Troubleshooting | Kyocera FS-C8008N, FS-C8008DN instruction

Chapter 4 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer. This chapter explains the following topics:

•General Guidelines

•Print Quality Problems

•Error Messages

•Clearing Paper Jams

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Kyocera FS-C8008N, FS-C8008DN manual Troubleshooting

Contents

FS-C8008N FS-C8008DN Page Symbols Regarding Tradenames Iii Agfa Monotype License Agreement FCC statement for users in the United States Important Notes for Interface connectors Vii Viii Canadian Department of Communications compliance statement Group for Energy Efficient Appliances Geea Installation Precautions Other Precautions Power Supply/Grounding the Printer Precautions for Use Xiv For More Information Description This Operation Guide has the following chapters This appendix lists the printer’s specificationsGuide to the Operation Guide Contents Operating the Storage Device Setting Print QualityPagination Paper Handling Index Ecosys Color FS-C8008N Ecosys Color FS-C8008DN Hardware FeaturesGeneral Software Account Management System NetworkingKPDL3 Kyocera Printer Description Language Built-in and external network interfaces Parts and Functions Front This tray receives printouts face up This switch turns printer power on and offThis tray receives printouts face down Internal Paper Transfer Unit Waste Toner BoxFuser Unit Primary Transfer Unit Rear Air is purged through these vents to cool down the inside Quick Reference Guide Holder Hard Disk Slot HDDExhaust Duct Handling Paper Available paper types Paper specificationsGeneral Values Recommended Paper Size Product WeightMinimum and Maximum Paper Sizes Paper conditions Selecting the Right PaperGuidelines Paper composition Bond Weight lb Europe Metric Weight g/m² Basis weightsPaper Weight Equivalence Table Paper properties Grain Moisture contentThickness Caliper Other properties of paper Loading Paper Loading Paper into the Cassette Paper size Loading Paper into the MP Multi-Purpose Tray Use Paper type to be used Media type to be selected Special PaperSelecting the Special Paper Transparency Adhesive-backed labels Postcards Value Pre-printed paper EnvelopesColored paper Recycled paper Using the Operator Panel Status Information Understanding the Operator PanelMessage Display Message Meaning Interface Indicator Interface Indicators in Message DisplayError codes Paper Size Indicator Size Indicator Description Paper Type Indicator TypeREADY, DATA, and Attention Indicators GO Key Cancel KeyKeys Enter Key Menu KeyArrow Keys Used. Press the Menu key to return to the Ready display Menu Selection System Using the Menu Selection SystemEntering the Mode Selection Menu Paper Handling Type AdjustPaper Weight Normal On the next Menu System Road MapMenu Key USB ROM Memory Card Paper Handling Color Mode Monochrome Buzzer BuzzerOff Print Menu Map Menu Map and Status PagesPrinting a Menu Map Print Menu Map ? Menu MAP Print Status Page ? Printing a StatusPrint Status Prints a status Hardware Information Understanding the StatusSoftware Version Memory Installed OptionsError Log Information Quick Copy Proof-and-Hold Private Print Stored Job MPSJob Retention Virtual Mailbox Using Quick CopyJob Storage Virtual mailbox can be used in PCL 6 emulation only Quick Copy ?Harold MPSQuick Copy Harold Quick Copy ?Arlen Deleting a Quick Copy Job Using Proof-and-HoldReport Delete Press the Enter key. The stored quick copy job is deleted Private/Stored ?Harold Printing a Private Print/Job RetentionPrivate/Stored Harold Private/Stored ?Arlen Agenda Delete Agenda 0000Agenda Copies Deleting a Private/Stored Job Printing a Code Job Job Manager Printing a List of Code Jobs List of Code JOBList of Code JOB ? Print VMB Data Tray001Richard Retrieving Jobs from Virtual Mailbox VMBPrint VMB Data Tray001 Print VMB Data Tray001?Richard Press the U or V key repeatedly until List of VMB appears List of VMBList of VMB ? Virtual mailboxes as shown in -6below Quick Copy Changing e-MPS ConfigurationMPS Configuration Press the Enter key. a blinking cursor appears Maximum Space Assigned to Temporary Code Jobs Temp. Code JOB Size 1550MBPress the Menu key. The display