HP OpenView Storage B6960-96008 OpenView Storage Data Protector Troubleshooting Guide, Oracle9i

Integrating SAP R/3 and Data Protector

Troubleshooting

Troubleshooting

This section lists general checks and verifications plus problems you might encounter when using the Data Protector SAP R/3 integration.

For general Data Protector troubleshooting information, see the HP

OpenView Storage Data Protector Troubleshooting Guide.

Before You Begin

✓Ensure that the latest official Data Protector patches are installed. See the online Help index: “patches” on how to verify this.

✓See the HP OpenView Storage Data Protector Product Announcements, Software Notes, and References for general Data Protector limitations, as well as recognized issues and workarounds.

✓See http://www.hp.com/support/manuals for an up-to-date list of supported versions, platforms, and other information.

	General Troubleshooting
	Data Protector reports “12:8422” error when using Data
	Protector Oracle integration after an upgrade of Oracle8i to
	Oracle9i
Problem	After Oracle8i is upgraded to Oracle9i, the following error is returned
	during the configuration of Oracle instance or during the backup:
	*RETVAL*8422
Action	Rename the Oracle8i svrmgrl binary to something else so that Data
	Protector will not find it. The Oracle upgrade process from Oracle8i to
	Oracle9i does not remove the Oracle8i svrmgrl binary, rather it changes
	its permissions. Once the svrmgrl binary is renamed, Data Protector
	will use Oracle9i sqlplus, as it should, to complete the operations
	correctly.

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