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Lexmark 6600 Series, 5600 Series manual Does not print, 123

Models: 6600 Series 5600 Series

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RECONNECT THE POWER SUPPLY

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS

1Close all open programs.

2Disable any security programs.

3Do one of the following:

•In Windows Vista, click .

•In Windows XP and earlier, click Start.

4Click Computer or My Computer.

5Double-click the CD or DVD drive icon.

6If necessary, double-click setup.exe.

7Follow the instructions on the computer screen to install the software.

8When the installation is completed, enable the security software again.

Page does not print

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

If an error message appears, then resolve the error before trying to print again.

CHECK POWER

If the light is not on, then make sure that the power cord is properly connected to the printer and plugged into a known working electrical outlet that other electrical devices have been using.

REMOVE AND THEN RELOAD PAPER

CHECK INK

Check the ink levels, and then install new print cartridges if necessary.

Troubleshooting

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Lexmark 6600 Series, 5600 Series manual Does not print, 123

Contents

2008 Series Users GuidePage Contents Loading paper Copying Scanning111 Faxing 103121 Troubleshooting168 153Safety info rm ation Intro du ction Finding information about the printerPublications Customer support Mail supportClick Technical Support Where to find USA Limited WarrantySetting up the printe r Granting access to the software during installationSetting up the printer as a copier only or fax only Page Page Page Page Page Page Use Understanding the parts of the printerOrange Automatic Document Feeder ADF trayLine Using the printer control panel Using the printer control panel buttons and menusRedial/Pause Dialtone Keypad SetupPress Using the printer menus Setup menu Menus ListPhoto menu Changing temporary settings into new default settings Saving settingsTemporary settings To change the temporary settings into new default settingsTo disable the settings timeout feature Using Windows Using the printer softwareInstalling printer software Changing the Power Saver timeoutClick Œ Control Panel Installing the optional XPS driver Windows Vista users onlyUsing the World Wide Web Click Œ ComputerUsing the Windows printer software Using the Macintosh printer software Windows Vista Switching from a desktop computer to a laptop computerCountry/region United Kingdom Italy Ireland Sweden Finland Using an RJ11 adapterGetting the printer ready to fax Windows XP and earlierPage Australia Spain South Africa Turkey Country/region Saudi Arabia Israel United Arab EmiratesEgypt Poland Bulgaria Czech Republic Russia BelgiumCountry/region Choosing a fax connectionEquipment Connecting to an answering machineConnecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a computer with a modem Connecting to a telephone Using a digital phone service Installing the printer on a wireless network Wireless network compatibilityWindows Vista Installing the printer on other computersUsing Windows Using MacintoshInterpreting the colors of the Wi-Fi indicator light Special wireless installation instructionsBefore you begin Assigning a static IP address Changing wireless settings after installationAdding the printer to your wireless network Click Tools Œ Lexmark Wireless Setup UtilityIf the printer is currently set up for wireless Switching between USB and wireless connections Windows onlyUsing the printer wirelessly Using the printer locally USBMac OS X version 10.4 or earlier Mac OS X versionAdvanced wireless setup Creating an ad hoc wireless networkClick Control Panel Click Network and Internet Windows XP For Macintosh users Adding a printer to an existing ad hoc wireless networkSelect View Available Wireless Networks WindowsWhat is an SSID? Frequently asked questionsUsing WPS Wi-Fi Protected Setup Where do I find my WEP key or WPA passphrase?No Security Where do I find my SSID?What is a network? What types of wireless network security are available?Wired network example How are home networks configured?Scenario 2 Wireless network with Internet access Wireless network examplesScenario 3 Wireless network with no Internet access Why do I need an installation cable?How are infrastructure and ad hoc networks different? How do I attach the installation cable?Requirements for all devices Finding the signal strengthRemove Sources of Interference How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal AbsorptionHow do I find the MAC address? What is a MAC address?How do I locate IP addresses? What is an IP address?What is TCP/IP? How to locate a computer IP address using WindowsHow are IP addresses assigned? What is a key index?How to locate a computer IP address using Macintosh How to locate a printer IP addressPage Plain paper Load in g pape rLoading paper Loading various paper typesHeavyweight matte paper, photo paper, glossy paper EnvelopesLabels Transparencies Iron-on transfersGreeting cards, index cards, photo cards, postcards Banner paper Custom-size paperLoading original documents on the scanner glass Close the top cover to avoid dark edges on the scanned image Page Automatic Document Feeder ADF paper capacity Using the automatic paper type sensorPrinting a document Click Properties, Preferences, Options, or SetupPrin ting Printing basic documentsPrinting multiple copies of a document Collating printed copiesCollated Printing the