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HP X2 Problem solving, try, try, Third, Problem, solution to, Second solution to, First solution to try, Table 7. Problem Solving Table

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Problem solving

Problem solving

This section contains a problem-solving table and an error message table for help in resolving problems with the WIDE FORMAT SCAN SYSTEM.

Identify the problem you are experiencing and follow the step(s) indicated in the table for fixing the problem. If the procedures do not restore normal Scanner operation, call for service.

For help in solving problems with the Printer or the Printer media, refer to the applicable Printer Operator Manual.

		Table 7. Problem Solving Table
	Problem	First solution to try	Second solution to	Third
			try	solution to
				try


	Power on

	The Exposure Lamp does	Ensure that the Power Cord is connected	Check that the Power	Call for
	not illuminate when the	to the Scanner and to the correct power	On/Off Switch is in the	Service
	Scanner is switched on.	source.	on (I) position.

	The Scanner Control Panel	Ensure that the IEEE 1394 cable is	Ensure that the DDS
	continuously displays a	connected to both the Scanner and the	option is set to
	clock face and the System	Controller. Check that the cable was not	Enabled.
	does not initialize.	forced in the connector incorrectly	NOTE: For the
			NOTE: For the
			8825/8830 Printer,
			you can change this
			setting from either the
			CONTROLLER
			CONFIGURATION
			screen of the Printer
			Control Panel or the
			PRINTER
			SETUP/Miscellaneous
			page of the Web PMT.
			After the DDS is set to
			enabled, wait 30
			seconds, then power
			the system off then on
			(rebooted).
			For the 721P Printer,


