Remove the engine controller PCA 91Remove the engine controller PCA 3 Removal and replacement 93Remove the engine controller PCA 5 Enww 97Remove the engine controller PCA 9 Reinstall the engine controller PCA 101Reinstall the engine controller PCA 4 Enww Duplex reverse solenoid Remove the duplex reverse solenoid Enww Enww Main fan Remove the main fan 110Remove the main fan 3 Enww Reinstall the main fan 113Reinstall the main fan Duplex connector PCA Remove the duplex connector PCA 116Remove the duplex connector PCA 3 Enww Scanner components Document feeder input tray Document feeder cover Enww Document feeder pick arm assembly Remove the document feeder pick arm assembly 127Remove the document feeder pick arm assembly 4 Document feeder core assembly Remove the document feeder core assembly Remove one FFC using the blue tab callout Post scan pinch rollers Remove the post scan pinch rollers Document feeder base assembly Remove the document feeder base assembly Enww Document feeder floating hinges Remove the document feeder floating hinges Control panel Solve problems Check the control panel for error messages Problem-solving checklistCheck that the product power is on Test print functionality Test the fax receiving functionality Test copy functionalityTest the fax sending functionality Try sending a print job from a computer Menu map Determine the problem source Troubleshooting processGeneral topic Questions Power subsystem Power-on checks Engine diagnostics Tools for troubleshootingIndividual component diagnostics Engine test button Perform an engine test Drum rotation functional check Components testsHalf self-test functional check Plug/jack locations DiagramsDescription Location of connectors 3Engine controller PCA connectors 4Formatter and fax board connectors Locations of major components 5Main assemblies 6Rollers, solenoids, and fan 7PCA locations Cross-sectional view General timing ChartsTiming diagram 9General General circuit diagram Circuit diagram Status HP ToolboxFXView HP ToolboxFX Event log Fax tasks FaxFax phone book Enww Fax receive log HelpFax send log Block Faxes System Settings Device information Print quality Paper handlingPaper types Service Print SettingsSystem setup Device polling PCL 5e Network SettingsPostScript Configuration Print a cleaningInternal print quality test pages Control panel menus Print quality troubleshooting toolsSetup menu Repetitive defect ruler Quick Forms menu Reports menu Fax Setup Enww Feature is turned on System Setup menuThis menu item appears only when the private-receive Confirm Fax # Off Ring Volume Medium CancelVolume Settings Alarm Volume Soft Key-Press Volume Loud Phoneline Volume Off Time/Date Service menu Next field Network Setup menuFunction-specific menus Confirmation before moving to the next one. After all three Copy Feature Fax Enww Control panel message types Interpret control panel messagesControl panel messages Scanner Error Fuser ErrorTurn off then on Fan Error ADF door is open Doc. feeder jam Comm. ErrorCanceled fax Document feeder door is open Canceled send Engine comm. ErrorFax is busy Redial Pending Canceling recvFax memory full Fax recv. error Fax Send error Jam in location Open door and clear jam Jam in cartridge area Jam in output bin Jam in tray Jam in print paper pathLoad tray 1 TYPE, Size Fax Setup menu. In the Advanced Setup Cleaning Page OK to start Manual duplexService menu. In the Fax Service menu Press OK Hardware error No dial tone No fax answer No fax detected No paper pickup Remove shipping lock from cartridge Resend UpgradePrint failure Remove shipping material from duplex Sensor Error Settings cleared Used cartridge is installed Unexpected size in tray Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Clear jams Jam locations Clear jams from the document feeder Clear jams from the input trays Enww Clear jams from inside the product Enww Clear jams from the output areas Clear jams from the duplexer Enww Enww Improve print quality Use paper that meets HP specificationsSelect a paper type Type of print cartridge Steps to resolve the problem Print a cleaningCheck the print cartridge Print the Supplies Status Inspect the print cartridge for damage Repeating defects HP PCL 6 driver Use the printer driver that best meets your printing needsImprove print quality for copies HP UPD PS driver Enww Clean the product Clean the pickup roller Clean the document feeder pickup rollers and separation pad Clean the paper path from HP ToolboxFX Clean the paper pathClean the scanner glass strip and platen Clean the paper path from the control panel Enww Product does not print Product does not print or it prints slowlyProduct prints slowly Product does not print or it prints slowly Solve network problems Solve connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Open the secondary service menu Service mode functionsSecondary service menu Secondary service menu structure Product resets Solve fax problemsFax troubleshooting checklist Enww Troubleshoot fax codes and trace reports View and interpret fax error codesCode number Description View the fax trace report Print all fax reports Fax logs and reportsPrint individual fax reports Set the fax error report Set the fax activity log to print automatically Set the fax confirmation report Set the fax-error-correction mode Change error correction and fax speedChange the fax speed An error message displays on the control panel Solve problems sending faxesComm. Error message appears No dial tone Fax is busy message appears Document feeder paper jam No fax answer message appearsFax memory full message appears Scanner error Faxes can be received, but not sent Unable to use speed dials Unable to use fax functions from the control panelUnable to use group dials Enww Fax has a dedicated phone line Solve problems receiving faxesFax does not respond An answering machine is connected to the product Telephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected message appears Comm. Error message appears Receive to PC feature is enabled Private Receive feature is onFax is received but does not print Cannot send or receive a fax on a PBX line Sender receives a busy signalNo dial tone Handset is connected to the product Solve general fax problems Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages Product updates Enww Parts and diagrams Whole unit replacement part numbers Order parts by authorized service providersOrder replacement parts Related documentation and software Customer self repair parts How to use the parts lists and diagramsService parts Assembly locations Locations of major components 2Rollers, solenoids, and fan 3PCA locations 9Cross-sectional view Covers 5Print engine covers 10Print engine covers Internal assemblies Internal assemblies 1 Internal assemblies Internal assemblies 2 7Internal assemblies 2 12Internal assemblies 2 Internal assemblies 3 8Internal assemblies 3 13Internal assemblies 3 9Internal assemblies 4 Parts and diagrams Internal assemblies 4 14Internal assemblies 4 Scanner and document feeder ADF main assemblies Scanner and document feeder ADF main assemblies 11Document feeder assembly parts Parts and diagrams Document feeder internal components Document feeder internal components Alphabetical parts list 17Alphabetical parts list Alphabetical parts list Paper pickup assembly RM1-7575-000CN Numerical parts list 18Numerical parts list Q7400-00011 Spring, document feeder ADF extension pre-pick RM1-7542-000CN Fuser film assembly, 220 volt Enww Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement Transfer Enww Customer support Repack the product Product specifications Acoustic specifications Physical specificationsPower consumption Environmental specifications Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto Rico Material restrictions PaperNon-U.S. returns Enww Declaration of conformity Supplementary Information March Boise, Idaho USAFor regulatory topics only Certificate of Volatility Volatility Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan EMC statement Korea Laser statement for Finland GS statement Germany Enww New Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Enww Enww Symbols/Numerics Index Macintosh JamsNetwork Enww Enww Page CE538-90986* *CE538-90986