Solving Problems

Is Software Functioning Abnormally?

If your software becomes unresponsive or responds abnormally:

Restart the tablet PC.

Run a virus scan.

For information about obtaining antivirus software, see the “Protecting the Tablet PC Against Viruses” section in Chapter 2.

For information about running a virus scan, refer to the Help file within the antivirus software.

Reinstall the software.

To reinstall the operating system or a Compaq application or utility, follow the instructions included with the Compaq QuickRestore CDs. Additional information about using the Quick Restore CDs with the tablet PC is provided on the Documentation Library CD, in the Software Guide, “Software Updates and Restorations” chapter.

If you plan to use an optional tablet PC docking station and a standard USB keyboard during the reinstallation, connect the keyboard to the tablet PC, not to the docking station.

To reinstall software that was not preloaded or preinstalled, follow the instructions in the documentation included with the software.

ÄCAUTION: To prevent serious damage to the tablet PC or an unsuccessful restoration or installation, use a QuickRestore CD only while the tablet PC is connected to reliable external power using the AC adapter or an optional docking station or DC cable. (Do not use a QuickRestore CD during an electrical storm or while the tablet PC is running on battery power or connected to an optional Auto/Air Cable or Automobile Power Adapter/Charger.) During the restoration or installation:

Do not interrupt the power to the tablet PC by unplugging or

undocking the tablet PC.

Do not shut down the tablet PC.

3–8

Getting Started

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HP tc1000 manual Is Software Functioning Abnormally?