Contents
Configure the device (Windows) .............................................................................................
50
Direct connection ..............................................................................................................
Install the software before connecting the device (recommended) .............................
Connect the device before installing the software .......................................................
51
Share the device on a locally shared network .............................................................
Configure the device (Mac OS) ..............................................................................................
52
Install the software for a direct connection ........................................................................
Share the device on a locally shared network ..................................................................
Uninstall and reinstall the software .........................................................................................
53
8 Maintain and troubleshoot
Supported ink cartridges .........................................................................................................
56
Replace the ink cartridges ......................................................................................................
Maintain the printheads ..........................................................................................................
57
Check printhead health .....................................................................................................
58
Print the print quality diagnostic page ...............................................................................
Align the printheads ..........................................................................................................
59
Calibrate the linefeed ........................................................................................................
60
Clean the printheads .........................................................................................................
Clean the printhead contacts manually .............................................................................
Replace the printheads .....................................................................................................
63
Store printing supplies ............................................................................................................
64
Store ink cartridges ...........................................................................................................
65
Store printheads ...............................................................................................................
Clean the device .....................................................................................................................
Clean the scanner glass ...................................................................................................
Clean the exterior .............................................................................................................
66
Troubleshooting tips and resources ........................................................................................
Solve printing problems ..........................................................................................................
The device shuts down unexpectedly ...............................................................................
67
Error message appears on control-panel display ..............................................................
The device is not responding (nothing prints) ...................................................................
Device does not accept printhead .....................................................................................
68
Device takes a long time to print .......................................................................................
Blank or partial page printed .............................................................................................
Something on the page is missing or incorrect .................................................................
69
Placement of the text or graphics is wrong .......................................................................
The device prints half a page, then ejects the paper ........................................................
70
Poor print quality and unexpected printouts ............................................................................
Poor quality printouts ........................................................................................................
71
Meaningless characters print ............................................................................................
Ink is smearing .................................................................................................................
72
Ink is not filling the text or graphics completely .................................................................
Output is faded or dull colored ..........................................................................................
Colors are printing as black and white ..............................................................................
Wrong colors are printing ..................................................................................................
73
Printout shows bleeding colors .........................................................................................
Colors do not line up properly ...........................................................................................
Lines or dots are missing from text or graphics ................................................................
3