Appendix B Support and warranty | HP Pro L7400 instruction

Appendix B

92 Support and warranty

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HP Pro L7400 manual Appendix B Support and warranty

Contents

HP Officejet Pro L7400 All-in-One series Page HP Officejet Pro L7400 All-in- One series Safety information AccessibilityCopyright information Hewlett-Packard Company notices Contents Configure and manage CopyScan Maintain and troubleshoot HP supplies and accessories Support and warranty Device specifications Regulatory information Get started Find other resources for the productResource Description Location Understand the device parts Front view Printing supplies area Back view Control panel buttons and lightsLabel Connection information Description Recommended Install the accessories Install the duplexerInstall Tray To install the duplexer Turn on accessories in the print driver To install Tray To turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Use the device Use control panel menusControl-panel message types Status messages Change device settings Error messagesCritical error messages To change settings from the control panel Use the HP Solution Center Windows Use the HP photo and imaging software Load originals Load an original on the scanner glassTo open the HP Photosmart Software on a Windows computer Tips for selecting and using print media Select print mediaTo load an original on the scanner glass Understand specifications for supported media Media size Tray Standard media sizesEnvelopes Cards Photo mediaOther media Understand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Capacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps Print on special and custom-sized media Click Properties or Setup Print borderlessTo print a borderless document Windows To print a borderless document Mac OS Open the Paper Type/Quality panel Change print settings Change default settings for all future jobs WindowsChange settings Mac OS To change the settings Print on both sides duplexing Guidelines for printing on both sides of aPerform duplexing To print manually on both sides of a page Windows To print manually on both sides of a page Mac OS To print automatically on both sides of a page WindowsTo print automatically on both sides of a page Mac OS Open the Two-Sided Printing panel Cancel a print job Change the copy settings CopyMake copies from the control panel To make a copy from the control panel Set the number of copies Set the copy paper sizeSet the copy paper type Paper type Control panel setting Change copy speed or qualityTo set the paper type for copies from the control panel To change the copy quality from the control panel Resize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the control panelEnhance blurred areas of your copy To copy a legal-size document onto letter paper Cancel a copy job Enhance light areas of your copyTo copy a blurred document from the control panel To copy an overexposed photo from the control panel Scan Scan an original Scan from a TWAIN-compliant or a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Scan from a WIA-compliant program Change scan settings Cancel a scan jobEdit a scanned photo or graphic Configure and manage Manage the deviceWindows Mac OS Administer the device Use device management toolsMonitor the device Toolbox Windows Open the ToolboxToolbox tabs HP Printer Utility Mac OS HP Printer Utility panels Information and Support panel Printer Settings panel HP Instant Support Understand the self-test diagnostic MyPrintMileage Understand the self-test diagnostic Configure the device Windows Direct connection Connect the device before installing the software To connect the deviceShare the device on a locally shared network Configure the device Mac OS Install the software for a direct connectionShare the device on a locally shared network Uninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software Maintain and troubleshoot Supported ink cartridgesReplace the ink cartridges Maintain the printheads To replace the ink cartridges Print the print quality diagnostic Check printhead health Align the printheads Clean the printheads Clean the printhead contacts manuallyTo clean the printhead contacts manually Calibrate the linefeed Maintain the printheads Chapter Replace the printheads To replace the printheads Store printing supplies Clean the device Clean the scanner glassTo clean the scanner glass Store ink cartridges Troubleshooting tips and resources Solve printing problemsClean the exterior Error message appears on control-panel display Device shuts down unexpectedlyDevice is not responding nothing prints Device does not accept printhead Device takes a long time to printBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Check the page-orientation setting Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Check the media size Poor quality printouts Meaningless characters print Ink is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and white Solve paper-feed problems Wrong colors are printingPrintout shows bleeding colors Colors do not line up properly Another paper-feed problem is occurring Optional Tray 2 cannot be insertedMedia is not supported for the printer or tray Media is not picked up from a tray Solve copy problems No copy came out Copies are blank Documents are missing or fadedSize is reduced Copy quality is poor Solve scan problems Copy defects are apparent Scanner did nothing Scan takes too longPart of the document did not scan or text is missing Error messages appear Text cannot be editedScanned image quality is poor Check the originals Scan defects are apparent Troubleshoot installation issues Hardware installation suggestionsSize is reduced Check the hardware connections Software installation suggestions Verify installation preliminariesCheck the computer system Check the device to ensure the following Clear jams Clear a jam in the deviceTo clear a jam Chapter Tips for avoiding jams HP supplies and accessories AccessoriesOrder printing supplies online Supplies Printheads HP media Support and warranty Hewlett-Packard limited warranty statement Obtain electronic support Obtain HP telephone supportBefore you call If you have a problem, follow these steps Support processHP support by phone Phone support period Appendix B Support and warranty After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan Call HP Korea customer support Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment Remove the control-panel faceplate To remove printheads before shipmentTo remove the control-panel faceplate Pack the device To pack the device Device specifications Physical specificationsProduct features and capacities Processor and memory specifications System requirements Device memoryOperating system compatibility Minimum requirements Print specifications Copy specificationsScan specifications Environmental specifications Electrical specifications Regulatory information FCC statement LED indicator statement Regulatory model number Toxic and hazardous substance table Declaration of conformity Environmental product stewardship program Appendix D Symbols/Numerics IndexPage OCR Page Twain 114