Manuals / IBM / Computer Equipment / Laptop

IBM 388, 387, 393 Troubleshooting and diagnostics, Getting information, help and service, Index

Models: 392 390 441 388 389 391 393 387

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Replacing the hot-swap hard disk drive
backplane	133
Replacing the non-hot-swap power supply
assembly	137
Replacing a hot-swap redundant power
supply module	140
Replacing the power distribution board and
cage assembly	143
Replacing the front panel board assembly . .	147
Replacing the front system fan	149
Replacing the rear system fan	152
Replacing the heat sink and fan assembly . .	154
Replacing the microprocessor	157
Replacing the system board battery . . . .	161
Completing the parts replacement	162
Reinstalling the server cover and reconnecting
cables	162
Updating the server configuration	164

Chapter 7. Troubleshooting and diagnostics . . . . . . . . . . . . . 167

Troubleshooting procedure . . . . . . . . . . 167 Viewing the status and diagnostic LEDs. . . . . 167 Using the diagnostic program . . . . . . . . . 168 Viewing the system event log . . . . . . . . . 168 Basic troubleshooting tables . . . . . . . . . 168

ThinkServer EasyStartup program

problems . . . . . . . . . . . . . . . 168 Optical drive problems. . . . . . . . . . 169 Hard disk drive problems . . . . . . . . . 170 Memory module problems . . . . . . . . 172 Keyboard, mouse, or USB device problems . . 172

Chapter 8. Getting information, help,

and service . . . . . . . . . . . . . 175

Information resources	175
Using the documentation	175
ThinkServer Web site
(http://www.lenovo.com/thinkserver) . . . .	175
Lenovo Support Web site	175
Help and service	176
Before you call	176
Calling for service	176
Using other services	177
Purchasing additional services	177

Appendix A. Notices	.	179
Trademarks	. .	180
Important notes	. .	180
Polyvinyl Chloride (PVC) cable and cord notice	. .	180
Recycling information	. .	180
Battery return program	. .	181
Requirement for batteries containing
perchlorate	. .	182
Particulate contamination	. .	182
Important information for the European Directive
2002/96/EC	. .	183
Restriction of Hazardous Substances Directive
(RoHS)	. .	186
China RoHS	. .	187
Turkish statement of compliance . . . .	. .	187
German Ordinance for Work gloss statement.	. .	188
Electronic emission notices	. .	188
Federal Communications Commission (FCC)
Statement	. .	188
Index	.	191

iiThinkServer User Guide

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Lenovo 388, 387, 393, 391 Troubleshooting and diagnostics, Getting information, help and service, Appendix A. Notices, Index

