Control panel message

Description

Recommended action

 

 

 

Comm. Error

A fax communication error occurred

Allow the product to retry sending the fax.

 

between the product and the sender or

Unplug the product telephone cord from the

 

receiver.

wall, plug in a telephone, and try making a

 

 

call. Plug the product phone cord into a jack

 

 

for another phone line.

 

 

Try a different phone cord.

 

 

Set the Fax Speed option to the Slow(V.29)

 

 

setting or disable the Fast(V.34) setting.

 

 

Turn off the Error Correction feature to

 

 

prevent automatic error correction.

 

 

NOTE: Turning off the Error Correction

 

 

feature can reduce image quality.

 

 

Print the Fax Activity Log report from the

 

 

control panel to determine if the error occurs

 

 

with a specific fax number.

 

 

If the error persists, replace the fax PCA.

 

 

 

 

Doc. feeder jam

The product has experienced a document

1.

Clear the document feeder jam.

 

feeder jam.

2.

If the error persists, and no paper is

 

 

 

 

 

jammed in the document feeder, check

 

 

 

the paper sensor lever on the

 

 

 

document feeder core assembly.

 

 

3.

If the paper sensor lever is broken or

 

 

 

missing, replace the document feeder

 

 

 

core assembly.

 

 

4.

If the error persists, reconnect the FFC

 

 

 

between the document feeder and the

 

 

 

formatter PCA.

 

 

5.

If the error persists, replace the

 

 

 

formatter PCA.

 

 

 

Document feeder door is open.

The cover at the top of the document feeder

Close the cover, and send the fax again.

Canceled fax.

is open, and the product cannot send the

 

 

fax.

 

 

 

 

 

 

Door open

The print cartridge door is open.

1.

Close the print cartridge door.

 

 

2.

If the error persists, check the tab that

 

 

 

engages with the cartridge door open

 

 

 

sensor on the cartridge door.

 

 

3.

If the tab is broken or missing, replace

 

 

 

the cartridge door.

 

 

4.

If the tab is present, replace the engine

 

 

 

controller PCA.

 

 

 

 

ENWW

Tools for troubleshooting 129

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Image 149
HP M1536dnf CE538ABGJ manual Comm. Error, Doc. feeder jam, Document feeder door is open, Canceled fax, Door open