last page first reverse page order Printing multiple pages on one sheet N-UpFor Mac OS X versions 10.5 Printing documents from a memory card or flash drive USB connection Wireless connection selected models onlyPrinting specialty documents Choosing compatible specialty paper typesPrinting labels Printing envelopesTips on loading label sheets Printing on custom-size paperPausing print jobs Using the printer folder in WindowsManaging print jobs Using the taskbar in Windows Resuming print jobsClick Control Panel Using the printer control panel Canceling print jobsUsing Mac OS X version Using Mac OS X version 10.4 and earlierUsing the taskbar in Windows Connecting photo storage devices Working with p ho tosInserting a memory card Inserting a flash drive Printing photos Printing photos using the printer control panelSelect Lexmark Productivity Studio Printing photos from the computer using the printer softwareIf you are using Windows If you are using MacintoshClick Lexmark Productivity Studio Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital cameraPress to print the photos Working with photos Printing photos from a digital camera using Dpof Scanning original documents Scan ningUsing Windows Scanning photos for editing Scanning color or black-and-white original documentsScanning to a computer over a network Canceling scan jobsUsing Windows Enlarging or reducing images Cop yingMaking copies Copying photosMaking a copy lighter or darker Adjusting copy qualityPress until Lighter/Darker appears Copying multiple pages on one sheet N-Up Repeating an image on one102 Canceling a copy jobSending a fax while listening to a call On Hook Dial Sending a fax using the printer control panelFaxing Sending a fax104 Sending a broadcast fax at a scheduled timeReceiving a fax with an answering machine Receiving a faxReceiving a fax automatically Receiving a fax manually106 Customizing dial settingsSetting up the Address Book Forwarding faxes107 Setting up a dialing prefixSetting up Caller ID Setting the distinctive ringManaging faxes Setting a fax manual answer codeSetting up to fax while behind a PBX Setting up a fax footer109 Printing the Fax Settings ListPrinting fax activity reports Blocking junk faxes110 Blocking unwanted changes to fax settings111 Installing print cartridgesMain taining th e prin t er Maintaining print cartridges112 Removing a used print cartridgeClick Report a non-Lexmark print cartridge Using genuine Lexmark print cartridgesRefilling print cartridges 113Cleaning the print cartridge nozzles Aligning print cartridges114 115 Checking ink levelsSelect Lexmark Service Center Wiping the print cartridge nozzles and contacts116 117 Cleaning the scanner glassCleaning the exterior of the printer Preserving the print cartridgesOrdering supplies Ordering print cartridges118 Ordering paper and other supplies Resetting to factory settingsResetting all settings Resetting menu settings120 Incorrect language appears on the display Using the printer troubleshooting software Windows onlySetup troubleshooting Troublesho otingPower button is not lit Software did not install122 123 Does not printCheck Cartridges Using WindowsCheck Printer Default and Pause Settings 124For Mac OS X version Using MacintoshDisconnect and Reconnect Power Supply 125Solving printer power problems Removing and reinstalling the software126 Click Control Panel Œ Performance and Maintenance Œ System Enabling the USB port in Windows127 128 Wireless troubleshootingWireless troubleshooting checklist Click Settings Œ Control Panel Œ SystemPrinting a network setup Check the USB cable129 130 Why isnt my printer in this list?Cannot print over wireless network Move Your Access Point to Minimize Interference131 Using Macintosh with an AirPort base station 132Mac OS X version 133 Mac OS X version 10.4 and earlierCheck Your WEP KEY or WPA Passphrase 134 Wi-Fi indicator light is not litCheck Your Advanced Security Settings Cannot print and there is a firewall on the computer135 Allow the Wireless Installation to CompleteEnable the Printer Select the Wireless Printer136 Select the Wireless PortIf you are using WEP security If you are using WPA security137 Ping the Access Point to Make Sure the Network is Working 138Check MAC Address RUN the Wireless Setup Again 139Click Control Panel Click Network Connection Make Sure the Wireless Access Point is on Move Your Wireless Access Point to Minimize Interference140 141 Check the MAC AddressDouble-clickNetwork Utility Wi-Fi indicator light is still orange 142Check Network Name 143 Wireless print server not installedCheck Cable Connections Fax troubleshootingCannot send or receive a fax 144145 146 Can send but not receive faxes147 Can receive but not send faxesPrinter receives a blank fax Received fax has poor print quality148 149 Fax ErrorFax Mode Unsupported Caller ID information is not displayed150 Remote Fax ErrorChange Redial Settings Phone Line BusyPhone Line Error No Answer151 152 Failed to ConnectProduct information Edition notice153 Trademarks 154Lexmark International, Inc. All rights reserved Industry Canada notice Exposure to radio frequency radiationIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada156 European Community EC directives conformity157 158 Noise emission levels159 160 161 South Africa telecommunications noticeVerwendung dieses Produkts in der Schweiz Using this product in SwitzerlandTemperature information Utilisation de ce produit en Suisse163 Power consumption164 Lexmark License Agreements165 166 167 168 IndexEthernet 169PBX 170Dpof 171172 Troubleshooting, fax Caller ID not displayed173