Manuals / Konica Minolta / Computer Equipment / Switch

Konica Minolta 282, 222, 362 4Troubleshooting, 4.1Unable to Fax, Symptom, Probable cause, Action

Models: 362 222 282

1 94

Download 94 pages 37.97 Kb

Page 84

4Troubleshooting

Troubleshooting

4Troubleshooting

4.1Unable to Fax

4

This chapter explains the troubleshooting procedures for possible malfunc- tions.

Perform the following troubleshooting procedures, in order, if the fax cannot be sent after the send command is applied.

	Symptom	Probable cause	Action
	The message “No	The fax driver specified for faxing	Check the printer name selected.
	printers are con-	may not be compatible with the
	nected.” or “Print	printer controller.
	error” appears.
	error” appears.	The network cable, or USB cable is	Check that the cable is connected
		The network cable, or USB cable is	Check that the cable is connected
		disconnected.	properly.

		An error has occurred in this ma-	Check this machine’s control pan-
		chine.	el.

		Available memory space is not suf-	Perform a test print to check
		ficient.	whether faxing is possible.

	The machine does	The fax driver specified for faxing	Check the printer name selected.
	not start faxing al-	may not be compatible with the
	though the printing	printer controller.
	operation was com-
	operation was com-	The network cable, or USB cable is	Check that the cable is connected
	pleted on the com-	The network cable, or USB cable is	Check that the cable is connected
	puter.	disconnected.	properly.
		An error has occurred in this ma-	Check this machine’s control pan-
		chine.	el.

		A print job is queued in this ma-	Check the job order on the Active
		chine, delaying printing.	Jobs list of the machine’s control
			panel.

		If the account track settings have	Enter the correct department name
		been applied, an unregistered de-	(or password).
		partment name (or password) may
		have been entered.

		If user authentication settings have	Enter the correct user name and
		been specified, an unregistered	password.
		user name or password may have
		been entered.

		Available computer memory space	Perform a test print to check
		is not sufficient.	whether faxing is possible.

		The connection of this machine to	Consult with the network adminis-
		the network is not yet established	trator.
		(while connecting to a network).

If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy Operations], [Network Scanner Operations] or [Print Operations].

Fax Driver

4-2

Image 84

Konica Minolta 282, 222, 362 manual 4Troubleshooting, 4.1Unable to Fax, Symptom, Probable cause, Action

Contents

User’s Guide Fax Driver Operations Introduction Energy StarWhat is an ENERGY STAR Product? OpenSSL Statement Introduction Kerberos Introduction Fax DriverSOFTWARE LICENSE AGREEMENT Introduction Contents Installing the fax driverIntroduction Overview3 Setting up the fax driver Windows Troubleshooting 5 Appendix6 Index About this manual Structure of the manualNotations Screen images in this user’s guideUsing this user’s guide IntroductionFax Driver x-13Overview 1Overview 1.1Printer controller1.1.1Role of the printer controller 1.1.2Flow of the PC-FAXoperation OverviewFax Driver 1.2Operating environment 1.2.1Compatible computers and operating systemsItem Operating environment1.3Setting up the system 1 2 31.3.1Network connection 1.3.2Local connection Install the fax driverOverview Connect this machine to a computer2 Installing the fax driver 2Installing the fax driver 2.1Connection and installation procedures2.1.1Windows 2000/XP/Server 2.1.2Windows Vista/Server 2.1.3Windows NT 2.2Automatic installation using the installer 2.2.1Installer operating environment2.2.2Settings of this machine 2.2.3To install the fax driver ReminderInstalling the fax driver Installing the fax driver Installing the fax driver Installing the fax driver This completes the fax driver installationFax Driver 2-102.3.1Settings of this machine IP address setting for this machineLPD setting for this machine Detail2.3.2For Windows XP/Server Installing the fax driver 12 13 14 15 Installing the fax driver17 18 19 20 21 Installing the fax driver2 3 4 2.3.3For Windows Vista/Server–The information entered here is case-sensitive Fax Driver2-17 Page 2.3.4For Windows 2000/NT –The information entered here is case-sensitive Click the Next button Click the Finish buttonThe Add Printer Wizard appears Click the Have Disk button18 19 20 21 22 Installing the fax driver2.4Installing the fax driver using Plug and Play 2.4.1For Windows XP/Server2.4.2For Windows Vista/Server 5 6 7 8 9 102.4.3For Windows 2.5Uninstalling the fax driver When the fax driver contains the delete function4 5 6 7 Installing the fax driverInstalling the fax driver Fax Driver2-27 3 Setting up the fax driver Windows 3Setting up the fax driver Windows 1 2 3 4 53.1Sending a fax 3.1.1Fax operationsSetting up the fax driver Windows Setting up the fax driver Windows 3.1.2Selecting a recipient from the phone book 3.1.3Creating a fax cover sheet Setting up the fax driver Windows Setting up the fax driver Windows Setting up the fax driver Windows Setting up the fax driver Windows 3.2Settings 3.2.1Common settingsButton Function3.2.2FAX tab 3.2.3Basic tabButton Function3.2.6Configure tab 3.2.7Settings tab3.2.4 Layout tab3.3Specifying the FAX tab settings 3.4Specifying the Basic tab settings 3.4.1Specifying a custom size3.4.2Specifying user authentication settings Setting up the fax driver Windows3 Click the OK button Fax Driver3.4.3Specifying the account track settings 1 2 3 4Setting up the fax driver Windows 1 2 33.5Specifying the Layout tab settings Setting up the fax driver Windows 3.6Specifying the Stamp/Composition tab settings 3.6.1Sending with an watermark1 2 3 3.6.2Editing a watermark 1 2 3Setting up the fax driver Windows 3.7Specifying the Configure tab settings 3.7.1Selecting an option1 2 3 4 Setting up the fax driver Windows Fax Driver3-25 3.8Using a phone book 3.8.1Adding a recipient to the phone bookSetting up the fax driver Windows Setting up the fax driver Windows 3.8.2Editing a phone book Setting up the fax driver Windows Fax Driver3-30 Setting up the fax driver Windows 3.9Saving the driver settings 3.9.1Saving the driver settingsSetting up the fax driver Windows 3.9.2Recalling the settings 3.9.3Editing the settings3.9.4Importing and exporting the driver settings 4 Troubleshooting 4Troubleshooting 4.1Unable to FaxSymptom Probable cause4.2.1Error message SymptomProbable cause Action5 Appendix 5Appendix 5.1GlossaryTerm DefinitionAppendix Fax DriverTerm DefinitionAppendix Fax DriverTerm DefinitionAppendix Fax DriverTerm Definition6 Index Index 6 IndexPage A11U-9604-00 2008.12Copyright 2008