IBM 441, 387, 393, 391 Optical drive problems, The ThinkServer EasyStartup DVD does not start

Symptom		Action
The ThinkServer EasyStartup DVD does not start.	1.	Make sure that the server supports the ThinkServer
		EasyStartup program and has a bootable DVD drive.
	2.	Make sure that you have set the optical drive with
		the ThinkServer EasyStartup DVD as the first startup
		device.
	3.	Verify if the optical drive or the disc has problems.
		See “Optical drive problems” on page 169.
The operating system installation program continuously	Make more space available on the hard disk drive.
loops.
The ThinkServer EasyStartup program cannot start the	1.	Make sure that the operating system media is
operating system media.		supported by the ThinkServer EasyStartup program
		version your are using. For a list of the supported
		operating systems, refer to the user guide and
		compatibility notes for the ThinkServer EasyStartup
		program through the program main interface. See
		“Starting the ThinkServer EasyStartup program” on
		page 70.
	2.	Verify if the optical drive or the disc has problems.
		See “Optical drive problems” on page 169.

Optical drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 167 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 175.

Notes:

1.If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 “Installing, removing, or replacing hardware” on page 83.

2.If an action step is preceded by “(Trained service technician only),” this action step is reserved for a trained service technician and must be performed only by a trained service technician.

Symptom		Action
The optical drive is not recognized.	1.	Make sure that:
		• The signal cable and connector are not damaged
		and the connector pins are not bent.
		• The optical drive is securely connected to the
		correct SATA connector on the system board and
		the SATA connector is enabled in the Setup Utility
		program. See “Using the Setup Utility program”
		on page 55.
		• All cables and jumpers (if any) are installed
		correctly.
		• The correct device driver is installed for the optical
		drive.
	2.	Run any optical drive diagnostic programs if you
		have.
	3.	Reinstall the optical drive and reconnect cables.
	4.	Replace the signal cable for the optical drive.

Chapter 7. Troubleshooting and diagnostics 169