Troubleshooting, 116 | HP OpenView Storage B6960-96008 specs

Integrating Oracle and Data Protector

Troubleshooting

Troubleshooting

This section lists general checks and verifications, and problems you might encounter when using the Data Protector Oracle integration.

For general Data Protector troubleshooting information, see the HP OpenView Storage Data Protector Troubleshooting Guide.

Before You Begin

✓Ensure that the latest official Data Protector patches are installed. See the online Help index: “patches” on how to verify this.

✓See the HP OpenView Storage Data Protector Product Announcements, Software Notes, and References for general Data Protector limitations, as well as recognized issues and workarounds.

✓See http://www.hp.com/support/manuals for an up-to-date list of supported versions, platforms, and other information.

Using Oracle After Removing the Data Protector Oracle Integration on UNIX Systems

After uninstalling the Data Protector Oracle integration on an Oracle server system, the Oracle server software is still linked to MML. You must rebuild (Oracle 8) or re-link (Oracle 8i/9i/10g) the Oracle binary to remove this link. If this is not done, the Oracle server cannot be started after the integration has been removed.

See “Using Oracle After Removing the Data Protector Oracle Integration on UNIX and OpenVMS Systems” on page 112 for more information on how to make the Oracle server functional again.

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HP OpenView Storage B6960-96008 manual Troubleshooting, 116

