Symptom

 

Action

 

 

 

 

5.

Replace the optical drive.

 

6.

(Trained service technician only) Replace the system

 

 

board.

 

 

A disc is not working correctly.

1. Make sure that the disc is in the optical drive with the

 

 

shiny side facing down.

 

2.

Make sure that the disc surface is clean and not

 

 

scratched.

 

3.

Check the disc or package for regional coding. You

 

 

might need to purchase a disc with coding for the

 

 

region where you are using the product.

 

4.

Restart the disc player program.

 

5.

Restart the server.

 

6.

Run any optical drive diagnostic programs if you

 

 

have.

 

7.

Reinstall the optical drive and reconnect cables.

 

8.

Replace the signal cable for the optical drive.

 

9.

Replace the optical drive.

 

 

 

Hard disk drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 167 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 175.

Notes:

1.If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 “Installing, removing, or replacing hardware” on page 83.

2.If the server model comes with hot-swap hard disk drives, the status LEDs on each hot-swap hard disk drive help you easily identify a problem. See “Hot-swap hard disk drive status LEDs” on page 32.

Symptom

 

Action

 

 

 

A newly installed non-hot-swap hard disk drive is not

1.

Make sure that:

recognized.

 

• The signal cable and connector are not damaged.

 

 

 

 

• The non-hot-swap hard disk drive is securely

 

 

connected to the correct SATA connector on the

 

 

system board and the SATA connector is enabled

 

 

in the Setup Utility program. See “Using the Setup

 

 

Utility program” on page 55.

 

 

• All cables and jumpers (if any) are installed

 

 

correctly.

 

2.

Run any diagnostic programs to test the hard disk

 

 

drive.

 

3.

Reinstall the non-hot-swap hard disk drive and

 

 

reconnect cables.

 

4.

Replace the signal cable for the non-hot-swap hard

 

 

disk drive.

 

 

 

170ThinkServer User Guide

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Lenovo 390, 387, 393, 391, 389, 388, 441, 392 manual Hard disk drive problems

392, 390, 441, 388, 389 specifications

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