IBM 390, 387, 393, 391, 389, 388, 441, 392 manual Hard disk drive problems, ThinkServer User Guide

Symptom		Action
	5.	Replace the optical drive.
	6.	(Trained service technician only) Replace the system
		board.
A disc is not working correctly.	1. Make sure that the disc is in the optical drive with the
		shiny side facing down.
	2.	Make sure that the disc surface is clean and not
		scratched.
	3.	Check the disc or package for regional coding. You
		might need to purchase a disc with coding for the
		region where you are using the product.
	4.	Restart the disc player program.
	5.	Restart the server.
	6.	Run any optical drive diagnostic programs if you
		have.
	7.	Reinstall the optical drive and reconnect cables.
	8.	Replace the signal cable for the optical drive.
	9.	Replace the optical drive.

Hard disk drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 167 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 175.

Notes:

1.If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 “Installing, removing, or replacing hardware” on page 83.

2.If the server model comes with hot-swap hard disk drives, the status LEDs on each hot-swap hard disk drive help you easily identify a problem. See “Hot-swap hard disk drive status LEDs” on page 32.

Symptom		Action
A newly installed non-hot-swap hard disk drive is not	1.	Make sure that:
recognized.		• The signal cable and connector are not damaged.
		• The non-hot-swap hard disk drive is securely
		connected to the correct SATA connector on the
		system board and the SATA connector is enabled
		in the Setup Utility program. See “Using the Setup
		Utility program” on page 55.
		• All cables and jumpers (if any) are installed
		correctly.
	2.	Run any diagnostic programs to test the hard disk
		drive.
	3.	Reinstall the non-hot-swap hard disk drive and
		reconnect cables.
	4.	Replace the signal cable for the non-hot-swap hard
		disk drive.

170ThinkServer User Guide