Troubleshooting and Problem Solving

4.5Troubleshooting

The following sections describe common problems, with possible solutions, which can occur with your DCS9550 1S1 Storage Expansion Unit

4.5.1System Faults

Symptom

Cause

Action

 

 

 

1 The SYSTEM LED will

The ESI

1 Check for other AMBER LED indications on the

illuminate AMBER on

processor has

Power Supply/Cooling modules. If there is a

the SCM

detected an

PSU error present there may be a

internal fault (e.g.

 

communications problem with that Power

 

failure of an

2 Audible Alarm sound

Supply/Cooling module. Remove and then re-fit

internal

 

the module, if the problem persists then change

 

communications

 

the module.

 

path)

 

 

2 Check for other AMBER LED indications on the

 

 

drive carriers. If none are evident then there may

 

 

either be an ESI processor problem or a

 

 

Backplane problem.

 

 

3 Ops Panel module faulty. Please contact your

 

 

supplier.

 

 

 

 

 

 

Note See also Section 4.5.5.

4.5.2Power Supply/Cooling Faults

Symptom

Cause

Action

 

 

 

 

 

 

1

Ops Panel FAULT

1

Any power

1

Check Power On/Off Switch on rear of Power

 

LED AMBER

 

fault.

 

Supply/Cooling module is switched ON.(not

 

 

 

 

 

accessible on later models)

2

An AMBER LED on

2

A fan failure.

 

 

 

one or more Power

3

A thermal

2

Check AC Mains Connections to Power Supply/

 

Supply/Cooling

 

Cooling module is live.

 

Modules.

 

condition

 

 

 

 

 

which could

3

Disconnect the Power Supply/Cooling module

3

Audible Alarm

 

cause PSU

 

from mains power and remove the module from

 

Sounding.

 

overheating.

 

the system. Re-install: if problem persists,

 

 

 

 

 

replace Power Supply/Cooling Module.

 

 

 

 

4

Reduce the ambient temperature.

 

 

 

 

 

 

42

IBM System Storage DCS9550 1S1 Storage Expansion Unit Installation, Service, and User Guide

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IBM DCS9550 1S1 manual Troubleshooting, System Faults, Power Supply/Cooling Faults