Chapter 8

Device does not accept printhead

Check the printhead latch

Make sure the printhead latch is properly closed.

Check the printhead

•Make sure the printhead is inserted into its correct color-coded slot. For more information, see Replace the printheads.

•Remove the printhead, and check to make sure the orange protective caps have been removed from the printhead.

Clean the printhead

Complete the printhead cleaning procedure. For more information, see Maintain the printheads.

Turn off the device after removing the printhead

After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After the device has restarted, reinsert the printhead.

Device takes a long time to print

Check the system resources

Make sure your computer has enough resources to print the document in a reasonable amount of time. If the computer meets only the minimum system requirements, documents might take longer to print. For more information on minimum and recommended system requirements, see System requirements. In addition, if the computer is too busy running other programs, documents can print more slowly.

Check the device software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings.

Blank or partial page printed

Check for empty ink cartridges

Check the control panel to see which cartridge is low or empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Understand the self-test diagnostic page) provide information about ink levels. If you are printing black text and a blank page prints, the black cartridge might be empty. For more information, see Replace the ink cartridges.

Check the printhead latch

Make sure the printhead latch is properly closed.

68 Maintain and troubleshoot