User Manual |
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Aolynk DR811/DR814 ADSL2+Broadband Router | 8 Troubleshooting | ||
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| Problem | Troubleshooting Suggestion | |
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| Firstly, check to see if ADSL Link LED is solid on; if it is not, check | |
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| to see if the ADSL line is connected correctly. | |
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| If the method for acquiring the IP and DNS of the host is set to | |
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| Auto (Auto is recommended strongly), check to see if the IP | |
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| address has already been obtained correctly, and if you can ping | |
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| the IP address of the device’s LAN interface (192.168.1.1 by | |
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| default; refer to 8.2.1 ping to use the ping utility to check it out). If | |
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| you cannot ping the interface, check to see if the Ethernet cable is | |
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| OK. |
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| My PC cannot | If the current computer is specified with a private IP address, | |
| access Internet | make sure that it resides in the same segment as that of the | |
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| device’s LAN interface, the gateway is specified as the IP address | |
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| of the device’s LAN interface, and the DNS is specified as the IP | |
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| address of the device’s LAN interface or the DNS Server the ISP | |
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| allocates. Similarly, the host should be able to ping the IP address | |
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| of the device’s LAN interface. | |
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| If the host can communicate with the device normally but cannot | |
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| connect to the Internet, login to the web page of the device (refer | |
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| to Figure | |
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| interface of the device has acquired the Internet IP address. | |
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| Verify that the DNS server IP address specified on the PCs is | |
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| correct for your ISP, as discussed in the above item. If you specify | |
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| that the DNS server be assigned dynamically from a server, then | |
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| verify with your ISP that the address configured on the ADSL | |
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| router is correct, and then you can use the ping utility to test | |
| My LAN PCs | connectivity with your ISP’s DNS server. | |
| cannot display | Generally, if a host can ping the Internet IP address, but cannot | |
| web pages on | open the web pages, the DNS server of the ISP may be | |
| the Internet. | experiencing a failure for the time being. In this case, you can | |
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| manually change the host’s DNS to the IP address of a normally | |
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| functioning DNS server, or login to the web page of the device | |
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| and manually modify the configuration for DNS Relay (refer to 4.3 | |
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| DNS Relay), and then check by using the nslookup command as | |
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| instructed in 8.2.2 | nslookup. |
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| Web pages |
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| If you have not changed the default password, try using “admin” | |
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| as both the user ID and password. Otherwise, you can reset the | |
| I forgot/lost my | device to the default configuration by pressing the Reset Default | |
| password. | button on the rear panel of the device for at least 5 seconds. Then | |
| connect to the web page again, type the default User ID and | ||
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| password shown above. Warning: Resetting the device removes | |
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| any custom settings and returns all settings to their default values. | |
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| Use the ping utility, discussed in the following section, to check | |
| I cannot | whether your PC can communicate with the device’s LAN IP | |
| address (192.168.1.1 by default). If it cannot, check the Ethernet | ||
| access the | cabling. |
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| web pages | Verify that you are using Internet Explorer v5.0 or later, or | |
| from my | ||
| Netscape Navigator v4.61 or later. | ||
| browser. | ||
| Verify that the IP address defined for the PC is in the same subnet | ||
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| as the IP address assigned to the LAN port on the ADSL router. | |
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