Solve paper-feed problems .....................................................................................................

73

Optional Tray 2 cannot be inserted ...................................................................................

74

Another paper-feed problem is occurring ..........................................................................

74

Solve copy problems ..............................................................................................................

75

No copy came out .............................................................................................................

75

Copies are blank ...............................................................................................................

76

Documents are missing or faded ......................................................................................

76

Size is reduced .................................................................................................................

76

Copy quality is poor ..........................................................................................................

76

Copy defects are apparent ...............................................................................................

77

The device prints half a page, then ejects the paper ........................................................

77

Solve scan problems ..............................................................................................................

77

Scanner did nothing ..........................................................................................................

78

Scan takes too long ..........................................................................................................

78

Part of the document did not scan or text is missing .........................................................

78

Text cannot be edited .......................................................................................................

79

Error messages appear ....................................................................................................

79

Scanned image quality is poor ..........................................................................................

79

Scan defects are apparent ................................................................................................

80

Troubleshoot installation issues ..............................................................................................

81

Hardware installation suggestions ....................................................................................

81

Software installation suggestions ......................................................................................

82

Clear jams ..............................................................................................................................

83

Clear a jam in the device ..................................................................................................

83

Tips for avoiding jams .......................................................................................................

85

A HP supplies and accessories

 

Order printing supplies online .................................................................................................

86

Accessories ............................................................................................................................

86

Supplies ..................................................................................................................................

86

Ink cartridges ....................................................................................................................

86

Printheads ........................................................................................................................

87

HP media ..........................................................................................................................

87

B Support and warranty

 

Hewlett-Packard limited warranty statement ...........................................................................

89

Obtain electronic support ........................................................................................................

90

Obtain HP telephone support .................................................................................................

90

Before you call ..................................................................................................................

90

Support process ................................................................................................................

91

HP support by phone ........................................................................................................

91

Phone support period .................................................................................................

91

Telephone support numbers .......................................................................................

91

Placing a call ...............................................................................................................

93

After the phone support period ...................................................................................

93

Additional warranty options ...............................................................................................

93

HP Quick Exchange Service (Japan) ................................................................................

94

Call HP Korea customer support ......................................................................................

94

4