140 ∙ Problem solving			XEROX WIDE FORMAT COPY SYSTEM

Contents

Page Page Contents Making copies Scanning when using a Folder Scanning oversized documents Special features keys Scanning to the Network (SCAN mode) Main Menu Job Accounting Cleaning and maintenance - Scanner Problem solving Specifications Page Getting to know the WIDE FORMAT COPY SYSTEM NOTE Page Page Page Page Page Page Media Selection Image Quality Reduce/Enlarge OPTIONS KEYS Media Selection Control Panel Options Area Source Type Output Format Sheet Auto Bond Vellum/Tracing Film CUSTOM OUTPUT FORMAT ENTER CUSTOM MEDIA SIZE: 11.0 IN WIDTH (11.0 -36.0): LENGTH (8.3 – 1200.0): PRESET OUTPUT FORMAT SELECT: 8.5 X 11 ANSI A Image Quality Area Synchro INVALID MODE UPGRADE SCANNER FIRMWARE 100.0 %1 TIFF/CCITTG4 400 DPI SCAN OPTIONS (PHOTO) üPREVIEW COMPRESSION: RAW FORMAT: TIFF SCAN OPTIONS (COLOR) ü PREVIEW FORMAT: COMPRESSION: NORMAL Background Suppression Off Original, Type Menu IMAGE ENHANCEMENT COLOR IQ: SRGB COLOR IQ: NORMAL MODE: BEST IQ üDYNAMIC BACKGROUND REMOVAL Reduce/Enlarge Sheet PRESET REDUCTION/ENLARGEMENT SELECT: 100.0% Graphical Display and Navigation Keys READY TO COPY INSERT DOCUMENT Navigation Keys 100.0%1 READY TO SCAN 400 DPI Numeric Keypad and Special Features/Control Store Recall Printer Interrupt Numeric Keypad Special Features Keys Scan Control Keys Sets Build Store/Recall, Finisher Batch Initial power-on Switching on the Scan System Switching on the Controller and the Printer (XEROX WIDE FORMAT COPY SYSTEM 8825/8830/8850) Page Page Switching on the Printer and the Controller (X2 TECH) Scanner Warm-up 100.0 % Page Document quality Automatic edge detection and document centering What is a good quality document What is a bad quality document Page Original, Type Table 2. Scanning strategies for special documents Type of original First step to try Second step to try Set Background Suppression Normal. Select Photo for Suppression to (light) Type to Line Image Quality Type, Normal, Line, Photo Normal, Line IMAGING AUTO-ROTATE 4REDUCTION LINE PRESERVATION SRGB NORMAL MODE: Page SCAN OPTIONS (LINE) FILE FORMAT: SCAN OPTIONS (PHOTO) 4PREVIEW COMPRESSION: RAW Page FORMAT: TIFF COMPRESSION: INDEX FORMAT: JPEG NORMAL Light Dark Image Quality, Copy Page Making copies Page Background Transform Page SELECT Scanning when using a Folder Ready to Copy Finisher Screen Finisher Scanning oversized documents Special features keys Printer Interrupt Store/Recall STORE/RECALL LAST JOB JOB TEMPLATES SAVE DEFAULT TEMPLATE Last Job Recalling the Last Job Deleting the Last Job ARE YOU SURE ?:NO JOB PARAMETERS AND IMAGES FOR LAST JOB DELETED PRESS ENTER TO CONTINUE Job Templates Recalling Job Templates Page Deleting Job Templates Page FINISHER FOLD PROGRAM TITLE BLOCK LOCATION OUTPUT BIN OVERLENGTH OPTION 100.0 %1 PROGRAM: USER PROGRAM TAB OPTIONS PUNCH OPTIONS MARGIN OPTIONS CROSSFOLD OPTIONS TITLE BLOCK LOCATION OUTPUT BIN SETS BUILD COLLATION:FORWARD READY TO BUILD SET INSERT DOCUMENT: 100.0 MEMORY READY TO PRINT SET PRESS START TO PRINT WIDTH FOUND FOR SET IS INPUT ANOTHER WIDTH OR PRESS ENTER TO ACCEPT TRANSFORM MENU MARGINS JUSTIFICATION TRANSFORM Margins LEAD + 1.0 IN LEFT + 0.0 IN RIGHT - 1.0 IN X:LEFT Y: CENTER Creating a Mirror Image Page MIRROR OFF INVERT ON Copy Mode Sample: SAMPLE MODE PRESS START TO ACCEPT PAGE PRESS C/CA TO REJECT Scan Mode Sample: 4SCAN IMAGE TO FILE SCAN IMAGE TO PRINTER Page Page Scanning to the Network (SCAN mode) PLEASE ENTER DIRECTORY READY TO SCAN Page Page CLEAR SCANNED IMAGE DO NOT CLEAR IMAGE Page Main Menu MAIN MENU CONFIGURATION SYSTEM INFORMATION SYSTEM ADMINISTRATION LOCALIZATION CONTROL PANEL COPY OPTIONS LOCALIZATION LANGUAGE: ENGLISH BEEPER: ENABLED TEXT: NORMAL DEFAULT MODE: COPY COPY OPTIONS MEDIA SERIES CUSTOM MEDIA FORMATS CUSTOM R/E PRESETS MEDIA SERIES CUSTOM MEDIA FORMATS CUSTOM MEDIA FORMATS (IN) CUSTOM R/E PRESETS CUSTOM R/E PRESETS IMAGING IMAGE ENHANCEMENTS 4DYNAMIC BACKGROUND REMOVAL TIMERS TIMERS FEATURE (0 — 99) MIN PRINTER INTERRUPT (1 — 99 MIN): FILE DELETION (1-24HR): POWER SAVER POWER SAVER POWER SAVER DELAY (0 − 4 HR): SCANNER CONTROL PRODUCTIVITY — ANSI Page SYSTEM DESCRIPTION RECENT FAULT LIST SCANNER CONTROLLER SCANNER MODEL: XEROX WIDE FORMAT SCAN SYSTEM FIRMWARE: CONTROLLER MODEL: Page COPIER CONFIGURATION PRINTER CONFIGURATION PRINTER SETTINGS ALL CONFIGURATION PRINTS QUEUE TO PRINTER: YES Page Entering the system administration password ENTER PASSWORD: SYSTEM JOB ACCOUNTING MODE FILE SYSTEM CHANGE PASSWORD SECURITY JOB ACCOUNTING FILE SYSTEM PASSWORD: LISTING STORED IMAGE INFORMATION BY DIRECTORY Page DELETING ALL STORED IMAGES DELETE IMAGES DIRECTORY: Images o IMAGES DELETED CHANGE PASSWORD CHANGE PASSWORD ENTER OLD PASSWORD: ENTER NEW PASSWORD: RE-ENTERNEW PASSWORD: SECURITY SETTINGS SECURITY SETTINGS IMAGE RECALL: ENABLED DIAGNOSTICS USAGE METERS CLEAR SCANNER USAGE SCANNER DIAGNOSTICS USAGE METERS SCANNER (F2): MEDIA LINEAR MEDIA AREA SCANNER (F2) : ARE YOU SURE?: SCANNER DIAGNOSTICS IMAGE PATH SCAN BAR FULL SYSTEM TEST Page RESET NVR DEFAULTS SCANNER RELIABILITY METER SCANNER FAULTS (ORDERED) SCANNER FAULTS (COUNT) Page COMPONENT TESTS MOTOR SPEED LEAD EDGE/TRAIL EDGE SENSORS MOTOR SPEED EXPECTED LENGTH: MEASURED LENGTH: PRESS START TO ADJUST SPEED ADJUSTMENT INPUT: NO EXIT: NO HOME: NO LEFT: NO RIGHT: NO Page MOTOR COMMUNICATIONS DOCUMENT MOTOR DOCUMENT MOTOR COMMUNICATIONS MOTOR: OFF SPEED: DIRECTION: FORWARD CALIBRATION MOTOR CALIBRATION FUNCTION: GO TO HOME READ NVR Job Accounting Page From the Scanner Control Panel USER: Enter ACCOUNT: Over the network Terminating use under an account ERROR: INVALID USER OR ACCOUNT Cleaning and maintenance - Scanner Page Page Problem solving Page Page Table 8. Error Code Table Error message Probable cause Corrective action Page Specifications Maximum Elevation: Heat Emission Power Consumption Electrical Requirements Appendices Table 10. Printer paper sizes Paper size Dimension 8825/8830/8850 721P Table 11. Printer roll sizes Roll size Width /721P Page Table 12. UP8 Controller LED status indicators LED Number Indicated Condition