Contents

ThinkServer User Guide Machine Types 0387, 0388, 0389, 0390, 0391, 0392, 0393, andThe Read Me First that comes with your product Contents Chapter 7. Troubleshooting and diagnostics Chapter 8. Getting information, help and serviceReinstalling the server cover and reconnecting Appendix A. NoticesSafety information 제품을 사용하기 전에 제품과 함께 제공되는 문서 DVD의 다국어 안전 지침을 주의 깊게 읽어보십시오使用本產品之前，請務必閱讀並瞭解產品隨附的文件 DVD 上的多國語言版本安全資訊。在使用本产品之前，请务必先阅读和了解产品附带的文档 DVD 中的多语言安全说明。iv ThinkServer User Guide Danger of explosion if battery is incorrectly replaced Dispose of the battery as required by local ordinances or regulationsStatement DANGER Statement DANGERUse safe practices when lifting Statement StatementDANGER StatementStatement StatementStatement StatementStatement The following label indicates a hot surface nearby Statement DANGERStatement StatementTorque the wiring-terminal screws to 12 inch-pounds 1.4 newton-meters StatementTo reduce the risk of electric shock or energy hazards StatementStatement x ThinkServer User GuideChapter 1. General information IntroductionServer documentation Printed documentsRead Me First Important NoticesSafety Information Warranty and Support InformationDocument for trained service personnel only Hardware Maintenance Manual4 ThinkServer User Guide Chapter 2. Server setup road map 6 ThinkServer User Guide Chapter 3. Product overview FeaturesServer package Power supply MicroprocessorMemory FansInput/Output I/O features Internal drivesExpansion slots Video subsystemSecurity features Reliability, availability, and serviceabilityBasic system management features Advanced system management features Software SpecificationsThinkServer EasyStartup ThinkServer EasyUpdate Firmware Updater BIOS and BMC firmware update utilityRAID configuration utilities PC-Doctor for DOSFigure 2. Machine type, model, and serial number labels 14 ThinkServer User GuideFront panel Front view of the serverOptical drive bay Optical drive bay 4 Optical drive eject/close button5 Optical drive status LED Front doorFront panel Power switch with power status LEDDIT module Front USB connectorFront USB connector Hard disk drive status LEDError LEDs Rear view of the server4 Ambient temperature over limit LED Figure 6. Rear view of the server with a non-hot-swap power supply Power cord connectorEthernet connector 1 RJ-45 VGA DB-15 connectorPower cord connectors VGA DB-15 connectorUSB connectors Serial portEthernet connectors Server locksFront door key Padlock Figure 8. PadlockIntegrated cable lock Figure 9. Integrated cable lockFront door lock Server componentsFigure 10. Front door lock For more information about disk drive bay Page Page 30 ThinkServer User Guide Page Hot-swap hard disk drive status LEDs Figure 15. 3.5-inch hot-swap hard disk drive status LEDsRAID card Figure 16. 2.5-inch hot-swap hard disk drive status LEDsHot-swap hard disk drive backplane RAID 5 key connectorExternal connector PortBackplane for 3.5-inch hot-swap hard disk drives Mini-SAS signal cable connector 8-pin power connector36 ThinkServer User Guide Backplane for 2.5-inch hot-swap hard disk drives 8-pin power connectorConnecting cables Mini-SAS signal cable connectorMini-SAS signal cable connector 38 ThinkServer User GuidePage 40 ThinkServer User Guide SATA signal cable label System board SATA connectorSystem board components 42 ThinkServer User GuideFigure 27. System board components PMBus connector TPM connectorMain power connector 5-pin system fan 2 connectoriKVM key connector Internal USB 2.0 Type A connectorInternal dual-port USB 2.0 connector Internal dual-port USB 2.0 connectorSystem board jumpers Microprocessor fan connectorSystem fan 3 connector Microprocessor power connectorFigure 28. Default jumper setting Clear CMOS /Recovery jumper BMC setting jumper BIOS recovery jumperClear password jumper Manufacturing jumperSystem board LEDs System board hardware fault LEDPOST code diagnostic LEDs BMC status LED52 ThinkServer User Guide Turning on the server Chapter 4. Turning on and turning off the serverTurning off the server 54 ThinkServer User Guide Chapter 5. Configuring the server Using the Setup Utility programStarting the Setup Utility program Viewing information in the Setup Utility programSetup Utility program interface Main menuAdvanced menu 58 ThinkServer User Guide Menu item Security menu 60 ThinkServer User GuideServer Management menu Boot Options menu Boot Options menu itemsServer Management menu items 1. UEFI Device 2. Hard Disk Drive 3. Optical Disk DriveMenu item Setting the system date and time Boot Manager menuExit menu 2. On the Main menu, select System Date or System TimeUsing passwords Setup Utility program password typePassword considerations Setting, changing, or deleting a passwordSelecting a startup device Configuring the TPM function66 ThinkServer User Guide Updating or recovering the BIOS Exiting the Setup Utility programDownloading the BIOS update utility program Recovering from a BIOS update failure