MSS User Guide | 6: Troubleshooting |
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you may:
Check our online knowledge base at www.lantronix.com/support.com
E-mail us at support@lantronix.com
Call us at:
(800)
(949)
(949)
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday excluding holidays.
Firmware downloads, FAQs, and the most
Technical Support Europe, Middle East, and Africa
Phone: +49 (0) 89
E-mail: eu_techsupp@lantronix.com
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix MSS model number
Lantronix MSS serial number
Software version (use the Show Server command to display)
Network configuration, including the information from a Netstat command
Description of the problem
Debug report (stack dump), if applicable
Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).
