Problems when copying, scanning, or faxing | Lexmark 4800 Series

Problems when copying, scanning, or faxing

Close other software

Close all programs not being used.

Change the scanning resolution to a lower value

1Load an original document facedown on the scanner glass.

2From the desktop, double-click the Productivity Studio icon.

3From the left pane of the Welcome screen, click Scan.

4Click Custom Settings.

5Select a lower scan resolution.

6Click Start.

Is the original document loaded correctly on the scanner glass?

•Make sure the original document is placed in the upper left corner of the scanner glass.

•Place the item you want to copy facedown on the scanner glass.

•Make sure the upper left corner of the front of the item lines up with the arrows in the corner of the scanner glass.

Wrong printer is attached

The printer attached to the computer is not the correct printer. See the setup documentation for help attaching the printer.

Updating the printer software

The printer software needs to be updated to run properly.

1Start Windows.

2When the desktop appears, insert the software CD for Windows. The installation screen appears.

3Click Install.

4When the Existing Printer Driver Found dialog box appears, select Update the existing driver software.

Bidirectional communication is not established

The printer and computer may not be able to exchange data.

These are possible solutions. Try one or more of the following:

Check the USB connection

1Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked

by the USB symbol. Plug the long, flat end of the USB cable into this port.

2Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.

3Check that the USB cable is not damaged and that the light is on.

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Lexmark 4800 Series Problems when copying, scanning, or faxing, Wrong printer is attached, Updating the printer software

