Chapter 10: Troubleshooting

 

 

 

 

Problem

Possible Solution(s)

 

 

Undetected

This problem assumes you followed the installation

adapter during

steps in Inserting an Interphase Link Service on page

SNA Server

125 and message informed you: The INTERPHASE

Link Services

WAN Adapters driver is not installed.... You must install

software setup

this product before adding the link service. Please insert

 

the INTERPHASE CD-ROM packaged with your WAN

 

adapter, and install this driver.

 

This warning message can have two causes:

 

• The Base driver is not installed.

 

Click OK, then install the Base driver, as described

 

for SNA link services in Installing the Base Driver on

 

page 108.

 

• The WAN Adapters Setup utility did not detect the

 

adapter during the software installation (the Cards list

 

is empty). Do the following:

 

a. Install (or reinstall) the adapter, as instructed in

 

Installing the Hardware on page 11.

 

b. If the WAN Adapters Setup utility still cannot

 

detect the adapter, see Computer does not boot up

 

or host adapter not found on page 168.

 

When the adapter is installed, continue as follows:

 

a. From the Start menu, select Programs, then

 

Interphase WAN Adapters, and then WAN

 

Setup.

 

b. Click Add on the WAN Adapters Setup dialog box

 

to add the card to the system.

 

c. Complete the software installation, as described in

 

Setting Up WAN Properties on page 110.

 

 

iSPAN Serial WAN Adapter Users Guide

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