Support and other resources, Contacting HP | HP P6000 guide

11 Support and other resources

Contacting HP

HP technical support

Telephone numbers for worldwide technical support are listed on the HP support website:

http://www.hp.com/support/

Collect the following information before calling:

•Technical support registration number (if applicable)

•Product serial numbers

•Product model names and numbers

•Error messages

•Operating system type and revision level

•Detailed questions

For continuous quality improvement, calls be recorded or monitored.

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/go/wwalerts

After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.

Documentation feedback

HP welcomes your feedback.

To make comments and suggestions about product documentation, please send a message to storagedocsFeedback@hp.com.

All submissions become the property of HP.

Product feedback

To make comments and suggestions about HP P6000 Command View, please send a message to CVfeedback@hp.com.

Related information

Documentation

For documents referenced in this guide, see the Manuals page on the Business Support Center website:

http://www.hp.com/support/manuals

In the Storage section, click Disk Storage Systems or Storage Software, and then select your product.

94 Support and other resources

Image 94

HP P6000 manual Support and other resources, Contacting HP, Related information

Contents

HP P6000 Command View User Guide Abstract See Internet Protocol support Contents Maintaining and managing HP P6000/EVA storage systems Configuring HP P6000 Command View advanced tasksTroubleshooting HP P6000 Command View Monitoring storage system events Components HP array event code formats and descriptions Support and other resourcesGlossary 100 Index 103 Overview HP P6000 Command View software suitePrerequisites HP P6000 Command View features Server-based and array-based management Server-based configuration Array-based configuration HP Management Integration Framework User interface Storage systems point of view Hardware-SeeHardware Settings point of view Settings point of view Running server-based HP P6000 Command View from the desktop Accessing HP P6000 Command ViewBrowsing to server-based HP P6000 Command View Browsing to array-based HP P6000 Command View Internet Protocol support IP address formats Array-based HP P6000 Command View security groups Managing security and passwordsServer-based HP P6000 Command View security groups Password protection for storage systems Password formats Enabling management of a password-protected storage systemConsiderations Disabling management of a password-protected storage system Setting a password for HP EVA storage systems Disabling management of a password-protected storage system Single sign-on from HP Systems Insight Manager Managing security and passwords License types Licensing HP P6000/EVA storage systemsLicenses to use and license keys Instant-on licenses Data migration licenses Model upgrade licensingModel upgrade support Fcip licenses Retrieving licenses Configuring email to receive LTUsActivating an instant-on license Entering license keys Validating the license Importing licensesAdding an LTU Deleting incorrectly entered license keys Displaying temporary license expiration date Disk groups Provisioning storageWorking with disk groups Disk group types Disk typesGeneral guidelines Disk group capacity Disk group occupancy and occupancy alarm levelNumber of physical disks in a group Redundancy Vraid levels Working with virtual disks in HP P6000 Command View Virtual disks Virtual disks Working with hosts in HP P6000 Command View Hosts Mirrorclone migration PresentationOnline virtual disk migration Thin provisioning Thin provisioned disk HP P6000 Business Copy software Replicating storageSnapclones Snapshot guidelines SnapshotsSnapshot types Monitoring snapshot space Mirrorclones Mirrorclone guidelines Synchronized mirrorclone guidelines Fractured mirrorclone guidelines Containers Mirrorclone states Planning for host I/O workloads Using containers preallocationOptimizing replication performance Optimizing snap creation Minimizing the number of snapshots Minimizing snapclone workloadsMinimizing simultaneous replication operations Working with DR groups in HP P6000 Command View HP P6000 Continuous Access softwareDR groups Creating DR groups Data replication protocol options Replicating storage Maintaining and managing HP P6000/EVA storage systems Initializing storage systems User-initiated service mode USER-INITIATED Service Mode Active on this Storage System Starting the storage system Uninitializing storage systemsShutting down the storage system HSV210A controller rear view Working with hardware in HP P6000 Command View Hardware Verifying hardware status Remote service testStorage system identity information Using multiple management servers to manage arrays Updating HP controller software Configuring iSCSI devices Email notification Monitoring storage system eventsEvents overview Management server event log Viewing events Controller termination event log Configuring host notification Configuring event notificationViewing additional information Filtering events by severity Applying a customized host notification list Retrieving the parse file Applying a customized event configuration fileSelecting individual events Retrieving the Management Information Base Sending the event file Setting user interface options Configuring HP P6000 Command View advanced tasksCreating page footer messages Setting audit logging options Setting a remote location for audit logs Changing port and timeout parameters Changing the login credentials array-based management Running HP P6000 Command View in a multi-homed environment Https//managementmoduleIPaddress2373 Using the right-click menu Troubleshooting HP P6000 Command ViewRestarting the HP P6000 Command View service Optimizing performance Navigation pane lists duplicate arrays Failed connection warning for empty controller host ports Error messages in the user interfaceFailed communication link to iSCSI devices Failed entities reported on the disk enclosure Failed transceiver Troubleshooting access to array-based HP P6000 Command ViewFailed blower power supply Failed I/O module Virtual disk sizes displayed incorrectly Unexpected behavior when using older Windows HBA driverStorage system connection down error message IPFilter page incorrectly displays IPv6 address Version numbers differ Webes 5.5 receiving events inconsistently Components \Program Files\Hewlett-Packard\EVA Performance Monitor Displaying historical state changes and performance data HP P6000 Performance Data Collector valid objecttype values Configuring the HP P6000 Command View server HP P6000 Performance Data Collector objectid values Configuration file for performance and state data logging Displaying HP P6000 Command View access credentials Logging configuration file Configuring HP P6000 Performance Data CollectorEvents and logs Configuration recommendations Connecting to HP P6000 Performance Data Collector remotely Prohibited commands SSL protocol Creating the friendly names host file Using friendly namesBackward compatibility Adding friendly names Mapping worldwide names to friendly names Adding friendly names manually Using short names Specifying the output Using the command line interfaceViewing arrays Refreshing data Filtering data Specifying data output in multiple files Commands HP P6000 Performance Data Collector commands Luns Command modifiers HP P6000 Performance Data Collector command modifiers Using the graphical user interface NotsPage Data filtering Configure filteringObjects and counters HP EVA storage controller HP EVA storage arrayHP EVA virtual disk HP EVA virtual disk group HP EVA host connection HP EVA host port statistics HP EVA physical disk HP EVA physical disk group HP EVA DR tunnels HP EVA DR Group Information Contacting HP Support and other resourcesRelated information Websites Typographical conventionsDocument conventions Event code types and descriptions HP array event code formats and descriptionsEvent code format Software component IDs Event information packet EIP types Corrective action codesHP array event information packet EIP types Coupled crash control codes HP array coupled crash control codes Dump/restart control codes HP array dump/restart control codes Glossary EVA SAN See also virtual disk Index CLI Index 105