Contents

HP OpenView Storage Data Protector Integration Guide Copyright 2006 Hewlett-Packard Development Company, L.P Legal Notices Contents Integrating SAP R/3 and Data Protector Integrating SAP DB/MaxDB and Data Protector Glossary Index Edition History Part Number Manual Edition Product Vii Viii New terms Data Protector Cell Manager is the main When entering a You supply your login name CommandCommand names Use the grep command File and directory Text and items on System replies Press Computer screen Protector graphical user interface Data Protector Graphical User Interface Documentation GeneralInformation Technical Support Feedback Xii Manuals Xiii HP OpenView Storage Data Protector Integration Guide XivPage Online Help Xvi Abbreviation Manual Documentation MapAbbreviations Xvii Map Xviii Integrations Integration GuideXix Page Audience Xxi Organization Xxii Integrating Oracle and Data This Chapter Oracle Data Guard environment, backup of standby database Introduction Restore Types Duplicating aDatabase Integration Concept Oracle Backup Manager User’s Guide Integration Concept Rman CLI Data Protector Oracle Integration Concept Data, used devices, and media is written IDB where all the information about DataProtector sessions, including session messages, objects Data Protector General Media Agent, which reads Configuring the Integration Prerequisites Limitations Before You Begin Oracle Data Guard Cluster-Aware Clients Linking Oracle with the Data Protector OracleIntegration Media Management Library MML on Filenames for the MML on Different Platforms SYS$SHARELIBOBK2SHR32.EXE Oracle9i with the Oracle Server Linking Oracle with MML on OpenVMS SystemsOn Oracle Server systems running on OpenVMS, link the MML Edit the following files ORARDBMSLORACLE64.COM Orainstalloracleins When you are prompted for the root directory, enter Username and password. For more information, see the OracleDocumentation for OpenVMS Options marked by Y will be selected Relinking processOracle documentation for OpenVMS Configuring Oracle Users on Unix and OpenVMS After Relinking Finding the Oracle User OpenVMS Uncomment the following lines in OMNI$ROOTLOGLOGIN.COM Verify the changes of the group ID Verify that the -key Oracle8 entry is present Configuring Oracle DatabasesProcedure If the entry is not present, copy it from Using the Data Protector GUI Configuring Oracle General WindowsPathname of the Oracle Server home directory Configuring Oracle General Unix Configuring Oracle Primary Instance Configuring Oracle CatalogSpecify the login information to the standby database Database instance Configuring Oracle Standby Using the Data Protector CLI On Windows Where Parameter Description What Happens After the Configuration? Syntax Checking the Configuration OpenVMS OMNI$ROOTBIN run To get the error description Windows On the Cell Manager, see the file Information, see Troubleshooting on Cluster-Aware Configuring an Oracle BackupCreating a New Template Clients Creating a Data Protector Oracle Backup Specification DirectDatabase DatabaseSwitchArchiveDelSMBBackupSetDatabase SMBProxyDatabase Specifying an Oracle Server System Windows Specifying an Oracle Server System Unix Specification Selecting Backup Objects Data Protector Oracle integration backup to tape Set the backup optionsFlash recovery area in the Pre-execor Post-exectext box. Application Options, see the online Help 11Oracle Specific Options Oracle Backup Options By default, Data Protector backs up the Data Protector Examples of Pre-Exec and Post-Exec Scripts on Unix Pre-Exec ExamplePost-Exec Editing the Oracle Rman Script Limitations Data Protector Rman Script Structure BackupSpecificationNameDBNAME%s%t%p.dbf Rman current controlfile command Variables and DBNAME, which are obligatoryWhole database selection Oracle Duplex Mode Example Creating Copies of Backed Up Objects Testing the Integration Testing Using the Data Protector GUI 13Previewing a Backup Testing Using the CLI Run the omnib command with the -testbaroption as follows Configuring an Oracle Backup Backing Up an Oracle Database Oracle Online Start SQL*Plus and type alter database archivelog If Pfile is used Recovery Scheduling a BackupBackup Procedure Catalog Backing Up an Oracle Database Running an Interactive Backup Starting a Backup Using the GUIClick OK and then Apply to save the changes OpenVMS To set up the CLI, run HP-UX and Solaris /opt/omni/bin You can select among the following listoptions Starting Oracle Backup Using RmanFollowing command See the omnib man page for details Target Database The format