returns to Ready Appears Perm. Code JOB Size 1550MB Maximum Space Assigned to Permanent Code Jobs Press the Z key Press the U or V key and select VMB Size VMB Size 1550MBMaximum Space Assigned to Virtual Mailboxes VMB Blinking cursor Interface ? Serial Changing Parallel Interface ModeChanging the Interface Parameters Interface ? Parallel Changing Serial Interface Parameters Press the U or V key repeatedly until Serial appears Baud Rate Range Press the Enter key again Changing Network Interface ParametersInterface ? Network NetWare EtherTalk Off Network Status Page Off IP Address 000.000.000.00 Resolving IP AddressOff IP Address 000.000.000.000 Subnet Mask Gateway Status ? Off Interface ParallelNetwork Status Off Status ? On Network Status Emulation ?PCL Making Default SettingsDefault Emulation KC-GL Pen Width and Color Alt. Emulation ?PCL Alternative Emulation for Kpdl EmulationKC-GL Page Set ? A2 Just selected Emulation ?KPDL Printing Kpdl ErrorsSelect Kpdl or Kpdl Auto using the U or V key Print Kpdl Errs Off Font Select Internal Default FontFont ?I000 Courier Regular Selecting Regular or Dark Courier/Letter Gothic Changing the Default Font Size Size Points Character Pitch for Courier/Letter Gothic Pitch 10.00 cpiPitch 10.0 Cpi Code Set ?IBM PC-8 Setting the Code SetCode Set IBM PC-8 Printing Lists of Fonts List of Internal FontsList of Internal Fonts? Fonts are shown in -8on the next Prescribe Set PaginationNumber of Copies Copies 001 Orientation ? Portrait Print OrientationOrientation Portrait Protect ? On Protect ModeProtect Protect ? Auto LF Action ? LF only Linefeed LF ActionLF Action LF only CR Action ? CR only Carriage-Return CR ActionCR Action CR only Print Quality Setting Print QualityTone Mode Tone Normal Gloss Mode ? Low Gloss ModeGloss Mode Low Memory Card Using the Memory CardOperating the Storage Device Read Fonts Read Data Report Memory card starts. When completed, Processing disappearsRead Fonts Processing Read Data ?Report Writing Data Write DataWrite Data ? Memory card write information page as shown below Partition Name Deleting DataPartition Type Write Partition Length Format Delete Data ReportDelete Data ?Report Format ? Format information page includes the following items List of PartitionsStarts Printing a List of Data Names Partitions Device Name/Number List of Partitions ?Printout example above includes the following information Partition Size Using the Option Hard Disk Using the RAM Disk Setting the RAM Disk Size RAM Disk Mode OffRAM Disk Mode ? On RAM Disk Size MByte MP Tray Mode ? Cassette MP Tray ModeMP Tray Mode Cassette Paper Handling Setting MP Tray Paper Size MP Tray Size A4 Through the following paper sizes For the MP tray MP Tray Type ? Plain Setting the MP Tray Paper TypeMP Tray Type Plain Through the following paper types Cassette 1 Type ? Plain Setting the Cassette Paper TypeCassette 1 Type Plain Feed Select ? Cassette Selecting the Paper Feed SourceFeed Select Cassette Duplex Printing FS-C8008DN Binding Modes None default Duplex Mode NoneDuplex Mode ?None Mode is set Override A4/LT ? Off Overriding Difference between A4 and LetterOverride A4/LT Off Creating Custom Paper Types Type Adjust CustomType Adjust ? Custom Selecting the Custom Type Position Fuser Mode ? Low Paper Weight ? NormalFuser Mode Low Selecting the Paper Weight Duplex Path ? Enable Resetting the Custom Paper TypeDuplex Path Enable Step Selecting the Output Stack Reset Type AdjustReset Type Adjust ? Stack Select Face-down tray Selecting the Option Sorter Mode Mailbox mode Mode Description Sorter modeCollator mode These modes are depicted in -4which follows Sorter default Sorter ModeSorter Mode ? Sorter Is changed Selecting Monochrome or Color Printing Color ModeColor Mode ? Color Life Counters Reading Life CountersDisplaying the Total Printed Pages Total Print Resetting the Toner Counter New Toner C Installed ? Others Other ModesSelecting the Message Language MSG Language English Following order Automatic Form Feed Timeout SettingForm Feed Time Out 000sec Sleep Mode Setting the Sleep TimerSleep Timer 030 min Sleep Mode ? On Sleep Timer 030min Sleep Timer Timeout Time Print HEX-DUMP? Received Data DumpPrint HEX-DUMP Processing