
orare covered under warranty,and need postsales technical support, you can access
ourtools and resources online or open a case with JTAC.
•JTACpolicies—For a completeunderstanding of our JTAC proceduresand policies,
reviewthe JTACUser Guide located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.
•Productwarranties—For product warranty information,visit
http://www.juniper.net/support/warranty/.
•JTACHours of Operation—The JTACcenters have resources available24 hours a day,
7days a week, 365 days a year.
Self-HelpOnline Tools and ResourcesForquick and easy problem resolution, Juniper Networkshas designed an online
self-serviceportal called the CustomerSupport Center (CSC) that providesyou with the
followingfeatures:
•FindCSC offerings: http://www.juniper.net/customers/support/
•Findproduct documentation: http://www.juniper.net/techpubs/
•Findsolutions and answer questions using our Knowledge Base:http://kb.juniper.net/
•Downloadthe latest versions of softwareand review release notes:
http://www.juniper.net/customers/csc/software/
•Searchtechnical bulletins for relevanthardware and software notifications:
https://www.juniper.net/alerts/
•Joinand participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
•Opena case online in the CSC Case Management tool: http://www.juniper.net/cm/
Toverifyservice entitlementby product serial number, use our Serial Number Entitlement
(SNE)Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/
Openinga Case with JTACYoucan open a case with JTACon the Web or by telephone.
•Usethe Case Management tool in the CSC at http://www.juniper.net/cm/.
•Call1-888-314-JTAC (1-888-314-5822 toll-freein the USA, Canada, and Mexico).
Forinternational or direct-dial options in countries without toll-free numbers, visit us at
http://www.juniper.net/support/requesting-support.html
xxiiiCopyright© 2010, Juniper Networks,Inc.
AboutThis Guide