scanned.

edge first.

 

The Scanner will not accept

Ensure that both the Scanner and the

Set the Thick

 

a thick document.

Printer are powered up and initialized.

Document Lever to its

 

 

 

next higher setting.

 

 

 

Thick documents may

 

 

 

require operator

 

 

 

assistance.

 

 

 

 

 

The Scanner measures the

Refer to Cleaning the Platen Glass and

Turn the AUTOWIDTH

 

width of the original

Document Drive Rolls. Wipe the

off. See “Scanner

 

incorrectly. The copy is

Document Feed Tray with anti-static fluid.

Control” in the “Main

 

either wider than the

See the second item above in Scanner

Menu” section for

 

original or the copy is

more information

 

Control

 

clipped

 

 

 

 

 

 

 

 

 

When the Scanner is set to

Raise the Thick Document Lever to

Set the Scanner to

 

exit to the front, the

release the document. Be sure to lower

exit to the rear. See

 

document is difficult to

the Thick Document Lever before making

“Scanner Control” in

 

remove from the Scanner

the next copy/scan.

the “Main Menu”

 

 

 

section for more

 

 

 

information.

 

 

 

 

 

Width detection failed when

Enter the document width.

Turn AUTOWIDTH off

 

scanning transparent

 

and refer to “Scanner

 

documents. Width sensors

 

Control” in the Main

 

in most cases will not detect

 

Menu

 

transparent documents.

 

 

 

 

 

 

 

Not Ready Media Jam

Refer to Cleaning the Platen Glass and

If the document is

For thick

 

Document Drive Rolls. Wipe the

folded, worn or

documents,

 

Document Feed Tray with anti-static fluid.

damaged, use a

set the Thick

 

 

document carrier or try

Document

 

 

feeding a different

Lever to its

 

 

edge.

next higher

 

 

 

setting. Thick

 

 

 

documents

 

 

 

may require

 

 

 

operator

 

 

 

assistance.

 

 

 

 

The Scanner does not

Ensure that you are inserting the

Check the operation of

 

position the document

document correctly.

the optical paper

 

correctly before scanning.

Center the document between the marks

sensors. See

 

 

"Sensors" in the "Main

 

 

on the Document Feed Tray.

 

 

Menu" section for

 

 

Smoothly insert the document into the

 

 

more information.

 

 

feed mechanism so that the lead edge of

 

 

 

the document is against the rollers before

 

 

 

the Scanner begins to stage the

 

 

 

document.

 

 

 

 

 

 

Image quality

 

 

 

 

 

 

 

Vertical lines and streaks

Clean the Platen Glass.

 

 

are visible in the copy.

 

 

 

 

 

 

 

Visible document edges on

Try a lighter Contrast setting.

 

 

the copy.

 

 

 

 

 

 

 

Dark spots or smudges

Clean the Platen Glass.

Inspect the original

Adjust the

appear on the copy.

 

and clean it if

Copy setting

 

 

necessary.

for best image

 

 

 

quality.

 

 

 

 

The copy image is too light.

Adjust the Copy setting for best image

Rotate the original 90

 

 

quality.

degrees.

 

 

 

 

 

 

 

 

 

142 ∙ Problem solving

XEROX WIDE FORMAT COPY SYSTEM