Waiting Printer Reset ? Printer ResettingPrinter Reset Self test Please wait Please wait Calibrating Ready Resouce Prot ? Off Resource ProtectionResouce Prot Off Temporary for resource protection Buzzer ? Off Alarm Buzzer SettingBuzzer Off Auto Continue Mode ? Off Auto Continue SettingAuto Continue Mode Off Auto Continue Timer 030sec Setting the Auto Continue Recovery TimeAuto Continue Mode On Duplex Off Duplex Printing Error Detection SettingFinishing Error Duplex ? Off Printing the Service Status Service Color Calibration When calibration is finished, the display returns to ReadyColor Calibration Color Calibration ? Troubleshooting Tips Symptom Check Items Corrective ActionGeneral Guidelines All-black printout Print Quality ProblemsPrinted Results Corrective Action Completely blank printout Faint or blurred printing Ity Tone Printing incomplete or out of position Printed Results Corrective Action Grey backgroundDirt on the top edge or back of the paper Error Messages Message Corrective Action Using the Operator Panel, section Formatting a Memory Card Operator Panel, .10.5 Selecting the Paper Feed Source on Ing. You can abandon printing by the Cancel key Yellow, and K Black RAM Disk Errors Storage Error Codes Hard Disk ErrorsMemory Card Errors Code Meaning Duplex unit Clearing Paper JamsPossible Paper Jam Locations PF-30A Utilizing Online Help Messages General considerations for clearing jamsDepends on the location of the paper jam Paper Jam Right Cover # Paper Jam Cassette # Paper Jam MP Tray Paper Jam Duplexer Paper under the roller Paper Jam Paper Transfer Unit Cover Transfer unit, remove the paper Green-colored lock lever Open the fuser top cover. Remove the jammed paper On the rear side while removing the paper Paper Primary transfer unit Jammed paper Close the front cover Paper Jam Left CoverFuser unit back into the printer That the paper is driven out Paper Jam Option Stacker/Finisher/SorterOpen the left cover for the face-up tray Close the left cover. Close the face-up tray Maintenance Starter Toner Containers Toner Container ReplacementFrequency of toner container replacement Toner Kits Toner Container Replacement Container, pull the black toner container out Power offReplacing the Toner Container Damaging media by the magnetism of toner When it is properly seated Replacing the Waste Toner Box Spilling Place Cleaning the Printer Cleaning the Paper Transfer Unit Clean the registration roller metal using the cleaning cloth Clean the rubber belts black using the cleaning cloth Push the paper transfer unit back in completely Close the front cover Cleaning the Main Charger Unit Grid cleaner out of the protective bag and remove the cap Grid cleaner cannot be reused. Close the front cover Appendix a Options Options Figure A-1 Expansion Memory Modules Figure A-2 Installing the Memory Modules Figure A-3 Memory socket until it clicks in place Figure A-5 Testing the expanded memory Removing a Memory Module Reading Font from the Memory Card General Description of OptionsMemory Card Insert the memory card in the memory card slot 2 PF-30A Paper Feeder Figure A-9 3 PD-800 Duplex Unit Figure A-10 4 SO-30 Sorter 5 ST-30 Bulk Stacker 6 DF-31 Document Finisher 7 CA-31 Casters and CA-31B Caster Kit Hard Disk Figure A-15 Network interface card Network connections Installation9 IB-20/IB-21E/IB-22 Network Interface Cards Appendix B Computer Interface Communication Modes Communication Reception Transmission ModeParallel Interface You can choose from four communication modes Interface Signals Pin Signal Description Out Table B-2 Specifications USB Interface Interface voltage levels Pin Or out Signal DescriptionSerial Interface Option H1 Baud rate RS-232C ProtocolParameters of the RS-232C Protocol H2 Number of data bits Prescribe Frpo D0 Command Preparing an RS-232C Cable Connecting the Printer to the ComputerRS-232C Cable Connection Double click on Communications Port Figure B-3 DOS, enter the following commands To test the interface, enter the following Appendix C Technical Specifications Printer Specification Specification Inches deep Mode Paper Size Print Speeds Color Monochrome Printing Speeds Index KPDL3 Prescribe Kyocera Mita Corporation