HP OpenView Storage B6960-96008 manual Restore Problems, 222

Integrating SAP R/3 and Data Protector

Troubleshooting

Backup fails at the beginning with the message “Internal heap ERROR 17112”

Problem	When using SAP 4.6D kernel on HP-UX 11.11, backup fails immediately
	after it was started due to a BRBACKUP core dump. A line similar to the
	following can be found at the beginning of the message:
	Internal heap ERROR 17112 addr=0x800003ffff7f3660
Action	1.	Login to the SAP server as the user who is owner of the backup
		specification.
	2.	Run the command
		env grep NLS_LANG
		The output is similar to the following:
		NLS_LANG=AMERICAN_AMERICA.US7ASCII
	3.	Add the NLS_LANG variable to the backup specification. For more
		details, see “Setting, Retrieving, Listing, and Deleting Data Protector
		SAP R/3 Configuration File Parameters Using the CLI” on page 161.
	4.	Restart the backup.

Restore Problems

At this stage, you should have performed all the verification steps described in the previous sections. After this, proceed as follows:

1.Verify that a backup object exists on the backup media and in the IDB:

This can be done by executing the command

<Data_Protector_home>\bin\omnidb -SAP "<object_name>" -session "<Session_ID>" -media

on the SAP R/3 Database Server system.

The output of the command lists detailed information about the specified backup object, session IDs of the backup sessions containing this object, and a list of the media used.

For detailed syntax of the omnidb command, run:

<Data_Protector_home>\bin\omnidb -help

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