Troublesho oting, Setup troubleshooting, 121 | Lexmark 6600 Series

Troubleshooting

Using the printer troubleshooting software (Windows only)

The Lexmark Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Lexmark Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, click the For

additional assistance, use the Lexmark Service Center link.

Method 2

1Do one of the following:

•In Windows Vista, click .

•In Windows XP and earlier, click Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select Lexmark Service Center.

Setup troubleshooting

Incorrect language appears on the display

These are possible solutions. Try one of the following:

CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP

During initial setup, and every time you reset the printer to factory default settings, you will be asked to select a language.

To select a language, press the arrow buttons until the language that you want appears on the display, and then press .

SELECT A DIFFERENT LANGUAGE AFTER INITIAL SETUP

In case the wrong language was set during initial setup, you can still change the language settings of the printer.

1From the printer control panel, press .

2Press the right arrow button, and then press .

3Press again.

4Press the arrow buttons until the language that you want appears on the display, and then press .

5If you are sure, press the right arrow button, and then press to change the language.

Troubleshooting

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Lexmark 6600 Series Troublesho oting, Using the printer troubleshooting software Windows only, Setup troubleshooting, 121

Contents

2008 Series Users GuidePage Contents Loading paper Copying Scanning 111 Faxing 103 121 Troubleshooting 168 153 Safety info rm ation Finding information about the printer Intro du ctionPublications Mail support Customer supportClick Technical Support Where to find USA Limited Warranty Granting access to the software during installation Setting up the printe rSetting up the printer as a copier only or fax only Page Page Page Page Page Page Use Understanding the parts of the printer Orange Automatic Document Feeder ADF tray Line Using the printer control panel Using the printer control panel buttons and menus Redial/Pause Dialtone Keypad Setup Press Using the printer menus Menus List Setup menuPhoto menu Changing temporary settings into new default settings Saving settings To change the temporary settings into new default settings Temporary settingsTo disable the settings timeout feature Installing printer software Using the printer softwareChanging the Power Saver timeout Using Windows Using the World Wide Web Installing the optional XPS driver Windows Vista users onlyClick Œ Computer Click Œ Control Panel Using the Windows printer software Using the Macintosh printer software Windows Vista Switching from a desktop computer to a laptop computer Getting the printer ready to fax Using an RJ11 adapterWindows XP and earlier Country/region United Kingdom Italy Ireland Sweden FinlandPage Egypt Poland Bulgaria Country/region Saudi Arabia Israel United Arab EmiratesCzech Republic Russia Belgium Australia Spain South Africa Turkey Country/region Choosing a fax connection Equipment Connecting to an answering machine Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a computer with a modem Connecting to a telephone Using a digital phone service Installing the printer on a wireless network Wireless network compatibility Using Windows Installing the printer on other computersUsing Macintosh Windows Vista Special wireless installation instructions Interpreting the colors of the Wi-Fi indicator lightBefore you begin Adding the printer to your wireless network Changing wireless settings after installationClick Tools Œ Lexmark Wireless Setup Utility Assigning a static IP address Using the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB If the printer is currently set up for wireless Mac OS X version 10.4 or earlier Mac OS X version Creating an ad hoc wireless network Advanced wireless setupClick Control Panel Click Network and Internet Windows XP Select View Available Wireless Networks Adding a printer to an existing ad hoc wireless networkWindows For Macintosh users Using WPS Wi-Fi Protected Setup Frequently asked questionsWhere do I find my WEP key or WPA passphrase? What is an SSID? What is a network? Where do I find my SSID?What types of wireless network security are available? No Security Wired network example How are home networks configured? Scenario 2 Wireless network with Internet access Wireless network examples Scenario 3 Wireless network with no Internet access Why do I need an installation cable? How are infrastructure and ad hoc networks different? How do I attach the installation cable? Requirements for all devices Finding the signal strength Remove Obstacles Between the Access Point and the Printer How can I improve wireless signal strength?Arrange the Network to Reduce Signal Absorption Remove Sources of Interference How do I find the MAC address? What is a MAC address? What is TCP/IP? What is an IP address?How to locate a computer IP address using Windows How do I locate IP addresses? How to locate a computer IP address using Macintosh What is a key index?How to locate a printer IP address How are IP addresses assigned?Page Loading paper Load in g pape rLoading various paper types Plain paper Envelopes Heavyweight matte paper, photo paper, glossy paperLabels Iron-on transfers TransparenciesGreeting cards, index cards, photo cards, postcards Banner paper Custom-size paper Loading original documents on the scanner glass Close the top cover to avoid dark edges on the scanned image Page Automatic Document Feeder ADF paper capacity Using the automatic paper type sensor Prin ting Click