Solve paper-feed problems .....................................................................................................
73
Optional Tray 2 cannot be inserted ...................................................................................
74
Another paper-feed problem is occurring ..........................................................................
Solve copy problems ..............................................................................................................
75
No copy came out .............................................................................................................
Copies are blank ...............................................................................................................
76
Documents are missing or faded ......................................................................................
Size is reduced .................................................................................................................
Copy quality is poor ..........................................................................................................
Copy defects are apparent ...............................................................................................
77
The device prints half a page, then ejects the paper ........................................................
Solve scan problems ..............................................................................................................
Scanner did nothing ..........................................................................................................
78
Scan takes too long ..........................................................................................................
Part of the document did not scan or text is missing .........................................................
Text cannot be edited .......................................................................................................
79
Error messages appear ....................................................................................................
Scanned image quality is poor ..........................................................................................
Scan defects are apparent ................................................................................................
80
Troubleshoot installation issues ..............................................................................................
81
Hardware installation suggestions ....................................................................................
Software installation suggestions ......................................................................................
82
Clear jams ..............................................................................................................................
83
Clear a jam in the device ..................................................................................................
Tips for avoiding jams .......................................................................................................
85
A HP supplies and accessories
Order printing supplies online .................................................................................................
86
Accessories ............................................................................................................................
Supplies ..................................................................................................................................
Ink cartridges ....................................................................................................................
Printheads ........................................................................................................................
87
HP media ..........................................................................................................................
B Support and warranty
Hewlett-Packard limited warranty statement ...........................................................................
89
Obtain electronic support ........................................................................................................
90
Obtain HP telephone support .................................................................................................
Before you call ..................................................................................................................
Support process ................................................................................................................
91
HP support by phone ........................................................................................................
Phone support period .................................................................................................
Telephone support numbers .......................................................................................
Placing a call ...............................................................................................................
93
After the phone support period ...................................................................................
Additional warranty options ...............................................................................................
HP Quick Exchange Service (Japan) ................................................................................
94
Call HP Korea customer support ......................................................................................
4