Symptom

 

Action

 

 

 

The ThinkServer EasyStartup DVD does not start.

1.

Make sure that the server supports the ThinkServer

 

 

EasyStartup program and has a bootable DVD drive.

 

2.

Make sure that you have set the optical drive with

 

 

the ThinkServer EasyStartup DVD as the first startup

 

 

device.

 

3.

Verify if the optical drive or the disc has problems.

 

 

See “Optical drive problems” on page 169.

 

 

The operating system installation program continuously

Make more space available on the hard disk drive.

loops.

 

 

 

 

 

The ThinkServer EasyStartup program cannot start the

1.

Make sure that the operating system media is

operating system media.

 

supported by the ThinkServer EasyStartup program

 

 

version your are using. For a list of the supported

 

 

operating systems, refer to the user guide and

 

 

compatibility notes for the ThinkServer EasyStartup

 

 

program through the program main interface. See

 

 

“Starting the ThinkServer EasyStartup program” on

 

 

page 70.

 

2.

Verify if the optical drive or the disc has problems.

 

 

See “Optical drive problems” on page 169.

 

 

 

Optical drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 167 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 175.

Notes:

1.If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 “Installing, removing, or replacing hardware” on page 83.

2.If an action step is preceded by “(Trained service technician only),” this action step is reserved for a trained service technician and must be performed only by a trained service technician.

Symptom

 

Action

 

 

 

The optical drive is not recognized.

1.

Make sure that:

 

 

• The signal cable and connector are not damaged

 

 

and the connector pins are not bent.

 

 

• The optical drive is securely connected to the

 

 

correct SATA connector on the system board and

 

 

the SATA connector is enabled in the Setup Utility

 

 

program. See “Using the Setup Utility program”

 

 

on page 55.

 

 

• All cables and jumpers (if any) are installed

 

 

correctly.

 

 

• The correct device driver is installed for the optical

 

 

drive.

 

2.

Run any optical drive diagnostic programs if you

 

 

have.

 

3.

Reinstall the optical drive and reconnect cables.

 

4.

Replace the signal cable for the optical drive.

 

 

 

Chapter 7. Troubleshooting and diagnostics 169

Page 180 Page 182
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Image 181
Lenovo 441, 387, 393, 391, 389, 388, 390, 392 manual Optical drive problems, Symptom Action
Page 180 Page 182

392, 390, 441, 388, 389 specifications

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