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Konica Minolta Fax 9930 user manual Problem Checklist, Display is blank

Models: Fax 9930

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Problem Checklist

Your fax unit is a complex machine with many features and functions that allow it to operate in different ways. Many problems you experience may be due to improper programming. If you are experiencing a problem, read through the list of problems and solutions before calling your dealer.

The display is blank.

Check the power cord to make sure that it is firmly plugged in and verify that the power switch is in the ON position. Check your wall outlet to make sure that it has power.

Nothing happens when you press the control panel keys.

Turn the machine off, wait 10 seconds, then turn it on again.

The display tells you to replace paper even though there is paper in the paper tray.

Make sure that the paper is firmly stacked in the tray. Check for a paper jam.

User’s Manual 201

Image 216

Konica Minolta Fax 9930 Problem Checklist, Display is blank, Nothing happens when you press the control panel keys

Contents

FAX User’s Manual Ii Konica FAX Contents Installation Selecting Functions and Settings Setting Basic Features Programming Speed Dial Numbers Basic Faxing Sending a Fax to Multiple Locations Advanced Operations 106 Konica FAX Customizing Features and Operations 147 Reports 160 Maintenance 172 Index 215 Help and Helpful Hints Where is the Help Key? What Does Help Do?Help List Function ListDelayed Transmission Saving MoneyRelay Faxing ControlAccess toYour Machine Dual Access Saving TimeHelp Button Speed Dial NumbersHelpful Hints Send a Fax and Save the NumberQuick Message Confirmation Report Checking Information During TransmissionsConfiguration Report ReferencesHelp and Function Lists Press Help and these lists print Telephone DirectoryRecording Addresses and Passwords Introduction Konica Web SiteFeatures User’s Manual Getting to Know Your Machine Refer to the illustrations for the location of the itemsManual Paper Feeder Tray Konica FAX 2220 Konica FAX Control Panel Keys and Indicators Shift Left Key Use this key to Shift Down Key Use this key toShift Right Key Use this key to Enter Key Use this key to Internet characters @ space % lStart/Copy Key Use this key to Stop Key Using One-Touch Keys for Dialing Using One-Touch Keys for SearchUsing One-Touch Keys for Programming One-Touch KeypadOther Special character keys , @ / \ . + Signal Tones Accessing Second Panel of One-Touch KeysInstallation Safety Installation HintsOperation and Maintenance Toner Cartridge and Image Drum HandlingWhere to Install Your Fax Machine Getting StartedToner Emergency First Aid Unpacking Setting Up Your Fax Machine User’s Manual Installing the Toner Cartridge User’s Manual Connecting to the Telephone Line Attaching the Document StackerConnecting Optional External Devices HandsetTelephone Connecting Power Answering MachineAnswering Machine and Telephone Loading Paper To 75% of the original lengthSelecting Functions and Settings Menu Structure Function Options Settings Navigating the Function MenuPrimary Menu Functions Setting Features Using the Help KeyStepAccess Speed AccessUsing Step Access Using Speed Access Speed Access NumbersPress Menu/Exit SpeedAccess Numbers by Type ClockAdjustment ID/Password ProgrammingMachine Settings SpeedAccess Numbers by Type Dial Options Incoming OptionsReport Options SpeedAccess Numbers by Type LAN Options Setting Basic Features Setting the Date and TimeSetting the Language Setting Your Fax Machine’s ID Setting the TSI/CSI and Sender IDSender ID Setting the Answering Mode ProcedureAuto Receive Mode FAX List of ModesManual Receive Mode TEL Telephone/Fax Mode T/FTelephone Answering Device Mode TAD Memory Reception Mode MEM Forwarding Mode FWDPC Fax Mode PC Dial and Incoming Call Parameter Settings Setting Dial and Incoming Call ParametersDial Parameter Settings Redial TriesRedial Interval Auto StartBusy Tone Detect Tone/Pulse MF/DPTone MF Duration FLASH/EARTH/NORMAL Incoming Call Parameters Incoming RingRemote Receive PC/FAX Switch Continuous ToneMonitor Volume Buzzer VolumeOther Basic Parameters User LanguageConnecting to a PBX Paper-Size