Updating flashing the BIOS2. Click Download & Drivers ThinkServer Using the ThinkServer EasyStartup program 2. Click Download & Drivers ThinkServerFeatures of the ThinkServer EasyStartup program Starting the ThinkServer EasyStartup programConfiguring RAID Configure RAIDInstall operating system HomeAbout RAID RAID for your server Configuring RAID using the ThinkServer EasyStartup program 74 ThinkServer User GuideConfiguring the onboard SATA software RAID Starting the LSI Software RAID Configuration Utility programLSI Software RAID Configuration Utility program interface 2. On the Advanced menu, select SATA Configuration SATA ModeConfigure InitializeObjects RebuildInitializing a virtual drive Creating, adding, or deleting a RAID arrayChapter 5. Configuring the server Rebuilding a physical drive Setting a hot-spare drive78 ThinkServer User Guide Running a consistency check Chapter 5. Configuring the serverConfiguring the advanced SATA or SAS hardware RAID Installing and using the MegaRAID Storage Manager programConfiguring the Ethernet controllers Using the Firmware Updater programUpdating the firmware 2. Click Download & Drivers ThinkServer82 ThinkServer User Guide Precautions Chapter 6. Installing, removing, or replacing hardwareGuidelines Handling static-sensitive devices System reliability guidelinesRemoving the server cover Working inside the server with the power onChapter 6. Installing, removing, or replacing hardware Figure 32. Sliding the server cover to the rear 86 ThinkServer User GuideRemoving and reinstalling the front bezel Figure 33. Removing the server coverFigure 34. Removing the front bezel 88 ThinkServer User GuideInstalling, removing, or replacing hardware Installing or removing a memory moduleMemory module installation rules UDIMMDIMMA1 DIMMA2Installing a memory module Figure 37. Opening the retaining clips of the memory slotsRemoving a memory module What to do nextInstalling a PCI card Installing or removing a PCI cardWhat to do next Figure 40. Removing a PCI card slot bracket 94 ThinkServer User GuideFigure 41. Installing a PCI card Removing a PCI cardWhat to do next Installing the Ethernet card Installing or removing the Ethernet cardWhat to do next What to do next Removing the Ethernet card4. Expand the Network adapters Installing the RAID card Installing or removing the RAID cardWhat to do next Removing the RAID card What to do nextInstalling the RAID 5 key on the RAID card Installing or removing the ThinkServer 9240-8i RAID 5 Upgrade KeyWhat to do next Figure 43. Installing the RAID 5 key on the RAID card Removing the RAID 5 key from the RAID cardWhat to do next Installing the system board RAID 5 key Installing or removing the ThinkServer SATA Software RAID 5 KeyWhat to do next Figure 45. Installing the system board RAID 5 key What to do nextRemoving the system board RAID 5 key 104 ThinkServer User GuideWhat to do next Installing or removing the ThinkServer iKVM Remote Management ModuleFigure 46. Removing the system board RAID 5 key Installing the iKVM key 106 ThinkServer User GuideFigure 47. Installing the iKVM key Removing the iKVM keyWhat to do next Figure 48. Removing the iKVM key What to do next108 ThinkServer User Guide Installing or removing the TPM module Installing the TPM moduleFigure 49. Installing the TPM module Removing the TPM moduleWhat to do next What to do next Installing or removing the DIT moduleFigure 50. Removing the TPM module Installing the DIT module Figure 51. Installing the DIT moduleWhat to do next Removing the DIT moduleFigure 52. Cable routing Figure 53. Removing the DIT module What to do next114 ThinkServer User Guide Installing or replacing an optical drive Power connectorConnector on the system board DANGERFigure 54. Removing the EMI shield for the upper optical drive bay 116 ThinkServer User GuideFigure 55. Removing the optical drive 7. Connect the appropriate power cable Installing or replacing a hot-swap hard disk drive What to do nextTo install or replace a hot-swap hard disk drive, do the following 3. Press the release button to open the handle of the hot-swap hard disk drive or the dummy trayNote Do not touch the circuit board on the hard disk drive Figure 61. Installing the hot-swap hard disk drive Removing or installing a non-hot-swap hard disk driveWhat to do next Removing a non-hot-swap hard disk drive 124 ThinkServer User Guideto pivot the Figure 62. Opening the front door of the server4. Remove the server cover. See “Removing the server cover” on page Figure 64. Sliding the non-hot-swap hard disk drive out of the bay Figure 65. Installing the EMI-protective panel Installing a non-hot-swap hard disk driveWhat to do next Figure 66. Opening the front door of the server Figure 67. Removing the EMI-protective panel 130 ThinkServer User GuideNote Do not touch the circuit board 10. Connect the appropriate power cable hard disk drive Figure 70. Installing the EMI-protective panel Replacing the hot-swap hard disk