Interphase Tech iSPAN Troubleshooting

Troubleshooting 10

Overview

This chapter provides possible solutions for common problems you might encounter while installing and operating your adapter. Before proceeding with troubleshooting, make sure you have carefully followed the steps for installing and setting up the hardware and the software, and have rebooted the system. Also, check the system log, using the Windows NT Event Viewer, to see what kind of errors, if any, are being recorded.

If the information in this appendix does not solve the problem, contact Interphase Technical Support at one of the locations listed in the Assistance section at the beginning of this iSPAN- Serial WAN Adapter Users Guide.

iSPAN Serial WAN Adapter Users Guide

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Contents

iSPAN™ Serial WAN Adapter SPAN Users Guide NOTE Copyright Notice Disclaimer Trademark Acknowledgments Assistance Safety Precautions WARNING Telephone Wiring Warnings Observe Dangerous Procedure Warnings END-USERLICENSE AGREEMENT FOR INTERPHASE CORPORATION SOFTWARE Page Page Page Contents CHAPTER Installing the NDIS Software Package Setting Up the NDIS Driver Logging NDIS Driver Events Installing SNA Server Link Services Software Setting up SNA Server Link Services Setting up Firmware and Hardware Troubleshooting APPENDIX A Specifications APPENDIX B SynWatch Utility APPENDIX E PCI/PMC Technology Overview APPENDIX F Regulatory Statements Glossary 2Using This Guide CAUTION Page Page Introduction Page Base Driver NDIS Driver Figure 1-2.NDIS Driver Capabilities SNA Server Link Services Software Page Point-to-Pointand Multipoint Connections Figure 1-3. Point-to-PointConnection Figure 1-4. Point-to-MultipointConnections Page Page Installing the Hardware Page Figure 2-1.Unplugging the Computer Figure 2-2.Removing the Computer Cover Figure 2-3.Removing the Expansion Plate Figure 2-4.Inserting the Adapter Page Page Connecting to the Line Page Page Page Pin # Name (CCITT #) Signal Figure 3-1.V.24 DCE Connector Figure 3-2.V.24 Cable Wiring Electrical levels: •Maximum cable length: 100 feet (at 2 Mbps) •DCE standard connector: ISO2593 Tw. Pair Figure 3-3.V.35 DCE Connector Figure 3-4.V.35 Cable Wiring •Signaling specification: CCITT •Maximum cable length: 150 feet (at 2 Mbps) •Standard DCE connector: ISO 4903 (DB15) Figure 3-5.V.11 DCE Connector Figure 3-6.V.11 Cable Wiring Figure 3-7. Back-to-BackCable Wiring Page Page Installing the NDIS Software Package Control Panel Protocols Adapters Figure 4-1.Adding the Driver Figure 4-2.Select Network Adapter Dialog Box 5.Click Have Disk Figure 4-3.Insert Disk Dialog Box Interphase 5535 NDIS Adapter Figure 4-4.Select OEM Option Dialog Box Figure 4-5.Base Driver Installation Dialog Box Copy To Continue Figure 4-6.WAN Adapters Setup Dialog Box Cards Figure 4-7.SR Port Properties Dialog Box Interface Modem signals Figure 4-8.Successful Configuration Message Figure 4-9.NDIS Driver Setup Dialog Box Figure 4-10.New Logical Adapter Added to Network Close Yes Setting Up IPX/SPX Protocols Figure 4-11.IPX/SPX Properties Dialog Box 1.In the Adapter field, select Interphase 5535 NDIS Adapter 2.Select the Manual Frame Type Detection option and click Add Ethernet Setting Up TCP/IP Protocols Figure 4-12.TCP/IP Properties Dialog Box 2.Select the Specify an IP address option IP Address Subnet Mask Default Gateway Routing Figure 4-13.Computer Restart Message not did Removing the NDIS and Base Drivers Removing the NDIS Driver Figure 4-14.Removing the NDIS Adapter Driver Figure 4-15.Remove NDIS Driver Tools Removing the Base Driver Figure 4-17.Removal Confirmation Request Completing the Driver Removal Figure 4-19.Network Settings Restart Message Removing the Base Driver Only Add/Remove Programs Install/Uninstall Figure 4-20.Removing the Base Driver 3.Select Interphase 553X Base driver, and click Add/Remove Figure 4-21.Remove Base Driver Dialog Box Figure 4-22.Removal Confirmation Request Page Setting Up the NDIS Driver Help Interphase WAN Adapters NDIS Driver Setup Figure 5-1.NDIS Driver Setup Dialog Box Adapter Functions This LED color Means Black Gray Channels Functions Yellow Blue Red Status Click this icon... To do the following Create Edit Delete Activate Settings Figure 5-2.Adding a Logical Network Adapter Page Figure 5-3.NDIS Adapter Properties Dialog Box Figure 5-4.NDIS Logical Adapter Properties Station Name MTU Page Figure 5-5.NDIS Logical Adapter Status Figure 5-6.NDIS Driver Setup Dialog Box Create Edit Figure 5-7.Channel Properties Dialog Box Setting Up General Properties Figure 5-8.General Channel Properties Name Comment Outgoing Setting Up LAN Properties Figure 5-9.LAN Channel Properties TCP/IP IPX/SPX Address Figure 5-10.LAN Properties Dialog Box Figure 5-11.WAN Channel Properties PPP X.25 Address PPP WAN Properties Inactive Used session Use session + Delay X.25 WAN Properties User data Propose reverse charging User data Accept reverse charging Closed user group Frame Relay WAN Properties