Setting’ST Paper Size ’ND Paper SizeEntering a PBX Dial Prefix Clearing the PBX Dial PrefixProgramming Speed Dial Numbers Types of Speed Dial Numbers One-Touch Speed Dials Or 3 Digit Speed Dials Group FaxingProgramming One-Touch and 2 or 3 Digit Speed Dial Numbers Collect InformationName Primary Telephone Number LOC#Communications Speed Echo Protection StateProgram the Information Other KeysNumeric Keypad One-Touch Keypad Alphabet Keys #1-27, except #20 Use these keys forKonica FAX Programming a Speed Dial One-Touch Speed Dial Numbers are spaces 01 toDigit Speed Dial Numbers are spaces 81 to Digit Speed Dial Numbers are spaces 100 toSelect Communication Speed, press Enter Using Clear Clearing a Speed DialChain Dialing Creating a Chain Dial NumberDialing the Chain Dial Number Programming a Group Basic Faxing Document GuidelinesGeneral Paper Weight WidthLength Paper ThicknessLoading Documents Resolution ContrastProcedure Using a One Touch Speed Dial KeyUsing 2 or 3-digit Speed Dial Sending a FaxUsing the Search Function Using the Numeric KeypadUsing An External Telephone Setting a Closed Network Rejecting Unsolicited Fax MessagesClosed Network Power Failures Power Outage ReportDisplay Messages LocationBasic Faxing Situations Real-Time DialingRedialing Confirming ResultsStopping a Transmission Receiving Faxes ManuallyNo Paper Reception No Toner ReceptionIf your machine runs out of paper When Are Faxes Received to Memory? When Are Memory Messages Printed?Receiving Faxes to Memory Memory Message Limitations Active Memory Files ReportPrinting the Active Memory Files Report Canceling Messages Stored in Memory Printing Messages Stored in MemoryErasing Messages Received in Memory Without Printing Them MSG. in MEMORY, Printing displaysMessages in Memory and Power Losses Power Outage ReportDual Access What You Can Do While Making CopiesWhat You Can Do While Sending a Fax What You Can Do While Receiving a Fax Making Copies To Make CopiesManual Paper Feeder If the lever is set for face up, faxing is disabled Face Up Stacking/Face Down StackingSending a Fax to Multiple Locations Group vs. BroadcastGroup Fax Broadcast FaxWhat is a Group Fax? Group FaxingProgramming a Group Deleting and Groups At Select Locationss, press EnterSending a Fax to a Group Finding a Group NameBy Name Press the Speed Dial Search key By Number Press the Speed Dial Search keyUsing Speed Dial/Search Enter 1-ST CharWhat is a Broadcast Fax? BroadcastingSending a Broadcast Fax To delete an entry, press to back upAdvanced Operations Delayed Faxing What is Delayed Faxing?Delayed Fax vs. Delayed Batch Sending a Delayed Fax Delayed TX shows Select Locations on the displayCanceling Delayed Transmissions Display shows Communication CancelDelayed Batch Transmission Program the Delayed Batch Destination NumberSetting the Batch TX Time Function Send a Fax as Part of a Delayed Batch Canceling Delayed Batch Transmissions Display shows Cancel CommunicationPriority Transmission Sending a Priority TXConfidential Faxes Programming Personal Confidential Mailboxes Creating a Personal Confidential Mailbox Changing a Password To change a passwordClosing a Mailbox To close a mailboxAt Close Box?, press Enter Sending Confidential Faxes To send a confidential faxReceiving Confidential Faxes Knowing You’ve Received a Confidential Fax Printing Confidential FaxesConfidential Reception Report No Data in Memory displaysDeleting Confidential Faxes Call Forwarding Set a Forwarding NumberSet the Auto Answer Mode to FWD Clear Forwarding ModePress to select Fax Auto Receive Mode Forward on Paper/Toner Error Setting a Paper/Toner Error Forwarding NumberRelay Faxing Using Your Machine as a Relay Initiating Station Relay Password Relay Group NumbersRelay Key Station Hub Contact Number for Relay Broadcast Report Programming the Relay Report NumberRelay Broadcast Report Initiating a Relay Broadcast Using Your Machine as a Relay Key Station Hub Create the Relay Password Program the Destination NumbersCreate the Destination Groups Status of Relay Broadcast Report Printing the Relay Fax at the Hub User’s Manual Explanation of Polling Transmission Types Feeder Document Tray PollingMemory Polling Memory Polling Bulletin Feeder Document Tray Polling