drive backplaneWhat to do next Figure 71. Removing the hard disk drive cage 134 ThinkServer User GuideNote Carefully handle the backplane by its edges 14. Refer to your note and reconnect the cables to the backplane What to do next Replacing the non-hot-swap power supply assemblyHazardous moving parts. Keep fingers and other body parts away Figure 77. Releasing the non-hot-swap power supply assembly 138 ThinkServer User GuideFigure 78. Removing the non-hot-swap power supply assembly Figure 79. Installing the non-hot-swap power supply assembly Replacing a hot-swap redundant power supply moduleWhat to do next Hazardous moving parts. Keep fingers and other body parts away Figure 80. Removing a hot-swap redundant power supply module 142 ThinkServer User GuideFigure 81. Installing a hot-swap redundant power supply module Replacing the power distribution board and cage assemblyHazardous moving parts. Keep fingers and other body parts away 144 ThinkServer User Guide Figure 82. Removing the power distribution board and cage assembly What to do next Figure 83. Installing the power distribution board and cage assembly146 ThinkServer User Guide Replacing the front panel board assembly Figure 84. Removing the front panel board assembly 148 ThinkServer User GuideFigure 85. Installing the front panel board assembly Replacing the front system fanWhat to do next Hazardous moving parts. Keep fingers and other body parts away 150 ThinkServer User GuideFigure 87. Installing the front system fan Figure 86. Removing the front system fanReplacing the rear system fan What to do nextHazardous moving parts. Keep fingers and other body parts away 152 ThinkServer User GuideFigure 88. Removing the rear system fan Figure 89. Installing the rear system fan Replacing the heat sink and fan assemblyWhat to do next Hazardous moving parts. Keep fingers and other body parts away a. Partially remove screw completely remove it Replacing the microprocessor What to do nextFigure 92. Lifting the handle to open the microprocessor retainer 158 ThinkServer User GuideFigure 94. Do not touch the pins Figure 93. Removing the microprocessorFigure 95. Installing the microprocessor What to do nextFigure 96. Securing the microprocessor in the socket 160 ThinkServer User GuideReplacing the system board battery DANGER Danger of explosion if battery is incorrectly replacedDispose of the battery as required by local ordinances or regulations Do not Throw or immerse into water Heat to more than 100C 212FCompleting the parts replacement Reinstalling the server cover and reconnecting cablesFigure 97. Removing the system board battery Figure 98. Installing the system board batteryChapter 6. Installing, removing, or replacing hardware Figure 99. Closing the server coverUpdating the server configuration To update your system firmware, see “Updating the firmware” on page Chapter 6. Installing, removing, or replacing hardware166 ThinkServer User Guide Troubleshooting procedure Chapter 7. Troubleshooting and diagnosticsViewing the status and diagnostic LEDs Using the diagnostic program Basic troubleshooting tablesThinkServer EasyStartup program problems Viewing the system event logOptical drive problems The ThinkServer EasyStartup DVD does not startHard disk drive problems 170 ThinkServer User GuideSymptom ActionKeyboard, mouse, or USB device problems Memory module problems172 ThinkServer User Guide Symptom Action174 ThinkServer User Guide Chapter 8. Getting information, help, and service Using the documentationInformation resources Lenovo Support Web siteHelp and service Calling for serviceBefore you call WarrantyUsing other services Purchasing additional services178 ThinkServer User Guide Lenovo United States, Inc 1009 Think Place - Building One Appendix A. NoticesMorrisville, NC U.S.A Attention Lenovo Director of Licensing Trademarks Important notesPolyvinyl Chloride PVC cable and cord notice Recycling informationBattery return program Particulate contamination Requirement for batteries containing perchlorateFor the European Union Contaminant Important information for the European Directive 2002/96/ECLimits 184 ThinkServer User Guide Appendix A. Notices Restriction of Hazardous Substances Directive RoHS 186 ThinkServer User GuideChina RoHS Turkish statement of compliance German Ordinance for Work gloss statement Electronic emission noticesFederal Communications Commission FCC Statement United Kingdom telecommunications safety requirementGerman Class A compliance statement Deutschsprachiger EU Hinweis DeutschlandLenovo product service information for Taiwan Australia and New Zealand Class A statementKorea Class A compliance statement Japan VCCI Class A compliance statementIndex server cover Page startup device ThinkServer Web addressvideo subsystem features viewing information Setup Utility program 55 virtual drive initializingworking inside the server with the power on guidelines Web site compatible options196 ThinkServer User Guide