Contents

June Series Safety information Contents Printing Loading paper and original documents Working with photos Changing printer settings Scanning Copying Troubleshooting FaxingMaintaining the printer Print troubleshooting 117 Jams and misfeeds troubleshooting 136 Index Networking glossary Description Where to findIntroduction Finding information about the printer Series Description Where to findSelect Lexmark Solution Center Click Programs or All Programs Œ Lexmark Description Where to find US Where to find rest of world Wireless network compatibility Checking the box contents Setting up the printer Use Understanding the parts of the printer Use Standalone setup Page Page Page Page Understanding the printer software MethodClick Details Click From here You can Click Setup and diagnose printer Using the control panel Mode Main Menu Area MessageUnderstanding the control panel Navigating the control panel menus Copy Photo Print Files Scan Setup Maintenance Understanding and using default settings Saving settings Installing the printer software What do the Wi-Fi indicator lights mean?Turning printing voice notification on or off Security Information Networking overview Common home network configurationsNetworking General networking Internet Finding the MAC address What information do I need and where do I find it? Sharing a printer in a Windows environment Printing a network setup Wireless networking Finding a printer/print server located on remote subnetsFinding IP addresses Assigning an IP address Configure IP addressFinding the signal strength Installing the printer on a network Refresh Configure network printersConfigure Add printers Ad hoc Types of wireless networksTips for using network adapters Infrastructure For Windows XP users Advanced wireless setupCreating an ad hoc wireless network using Windows For Windows Vista users Follow the instructions on the computer screen Loading envelopes Using the automatic paper type sensorLoading paper and original documents Loading paper Loading labels Loading banner paper Loading transparenciesLoading iron-on transfers Loading custom-size paper Using the Paper Handling submenu Loading original documents on the scanner glassUse this Printing a Web PrintingPrinting basic documents Printing a document Printing photos or images from a Web Printing multiple copies of a documentClick Print Now Collated Not collated Collating copiesPrinting the last page first reverse page order Printing multiple pages on one sheet N-Up From here Pausing print jobsCanceling print jobs Understanding the Print Files Options menu Printing document files from a memory card or flash drive Printing documents from a removable storage device Printing specialty documents Choosing compatible specialty paper typesPrinting envelopes Printing a document as a poster Printing an image as a posterClick File Œ Add Photo from Scanner Click Options Œ Layout Options Printing a bookletAssembling a booklet Printing on custom-size paper Printing iron-on transfers Printing transparenciesPrinting a banner Select Printing on both sides of the paperUnderstanding the two-sided printing duplexing function Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexing manually Changing printer settingsSaving and deleting print settings Click Properties, Preferences, Options or Setup Click Printing Preferences Using the Change Printer Default Settings submenuResetting printer software to factory default settings Windows 2000, Windows XP, or Windows Vista users Resetting the printer to factory default settings Retrieving and managing photos Using recommended paperUnderstanding the Photo Card Mode menu Working with photos Printing photos from a PictBridge-enabled digital camera Inserting a memory card Inserting a flash drive Slot Memory card Understanding the PictBridge Default Print Settings menu Click Select photos to save Click Deselect All Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Transferring photos from a memory card to a flash drive Click Temporary FilesClick Searched Folders Changing the Productivity Studio library preferences Changing the Productivity Studio transfer settingsEditing photos using the control panel Editing photos Rotating a photo Changing the Resolution / Size of a photo Applying One-Click Auto Fixes to a photo Reducing the red-eye effect in a photoBlurring/Sharpening a photo Despeckling a photo Enhancing a photoChanging the Hue / Saturation of a photo Changing the Gamma Value of a photo or image Changing the Brightness / Contrast settings of a photo Changing the Exposure setting of a photoApplying a color effect to a photo Click Work with Documents and Photos Printing photosViewing / Printing photos from the Productivity Studio Click Transfer Photos Click Select photos to print Click Photo Packages Paper sizes supported DimensionsPrinting Photo Packages Creating Photo Greeting Cards Printing a photo or selected photos Viewing a slideshow of photos on the control panel display Printing all photos from a memory device Creating and viewing a slideshow Printing photos from a digital camera using DpofPage Copying photos CopyingMaking a copy Making a color or black-and-white copy Enlarging or reducing an image Copying a photo using the computer Adjusting the brightness of a copy Adjusting copy quality Collating copies using the control panel Copying on both sides of the paper duplexing Repeating an image on one Copying multiple pages on one sheet N-Up Changing the default copy settings Understanding the Copy Mode menu Scanning a document using the computer ScanningScanning a document Scanning text for editing Scanning images for editingScanning a photo to Work with Documents and Photos Making a color or black-and-white scan Scanning multiple photos at one time using the computer Select Photo, Several Photos, or Document Canceling a scan jobCustomizing scan settings using the computer Click Custom Settings Setting Options Understanding the Scan Mode menu Saving a scanned image on the computer Changing the Productivity Studio scan settings Changing the default scan settingsClick Scan Settings Adding a new scanned image to an e-mail message Adding a file to an e-mail message Scanning documents or images for e-mailing Changing the Productivity Studio e-mail screen preferencesClick E-mail Screen Sending a fax using the software FaxingReceiving a fax automatically Maintaining the printer Installing print cartridgesPage Click Report a non-Lexmark print cartridge Using genuine Lexmark print cartridgesRemoving a used print cartridge Refilling print cartridges Cleaning the print cartridge nozzles Aligning print cartridgesWiping the print cartridge nozzles and contacts Preserving the print cartridges Ordering print cartridges Cleaning the scanner glassCleaning the exterior of the printer Ordering supplies Paper size 100Part Number Paper Incorrect language appears on the display TroubleshootingSetup Troubleshooting Power button is not lit Software does not install Does not print Check cartridges Check printer default and pause settingsRemove and reinstall the software Understanding Warning levels 105 Removing and reinstalling the softwareClick SettingsŒ Control PanelŒ System Enabling the USB port Wireless troubleshooting Solving printer communication problemsCheck your security keys Wireless network printer does not print Wi-Fi indicator is not lit 109 Move your computer and/or printerCheck security keys Check MAC address Check network name Wi-Fi indicator light is orangeRun the wireless setup again Configure the optional internal wireless print server 111 Wireless printer is no longer working Ping the wireless access point Ping the printer112 113 Printer cannot connect to the wireless network 114 Check your advanced security settingsCheck the installation cable Check your security keys Ping the access point Checking your network name Windows users only115 116 Run the Wireless Setup Utility Windows users onlyChanging wireless settings after installation Ping the printer 117 Print troubleshootingCheck printer ports Windows users only Make sure photo size and paper size are set correctly 118 Improving print qualityCheck paper Select a higher print quality Poor text and graphic quality Poor quality at the edges Print speed is slow Partial document or photo printsPhoto smudges or scratches Blank or incorrect page prints Checking the print cartridgesInk levels seem incorrect Ink levels seem to go down too quickly Characters on printout are missing or unexpected Glossy photo paper or transparencies stick together Prints with different fontsPrint is too dark or smudged Transparencies or photos contain white lines Printouts have alternating bands of light and dark print White lines appear in graphics or solid black areas Vertical straight lines are not smooth Settings are not saved Checking the printer statusChecking printer readiness Have you applied the fonts correctly in the program? Checking the Spool Settings for banner printingResolving font problems Do the print cartridges have ink? Printer is busy printing another job Ready or Busy Printing is listed as the statusPrinting a test Try printing a test page again Make sure the printer is receiving powerTest page does not print External print server is not working Printer is plugged in but does not print Duplex unit does not operate correctlyRemoving an external print server Cable is not connected, is loose, or is damaged Cannot print documents from a memory card or flash drive Printer is trying to print to File Cannot print from digital camera using PictBridge 134 Printer is not able to communicate with the computerTry to locate the printer from the remote computer Restart the host computer and the remote computer Bidirectional communication is not established Problems when copying, scanning, or faxingWrong printer is attached Updating the printer software Experiencing poor quality or incorrect output Jams and misfeeds troubleshootingChecking the port setting How to clear and avoid paper jams Paper jam in the printer Paper jam in the paper supportPaper or specialty media misfeeds Banner paper jams Printer does not feed paper, envelopes, or specialty media Are you loading the paper correctly? Are you using paper designed for an inkjet printer?Paper continues to jam Paper jam in the duplex unit Memory card troubleshooting Nothing happens when memory card is insertedMemory card cannot be inserted Make sure the USB cable is connected Select the printer on your wireless networkCheck to see if the memory card is damaged Check to see if the memory card contains photos Copy troubleshooting Copier does not respondScanner unit does not close Poor copy quality Scanner does not respond Scan troubleshootingCopied item does not match the original item Partial document or photo copies Restart computer Scan was not successfulScanning takes too long or freezes the computer Check USB cable connection Cannot scan to a computer over a network Adjust the quality of the scanPoor scanned image quality Partial document or photo scans 147 Error messages on the printer displayRemove tape from print cartridge Use new paper Cover Open Remove any obstructions148 149 Left Cartridge Error / Right Cartridge Error Select the After Dial setting Reduce memory use150 Paper Out Paper Size/Type errorPaper Mismatch Paper Jam Cause Solution Printer Carrier Stall152 Error messages on the computer screen Clearing error messages153 154 Is the printer receiving power? Print File Error Multiple All-In-Ones found155 Product information Edition notice156 157 Exposure to radio frequency radiation 158 Avis de conformité aux normes de l’industrie du Canada 159 160 Noise emission levels 161 Power consumption 162 Limited warranty 163 Limitation of liability 164 165 166 Networking glossary 167 UAA Universally Administered Address 168 Index 169 170 171 172 173 174 175 176