To set document tray pollingDisplay shows Waiting to be Polled Setting Memory Polling Memory PollingMemory Polling Bulletin Share the same 16 mailboxesCreate a Polling Mailbox Set Bulletin PollingPress Enter to select Bulletin Poll Box Bulletin Msg. in Mem will displayPrinting Polling Documents in Memory User’s Manual Cancelling Polled Faxes in Memory Printing Faxes Polled into MemoryCustomizing Features Operations Identifying Current Settings Printing a Configuration ReportPrinting a Configuration Report Changing Operation FunctionsChanging Operation Functions EnterTransmission TX Mode Default List of Operation FunctionsRemote Diagnosis Memory Full Save Instant DialRestrict Access Sender ID SwitchECM Function Pulse Dial Rate Pulse Make RatioPulse Dial Type Timer Prg CNG CountRing Response Setting Distinctive Ring Distinctive RingMemory Password Setting a Memory PasswordCancelling a Registered Password Restricted Access ID To set restricted access IDTo use restricted access ID To cancel restricted access IDService Function Settings Long Document Scanning/Transmission Long Doc. ScanTime/Date Print TSI PrintReports Understanding ReportsPrinting Reports Printing a Message Confirmation ReportList of Reports Printed from the MenuAutomatically Generated Activity Report Printing the Activity ReportActive Memory Files Report Printing the Active Memory Files ReportBroadcast Confirmation Report Telephone Directory Printing the Broadcast Confirmation ReportPrinting the Telephone Directory Configuration Report Printing the Configuration ReportGroup Directory Report Printing the Group DirectoryFunction List Printing the Function ListMessage Confirmation Report Printing the Message Confirmation ReportMessage Confirmation Report Options MCF Single-LocMCF Multi-Loc Image in MCFPower Outage Report Broadcast Entry ReportConfidential Reception Report Codes Used in Reports Result CodesCommunication Codes RjamMaintenance Cleaning the Scanner PathReplacing the Toner Cartridge Toner YieldKonica FAX User’s Guide Konica FAX Replacing the Image Drum Image Drum YieldKonica FAX Resetting the Drum Counter To reset the image drum counterWhat is Dual Line? Dual LineBenefits of Dual Line Set the Option Line Type before using the second line Basic OperationsKonica FAX Unpacking Connecting to the Second Telephone Line Displays, Reports, and BeepsSetting the Option Line Type for the Second Line Setting Memory Transmissions to Use the Second LineOptions Accessories ObtainingPart Numbers Descriptions Second Paper TrayHandset Multifunction Printer MFP PC Interface KitMemory Expansion User’s Manual Problem Solving Printing a CleaningCleaning page process To print a cleaningClearing a Document Jam Clearing a Printing Paper Jam User’s Manual Konica FAX User’s Manual Normal Display in Standby Mode Error MessagesDisplay Panel Messages 1414 FAXPaper JAM Check Paper or Path For Printer Alarm 3TEL Invalid Toner Cart Refer to User Guide Accessing the Print/Scan Counters Resetting the Image Drum CounterCounters Problem Checklist Nothing happens when you press the control panel keysDisplay is blank Your documents jam Your machine won’t dialDisplay shows a communication error You keep getting reports you do not want You sent a fax but it was received completely blankImage received on your machine was very poor Your machine does not answer the phone or receive faxes Your machine will not poll a remote fax machineYour machine is connected to a PBX and you can’t dial out Your received faxes sometimes look distortedYour machine receives faxes, but doesn’t print them Packing Your Machine United States and CanadaSpecifications DialingOne-Touch Auto Dials GroupsGeneral Memory StandardOptional Scanning ConsumablesPaper Handling PhysicalElectrical Environmental Symbols IndexRedial Interval Unique Key Redial Tries Cleaning Busy Tone Copy Stacker Deleting Faxes Replacement Dial 209 Pulse Dial Type Earth FCC Incoming Location Legal Replacement 177 Legal to Letter reduction Help Key Normal PBX PC Print Power Report Options 168 PBX Dial Prefix, Entering 134 Image Drum Destination Numbers Transmission TX Mode Default MYD/DMY Manual Feeder Alternate Telephone Number TEL Unique Key Location Options Unpacking No Toner Reception