Contents

 

Configure the device (Windows) .............................................................................................

50

Direct connection ..............................................................................................................

50

Install the software before connecting the device (recommended) .............................

50

Connect the device before installing the software .......................................................

51

Share the device on a locally shared network .............................................................

51

Configure the device (Mac OS) ..............................................................................................

52

Install the software for a direct connection ........................................................................

52

Share the device on a locally shared network ..................................................................

52

Uninstall and reinstall the software .........................................................................................

53

8 Maintain and troubleshoot

 

Supported ink cartridges .........................................................................................................

56

Replace the ink cartridges ......................................................................................................

56

Maintain the printheads ..........................................................................................................

57

Check printhead health .....................................................................................................

58

Print the print quality diagnostic page ...............................................................................

58

Align the printheads ..........................................................................................................

59

Calibrate the linefeed ........................................................................................................

60

Clean the printheads .........................................................................................................

60

Clean the printhead contacts manually .............................................................................

60

Replace the printheads .....................................................................................................

63

Store printing supplies ............................................................................................................

64

Store ink cartridges ...........................................................................................................

65

Store printheads ...............................................................................................................

65

Clean the device .....................................................................................................................

65

Clean the scanner glass ...................................................................................................

65

Clean the exterior .............................................................................................................

66

Troubleshooting tips and resources ........................................................................................

66

Solve printing problems ..........................................................................................................

66

The device shuts down unexpectedly ...............................................................................

67

Error message appears on control-panel display ..............................................................

67

The device is not responding (nothing prints) ...................................................................

67

Device does not accept printhead .....................................................................................

68

Device takes a long time to print .......................................................................................

68

Blank or partial page printed .............................................................................................

68

Something on the page is missing or incorrect .................................................................

69

Placement of the text or graphics is wrong .......................................................................

69

The device prints half a page, then ejects the paper ........................................................

70

Poor print quality and unexpected printouts ............................................................................

70

Poor quality printouts ........................................................................................................

71

Meaningless characters print ............................................................................................

71

Ink is smearing .................................................................................................................

72

Ink is not filling the text or graphics completely .................................................................

72

Output is faded or dull colored ..........................................................................................

72

Colors are printing as black and white ..............................................................................

72

Wrong colors are printing ..................................................................................................

73

Printout shows bleeding colors .........................................................................................

73

Colors do not line up properly ...........................................................................................

73

Lines or dots are missing from text or graphics ................................................................

73

3