Setting Up Port Properties PPP Serial Port Properties X.25 Port Properties Frame Relay Port Properties Page Figure 5-19.Channel Status Dialog Box Keep on Top Parameter Description IPX IP+IPX Cause Delete Activate Release NOTES Logging NDIS Driver Events Log Figure 6-1.NDIS Driver Log Dialog Box Channel Log Menu Figure 6-2.Log Menu Save as Open Parameters Menu Figure 6-3.Parameters Menu Parameters Specifying Events to Log to Windows NT Configure Setting Up Event List Display Properties Display Figure 6-5.Display Dialog Box Display milliseconds Font Save Setting Up Event Filtering Criteria Parameter Filter Figure 6-6.Event Filters Dialog Box Windows NT Log Administrative Tools (Common) Event Viewer Figure 6-7.Windows NT Event Viewer Successful connection Figure 6-8.Windows NT Event Detail Dialog Box Installing SNA Server Link Services Software Page Running the Setup Program Run Figure 7-1.Base Driver Installation Dialog Box Figure 7-2.WAN Adapters Setup Dialog Box Figure 7-3.SR Port Properties Dialog Box Completing the Base Driver Installation Figure 7-4.Message Indicating Successful Configuration Figure 7-5.Successful Base Driver installation Message Microsoft SNA Server Manager Figure 7-6.Microsoft SNA Server Manager Window 2.From the Tools menu, select External Link Services Figure 7-7.SNA Server Setup Dialog Box 3.Click Continue Figure 7-8.Setup Options Dialog Box Links Figure 7-9.List of Available Link Services Other Figure 7-10.Link Service Import Dialog Box Path Figure 7-11.Interphase Link Service Installation Dialog Box Install Figure 7-12.Successful Link Service Setup Message 3.Select Interphase 553X Base driver, and click Add/Remove Figure 7-13.Base Driver Removal Prompt Figure 7-14.Base Driver Removed Successfully Shutdown and restart Page Setting up SNA Server Link Services Microsoft SNA Server The Microsoft SNA Server Manager window appears Figure 8-1.Microsoft SNA Server Manager Window Inserting an Interphase Link Service Servers Service Stop Insert Figure 8-2.Insert Link Service Dialog Box Editing an Interphase Link Service Link Services Setting Up a Frame Relay Link Service Figure 8-3.Frame Relay Link Service Properties Dialog Box Service Title Frame Relay Network FR Networks Virtual Circuit Figure 8-4.Frame Relay Virtual Circuit Properties Allow Link Service to be Distributed Finish Setting Up an SDLC Link Service Figure 8-5.SDLC Link Service Mode Settings Configuring SDLC Mode Settings Configuring SDLC Card Configuration Settings Port Settings Figure 8-7.Serial Line Properties Dialog Box Clock Add Setting Up an X.25 Link Service Figure 8-8.X.25 Link Service Properties Dialog Box X.25 Local Address X.25 Network X.25 Networks Page Figure 8-9.Displaying Interphase Link Services SNA Service Connection SDLC Figure 8-10.Connection Properties IPHFR IPHSDLC IPHX25 Allowed Directions Outgoing Calls Page Page Setting up Firmware and Hardware WAN Setup Programs Interphase WAN Adapters Figure 9-1.WAN Adapters Setup Dialog Box Firmware Page LED Color General Firmware Protocol LEDs Apply Click Setting Up X.25 Network Properties X.25 Layer Figure 9-2.X.25 Protocol Properties Dialog Box Packet Level Figure 9-3.X.25 Packet Level Properties Frame Level Figure 9-4.X.25 Frame Level Properties Figure 9-5.Serial Line Properties Setting Up Frame Relay Network Properties FR Layer Figure 9-6.Frame Relay Protocol Properties Dialog Box Frame Relay Frame Relay Networks Data Link Level Figure 9-7.Frame Relay Data Link Properties Figure 9-8.Serial Line Properties Viewing Card Properties Figure 9-9.Card Properties Dialog Box Resources: Port Resources: IRQ Resources: Mem COM properties Setting Up Serial Port Properties Figure 9-10.SR Port Properties Dialog Box External modem Apply Load Page Troubleshooting Problem Possible Solution(s) Adapter is not detected during NDIS driver Undetected adapter during SNA Server Link Services software setup Computer does not boot up or host adapter not found No valid ASpecifications A Page B SynWatch Utility B SynWatch Figure B-1.Main SynWatch Dialog Box First level Second level Third level Page Watch Freeze Changing Watch Parameters Figure B-2.Watch Settings Size of a watched frame Changing Fonts Used for Display Text Colors Figure B-3.Synwatch Colors In The Colors Dialog Box Tools Options Figure B-4.SynWatch Buffer Settings Buffer Type Stop when full Circular Number of Events Page CQuick Reference of Common Tasks C If you want to Do this Determine which version of Windows Administrative Tools (Common), and then Make sure that drivers are running Event Viewer Settings Control Panel ...Do this Enable IPX routing First, the RIP for NWLink IPX Service must be Control Panel Network DProtocols Overview D SVCs PVCs Page EPCI/PMC TechnologyOverview E Page FCC Part 15 Regulatory Compliance Tested to Comply with Canadian Standards Regulatory Information for Europe EN60950–IEC950Safety Standard Page Glossary Page Page Page DLCI Values Function Page Page Page Page Page Page Page Page Page Page Page Page Page Index