Properties, Preferences, Options, or SetupPrinting basic documents Printing a document Collating printed copies Printing multiple copies of a documentCollated Printing multiple pages on one sheet N-Up Printing the last page first reverse page orderFor Mac OS X versions 10.5 Printing documents from a memory card or flash drive Printing specialty documents Wireless connection selected models onlyChoosing compatible specialty paper types USB connection Printing labels Printing envelopes Tips on loading label sheets Printing on custom-size paper Using the printer folder in Windows Pausing print jobsManaging print jobs Resuming print jobs Using the taskbar in WindowsClick Control Panel Using Mac OS X version Canceling print jobsUsing Mac OS X version 10.4 and earlier Using the printer control panel Using the taskbar in Windows Working with p ho tos Connecting photo storage devicesInserting a memory card Inserting a flash drive Printing photos Printing photos using the printer control panel Select Lexmark Productivity Studio Printing photos from the computer using the printer software If you are using Macintosh If you are using WindowsClick Lexmark Productivity Studio Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Press to print the photos Working with photos Printing photos from a digital camera using Dpof Scanning original documents Scan ning Using Windows Scanning photos for editing Scanning color or black-and-white original documents Scanning to a computer over a network Canceling scan jobs Using Windows Making copies Cop yingCopying photos Enlarging or reducing images Making a copy lighter or darker Adjusting copy quality Press until Lighter/Darker appears Copying multiple pages on one sheet N-Up Repeating an image on one 102 Canceling a copy job Faxing Sending a fax using the printer control panelSending a fax Sending a fax while listening to a call On Hook Dial 104 Sending a broadcast fax at a scheduled time Receiving a fax automatically Receiving a faxReceiving a fax manually Receiving a fax with an answering machine Setting up the Address Book Customizing dial settingsForwarding faxes 106 Setting up Caller ID Setting up a dialing prefixSetting the distinctive ring 107 Setting up to fax while behind a PBX Setting a fax manual answer codeSetting up a fax footer Managing faxes Printing fax activity reports Printing the Fax Settings ListBlocking junk faxes 109 110 Blocking unwanted changes to fax settings Main taining th e prin t er Installing print cartridgesMaintaining print cartridges 111 112 Removing a used print cartridge Refilling print cartridges Using genuine Lexmark print cartridges113 Click Report a non-Lexmark print cartridge Aligning print cartridges Cleaning the print cartridge nozzles114 115 Checking ink levels Wiping the print cartridge nozzles and contacts Select Lexmark Service Center116 Cleaning the exterior of the printer Cleaning the scanner glassPreserving the print cartridges 117 Ordering print cartridges Ordering supplies118 Resetting all settings Resetting to factory settingsResetting menu settings Ordering paper and other supplies 120 Setup troubleshooting Using the printer troubleshooting software Windows onlyTroublesho oting Incorrect language appears on the display Software did not install Power button is not lit122 123 Does not print Check Printer Default and Pause Settings Using Windows124 Check Cartridges Disconnect and Reconnect Power Supply Using Macintosh125 For Mac OS X version Removing and reinstalling the software Solving printer power problems126 Enabling the USB port in Windows Click Control Panel Œ Performance and Maintenance Œ System127 Wireless troubleshooting checklist Wireless troubleshootingClick Settings Œ Control Panel Œ System 128 Check the USB cable Printing a network setup129 130 Why isnt my printer in this list? Move Your Access Point to Minimize Interference Cannot print over wireless network131 132 Using Macintosh with an AirPort base stationMac OS X version Mac OS X version 10.4 and earlier 133Check Your WEP KEY or WPA Passphrase Check Your Advanced Security Settings Wi-Fi indicator light is not litCannot print and there is a firewall on the computer 134 Enable the Printer Allow the Wireless Installation to CompleteSelect the Wireless Printer 135 136 Select the Wireless Port If you are using WPA security If you are using WEP security137 138 Ping the Access Point to Make Sure the Network is WorkingCheck MAC Address 139 RUN the Wireless Setup AgainClick Control Panel Click Network Connection Move Your Wireless Access Point to Minimize Interference Make Sure the Wireless Access Point is on140 Check the MAC Address 141Double-clickNetwork Utility 142 Wi-Fi indicator light is still orangeCheck Network Name 143 Wireless print server not installed Cannot send or receive a fax Fax troubleshooting144 Check Cable Connections 145 146 Can send but not receive faxes 147 Can receive but not send faxes Received fax has poor print quality Printer receives a blank fax148 Fax Mode Unsupported Fax ErrorCaller ID information is not displayed 149 Change Redial Settings Remote Fax ErrorPhone Line Busy 150 No Answer Phone Line Error151 152 Failed to Connect Edition notice Product information153 154 TrademarksLexmark International, Inc. All rights reserved Industry Canada compliance statement Exposure to radio frequency radiationAvis de conformité aux normes de l’industrie du Canada Industry Canada notice 156 European Community EC directives conformity 157 158 Noise emission levels 159 160 161 South Africa telecommunications notice Temperature information Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz 163 Power consumption 164 Lexmark License Agreements 165 166 167 168 Index Ethernet 169 PBX 170 Dpof 171 172 Troubleshooting, fax Caller ID not displayed 173