of the target database login is Tape in the second case If you specify more than a single allocate channel commandCommands is handled internally by Rman Allocated Use rcvcat instead of catalog in the above syntax Examples of the Rman Scripts Parallel Particular Flash RecoveryBacking Up Archived Logs Including Control File in a BackupSpecification Backing Up While On Windows Duplicating Restoring an Oracle DatabaseRestorable Items Databases 16Taking the Oracle Resource Group Offline Restoring Oracle Using the Data Protector GUI Restoring Database Items in a Disaster Recovery Database, ensure that the database is in the correct state Required Database States Item to restore Database stateChanging The Database State To put the database into NoMount state, run Restoring the Recovery Catalog Database 18Recovery Catalog Settings Dialog After the restore, run the following script Restoring the Control File Ensure that you have properly configured the Rman autobackup Restoring Oracle Database Objects Oracle Data Guard If you restore a primary database from a Results Area, select objects for restoreRestore As dialog box, specify the new datafile location Source Converts them appropriately Login information for the primary database. If you restoreSame can be done if you set the Dbfilenameconvert Will be used Options Devices Restoring Tablespaces and Datafiles If you are restoring a tablespace enterIf you are restoring a datafile enter Restoring and Recovering a Primary Database Restoring and Recovering a Standby Database Duplicating an Oracle Database LimitationPrerequisites Restore Action drop-down list, select Perform Duplication 22Oracle Duplicate Options Restore, Recovery, and Duplicate Options General Options Client SettingsRestore mode This drop-down list allows you to specify which type Duplicate Options DorecoverParallelism For Standby Restore and Recovery Options Restore until To database nameNofilenamecheck Recover until Opens the database after a recovery is performed Restoring Oracle Using RmanOpen database after recovery Reset logs Preparing the Oracle Database for Restore Windows Example Unix Example Connection Strings Used in the Examples Example of Full Database Restore and Recovery Start the full database restore and recovery run Example of Point-in-Time Restore Start the point-in-time restore run Example of Tablespace Restore and Recovery 100 Chapter 101 Example of Datafile Restore and Recovery 102 Unix Windows 104 Example of Archive Log Restore Start the archive log restore run 106 Restoring Oracle Using CLI Restoring the Recovery CatalogIf you are using an sh like shell, run Restoring Using Another Device 108 Disaster Recovery Monitoring an Oracle Backup and Restore Monitoring Current Sessions110 Viewing Previous Sessions Windows DataProtectorhome\log\oracle8.log 112 Removing the Data Protector Oracle Integration Link On OpenVMS SystemsOracle 114 Cases Troubleshooting 116 Checking Prerequisites Related to the Oracle Side General TroubleshootingProblem Integration on Unix Systems If this fails, open the Oracle target database If this fails, open the recovery catalogStart SQL*Plus from the Oraclehome directory 118 Then 120 Chapter 121 23Checking the Status of the Oracle Listener 122 Connect to the recovery catalog 124 Configuration Problems on Unix Systems 126 Configuration Problems on Windows Systems Examine the system errorsVerify the permissions of the current user account Verify the inet startup parameters 128 Backup Problems on Unix Systems Check your Oracle Server configuration Following errors are listed in the Data Protector monitor Data Protector reports Export of the Recovery CatalogDatabase Failed when backing up Oracle On other Unix systems Backup Fails After a Point in Time Restore and Recovery Data Protector reports Cannot allocate/attach shared memory Backup of Archive Logs on RAC Cannot be Performed 132 SYS.LTEXPORTPKG.schemainfexp during Oracle 9i/10g Backup Problems on WindowsData Protector reports errors when calling Backup Recovery catalog 134 Restore Problems Verify that an object exists on the backup mediaSimulate a restore session Other Unix Ensure that the database is in the correct state136 Try using the Rman CLI to restore the database items Check your environment variablesRestart Data Protector Browsing Oracle 9i database for restore on Linux Binary utilorarest failed error message is displayed when138 Tape Recovery Catalog was lost and the control file cannot beRestored from Data Protector managed backup Following SQL script Loaded Problem occurs with Oracle8i