5.6.Correcting a Paper Jam

5.6.Correcting a Paper Jam

Theý3DSHU MDP message is displayed on the message display when paper becomes stuck in the paper transport system, the paper feed timing is incorrect, or paper fails to feed at all. The jam can be corrected by removing the paper.

The printer goes off-line when theý3DSHU MDP message is displayed.

Compare the symbol on the front panel that is flashing to Figure 5.1 and take the appropriate action listed below:

 

 

 

 

 

 

 

 

 

 

 

 

Check the face-

If paper is partially fed out into the tray, pull the paper

 

 

 

 

 

 

 

 

 

 

 

 

down output tray.

out the rest of the way by hand, then open and close the

 

 

 

A

 

 

 

A

 

printer's top cover or the paper feed unit.

 

 

 

 

 

 

 

 

 

 

 

Check the inside of

Open the printer's rear cover. Draw out the paper feed

 

B

 

 

 

 

 

D

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the rear cover.

unit. Pull out the paper as shown in Figure 5.2. Close

 

 

 

 

 

 

 

 

 

 

 

 

 

the printer's rear cover.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check the face-up

Refer to A, above.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B

output tray.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Figure 5.1. Printer Symbol

 

Check the paper

If paper is stacked in the paper cassette, not reaching

 

feed cassette.

the registration rollers, remove the paper cassette and

 

 

 

 

 

 

 

 

 

 

 

 

 

draw out the paper feed unit. Remove the jammed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

paper gently. See Figure 5.3. Close the paper feed unit

 

 

 

 

 

 

 

 

 

 

 

C

 

and install the paper cassette in the printer.

 

 

 

 

 

 

 

 

 

 

 

 

Check the registra-

If the paper is caught by the registration rollers, draw

 

 

 

 

 

 

 

 

 

 

 

 

tion roller.

out the paper feed unit half way and remove the

 

 

 

 

 

 

 

 

 

 

 

 

 

jammed paper gently. See Figure 5.4. Return the paper

 

 

 

 

 

 

 

 

 

 

 

 

 

feed unit to the printer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D

Check the MP tray.

If the paper is stacked in the MP tray, remove the paper

 

 

 

 

 

 

 

 

 

 

 

 

by pulling it out. Open and close the printer's top cover

 

 

 

 

 

 

 

 

 

 

 

 

 

or the paper feed unit.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When the jammed paper has been removed, open and close the printer's top cover or the paper feed unit. Then the printer automatically warms up, goes on-line, and continues printing. Depending on the point at which the jam occurred, the printer may or may not print the jammed page.

If paper jams occur frequently, try using a different type of paper, replace with paper from another ream, turn the stack of paper over, or turn the paper the other way around. Read the information in Appendix B. Also, look for tiny pieces of paper that may have been torn off and overlooked when the jammed paper was removed.

If you cannot solve the problem by changing the paper, there may be a problem with the printer. Call a service person.

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