on HP-UXShared library that provides thread local storage cannot be Following is displayed Library libjava.sl that provides thread local storage Problem occurs when the Radius Authentication Adapter isRadius Authentication Adapter From the list of dynamic libraries for libclntsh.sl. See 142 Integrating SAP R/3 and Data 144 Refer to the HP OpenView Storage Data Protector Product Announcements, Software Notes, and References orAdvantages 146 Prerequisites and Limitations HP OpenView Storage Data Protector Product AnnouncementsSoftware Notes, and References or Commands User since the backups will not work148 Brbackup Utilities Software Data Protector Zero Downtime Backup Administrator’s GuideData Protector 150 SAP R/3 Backup Concept Architecture SAP R/3 Architecture Backint Mode Backup FlowUsing Backint 152 Data Protector Backup Media Agent Data Protector Restore Media AgentData Protector User Interface DataProtectorhome\tmp on Windows if the variable is not SapbackupFinished data transfer, the BSM waits for a timeout Protector is limited to Backup Flow Using Recovery Manager SAP R/3 Architecture Rman Mode Data Protector Backup General Media Agent156 Restore Flow Using Recovery Manager Data Protector SAP R/3 Configuration File On Windows158 Chapter 159 This is an example of the file 160 File Parameters Using the CLI Setting, Retrieving, Listing, and Deleting DataProtector SAP R/3 Configuration Command 162 Protector SAP R/3 client SettingParameters HP-UX and Solaris Deleting SAP R/3 instance ICE, use the following command on the DataListing Parameters 164 Overviewsteps Group SAP R/3 database using Data ProtectorSAP R/3 database backup with Data Protector 166 Clients on Configuring an SAP R/3 Database ServerBefore You Begin Windows/UNIX 168 Data Protector Inet User Account onUtilsap.exe Using the CLI Unix Systems Only Is the directory in which Oracle binaries are installed170 Chapter 171 Windows 172 Unix Configuring an SAP R/3 Database Server on Windows Configuring an SAP R/3 Database Server on Unix174 Checking ConfigurationWhat Happens? Data Protector GUI Target database must be online during the check 176 Checking the SAP R/3 Configuration Data Protector CLI 178 Configuring an SAP R/3 Backup Creating a Data Protector SAP R/3 Backup Specification 180 BrbackupRMANOffline BrbackupRMANOnline 10Selecting Backup Objects 182 Specify any SAP R/3 backup options, the current settings Backing Up Using Recovery Manager on 11SAP R/3 Backup Options 184 Chapter 185 Logs? SAP R/3 Specific Backup OptionsBR Backup Log file Balancing By Load Backup ObjectsBR Archive Balancing By Time Pre-exec Balancing ManualBalancing None 188 Backup mode Post-exec Objects outside database Creating or Modifying the Parameter File on the SAPDatabase Server 190 Backing Up Using Recovery Manager BenefitsIncrementally Backup 192 Backups if Using Manual Balancing of Files into SubsetsIncremental Creating an SAP /R3 Backup Specification for Manual Balancing194 Backup specification then looks like SID file Unix systems, or Testing Using the Data Protector CLI 196 Backing Up an SAP R/3 Database Backup Methods Duplicate SIDs Backup ModesBackups Tools version 4.5 and later Running Session Aborting an SAP R/3 Backup SessionAborting a 198 Session options. See Figure Starting a Backup Using the GUI 200 An interactive backup can also be started from the CLI Cluster-Aware Clients Using SAP R/3 Commands Account onWindows 202 Chapter 203 Restoring an SAP R/3 Database Considerations204 Finding Information Needed for Restore Restoring Using the Data Protector GUITo get a list of SAP R/3 objects 16Restoring SAP R/3 Database Objects 206 Where FileName must be specified as follows Restoring Using the Data Protector CLIUsing the CLI, execute the following command Set to restore from automatically Restoring Using the SAP R/3 Commands Commands208 Using Another Device Restoring Using the Data Protector GUIRestoring Using the Data Protector CLI or SAP R/3 Commands 210 Restored Run the following script Monitoring an SAP R/3 Backup and Restore 212 Stored in the IDB Previous SessionsScoping Pane, expand Sessions to display all the sessions ID consisting of a date in the YY/MM/DD format and a unique Correctly OpenView Storage Data Protector Troubleshooting GuideOracle9i 214 Troubleshooting on Windows Systems Prerequisites Concerning the Oracle Side of the Integration At the Svrmgr prompt, type 216 If you are not using the recovery catalog Prerequisites on the SAP R/3 Side of the Integration Configuration Problems 218 Perform a filesystem backup of the SAP R/3 Database Server Run the following command if you use the default directory\\clientname\sapmnt\ORACLESID\SYS\exe\run\brbackup or Check your SAP R/3 Server configuration Examine system errorsBackup Problems *RETVAL*0 indicates successful configuration If the test fails again, call support Restore Problems 222 Chapter 223 Verify the restore using backint Actions224 Troubleshooting on Unix Systems Do not use non-ASCII or non-Latin 1 characters for filenames At the Svrmgr Oracle8/8i or SQL Oracle9i prompt, type If it fails, open the Oracle Target Database226 If you use the Recovery Catalog An example of the rmanscript is listed below 228 Which is provided by Data Protector 230 Solaris platform Verify the permissions of the currently used user account 232 Chapter 233 Verify the backup using backint Error234 Verify that a backup object exists on the backup media UtilFileOnline SAP backup fails with semop errorVerify a user for the restore IDB 236 BarbackupspecificationnameHP-UX and Solaris systems or Verify the restore using backint Run the following command Use SAP R/3 commands for example, brrestore to restore these 238 Examples of SAP R/3 Database Restore Preparing the SAP R/3 Database for Restore 240 Example of Full Database Restore and Recovery When the menu appears, select the Restore/Recovery option 242 Chapter 243 Was recovered, run the Alter Database Open command with 244 Example of Partial Restore Example of Lost Files Restore This means that the existing file can be used 246 Example of Archive Log Files Restore Lost files are restored using the SAP utility BrrestoreTo restore the archive log files, follow the steps below 248 Integrating SAP DB/MaxDB 250 SAP DB/MaxDB Automatic Log Backup must be activated for an Aware of before using the integrationArchitectures and how to install the Data Protector SAP DB/MaxDB instance to enable transactional backup log 252 Restore GUI Supported ParallelismPermissions Platforms Chapter 255 Interfaces 256 Restore Flow SAP DB/MaxDB Backup and Restore Concept 258 Data Protector SAP DB/MaxDB Configuration File Configuration File Setting, Retrieving, and Listing Data Protector SAPDB/MaxDB Configuration File Parameters Using 260 Optionname is the name of the parameter Command output is written to. If the -localoption is notSAP DB/MaxDB configuration file Optionvalue is the value for the parameter 262 Configuring Users Configuring an SAP DB/MaxDB Backup Creating a Backup Specification264 Chapter 265 Selecting an SAP DB Server and Instance on Unix Systems 266 Selecting an SAP DB Server and Instance on Windows Systems Interactively. See Backing Up an SAP DB/MaxDB Database on To backup SAP DB/MaxDB archive logs, select the Data itemBackup interactively Selecting SAP DB Objects Saving the Backup Specification SAP DB/MaxDB Specific Backup Options 270 Backup Options 272 Chapter 273 Modifying the Configuration of an SAP DB/MaxDB Instance Using the CLI274 Instance to be configured Then execute the following commandSpecified during the installation Described in Configuring Users on Checking the Configuration of an SAP DB/MaxDB Instance 276 Checking the Configuration of an SAP DB/MaxDB Instance Using the GUI It before running a backup To check the configuration, run the following command onIf an error occurs, it is explained SAP DB/MaxDB Server system Previewing a Backup Description of these options, press F1 280 Scheduling an Existing Backup Specification Backup Methods Scheduling ProcedureBacking Up an SAP DB/MaxDB Database 282 Scheduling the Backup Specification Running an Interactive Backup Using the Data Protector GUI 284 Running an Interactive Backup Using the Data Protector CLI 10Starting an Interactive Backup Running an Interactive Backup Using SAP DB/MaxDB Utilities286 Chapter 287 288 Chapter 289 Restore and Recovery Overview Restoring an SAP DB/MaxDB Database290 Mode, SAP DB/MaxDB always checks whether such a gap exists From the selected backup session is restored. The data onSelected backup session are restored SAP DB/MaxDB Server is overwritten SAP DB/MaxDB Restore Process 292 Chapter 293 SAP DB/MaxDB Migration Prerequisites 294 Chapter 295 Properties for Data Dialog Box 296 Finding Information Needed for a Restore Restoring Command Syntax an SAP DB/MaxDB instanceTo get a list of SAP DB/MaxDB objects 298 Restoring Using SAP DB/MaxDB Utilities Finding Information Needed for Restore 300 Chapter 301 302 SAP DB/MaxDB Migration SAP DB/MaxDB Restore and Recovery Options 304 Chapter 305 Recovery Options 306 Refer to Restoring Using the Data Protector CLI on 308 Chapter 309 Monitoring an SAP DB/MaxDB Backup Restore 310 Media used for this session, respectively. See Figure 17Viewing a Previous Session 312 Problems Data Protector reports the following error during backup orRestore Data Protector reports the following error An SAP DB/MaxDB instance cannot be started after restoreRestore from an object copy hangs 314 Start the SAP DB/MaxDB xserver. Refer to the SAP DB/MaxDB Documentation for information on how to do thatTask command. Finish these tasks Start the SAP DB/MaxDB instance. Refer to the SAP DB/MaxDB SAP DB/MaxDB Cluster-Related Troubleshooting 316 Glossary Backup generation Backup APIBackup chain See restore chain Backup device Backup ID Backup session Backup objectBackup owner See also incremental backup and full backup Backup set Instant copies of EMC Symmetrix standard devices Backup system ZDB specific termSee also replica, source volume, snapshot, and CA+BC EVA See also BCV BC HP StorageWorks Disk Array XP specific term Brrestore Boot volume/disk/partitionSee also SAPDBA, Brbackup BC Process EMC Symmetrix specific term Brarchive BSM See also BC EVA, replica, and source volumeSee also SAPDBA, Brarchive CA HP StorageWorks Disk Array XP specific term CDB Cmmdb CRS CSM Data Protector user account Data protectionSee also catalog protection Data Protector Event Log Data stream Dcbf See also backup types Differential database backup Differential backupSee incremental backup Differential backup MS SQL specific Direct backup Disk Agent concurrency Disk image rawdisk backupSee also virtual full backup Disk discovery DMZ DR OS Enterprise Backup Environment Emergency boot file Informix ServerEnhanced incremental backup Event Logs Fibre Channel bridge File Replication Service FRSFC bridge See Fibre Channel bridge File depot See also backup types Full database backup See also recovery files Fnames.datFull backup Full mailbox backup Hierarchical Storage Management HSM See also incremental ZDB Global options fileHeartbeat Holidays file HP ITO HP OVO LUN HP VPOIDB Incremental re-establish EMC Incremental1 mailbox backupIncremental restore EMC Symmetrix Incremental ZDB Refers to Informix Dynamic Server Initializing See formatting Installation ServerInformix Server Informix Server specific term Integration object Jukebox See library Jukebox device IP addressITO Library Lock name Local and remote recoveryLoad balancing Logfull shell script Informix Server Logical-log files Login information to the Oracle TargetAn interface for the exchange of backup Database Oracle and SAP R/3 specific term Mailbox Microsoft Exchange Server specific term LVMMagic Packet See Wake Onlan Mailbox Store Microsoft Exchange Server specific term Media condition factors Media allocation policyMedia condition Media ID MMD Mmdb MSM Object copy session Offline backupObject copy Object copying See also zero downtime backup ZDB and offline backup Onconfig Informix Server specific termOnline backup Offline redo log See archived redo log OVO P1S file Package MC/ServiceGuard and Veritas Cluster specific termOwnership Pair status HP StorageWorks Disk Array XP specific term Primary Volume P-VOL HP Parallel restorePre- and post-exec commands Physical device RAID Rawdisk backup See disk image backupPublic/private backed up data RAID Manager XP HP StorageWorks Disk Array XP specific term See also flash recovery area RecoveryInfo Recovery Catalog Oracle specificRecovery Catalog Database Oracle Recovery Manager Rman Oracle Recycle Removable Storage Management Scan Restore sessionRSM Scanning See also shadow copy SchedulerSession key Shadow copy set MS VSS specific term Sibf SMBSmbf See also target R2 device Creation Split mirror backup EMC SymmetrixSource R1 device EMC Symmetrix See also ZDB to tape, ZDB to disk+tape, and replica St.conf file SRD fileSst.conf file Stackers Standard security MS SQL specific Switchover See failover Sybase Backup Server API SybaseSynthetic backup See also integrated security Storage Group System volume/disk/partition Synthetic full backupSystem Backup to Tape Oracle System databases Sybase specific Target R2 device EMC Symmetrix Terminal Services Windows specificTablespace See also source R1 device TLU User group Unattended operation See lights-out operation User accountUser disk quotas User rights Virtual Controller Software VCS Volume groupVerify Virtual Device Interface MS SQL Server specific term VPO VSS See also direct backup See zero downtime backup ZDBWriter Zero downtime backup ZDB ZDB to tape ZDB specific term Glossary Index Index BRARCHIVE, 149 Index 286 Index 281-289