Troubleshooting, 121 | Lexmark 6600 Series, 5600 Series specification

Ordering paper and other supplies	119
Resetting to factory settings	119
Troubleshooting	121
Using the printer troubleshooting software (Windows only)	121
Setup troubleshooting	121
Incorrect language appears on the display	121
Power button is not lit	122
Software did not install	122
Page does not print	123
Solving printer power problems	126
Removing and reinstalling the software	126
Enabling the USB port in Windows	127
Wireless troubleshooting	128
Wireless troubleshooting checklist	128
Printing a network setup page	129
Wireless configuration does not continue after the USB cable is attached	129
Why isn't my printer in this list?	130
Cannot print over wireless network	131
Cannot print and there is a firewall on the computer	134
Wi-Fi indicator light is not lit	134
Wi-Fi indicator light is green but the printer does not print (Windows only)	135
Wi-Fi indicator light is blinking orange during installation (Windows only)	137
Wi-Fi indicator light is blinking orange during installation (Macintosh only)	140
Wi-Fi indicator light is still orange	142
Wireless print server not installed	143
“Communication not available” message displays when printing wirelessly	143
Communication with printer lost when connected to Virtual Private Network (VPN)	144
Resetting the internal wireless print server to factory default settings	144
Fax troubleshooting	144
Cannot send or receive a fax	144
Can send but not receive faxes	146
Can receive but not send faxes	147
Printer receives a blank fax	148
Received fax has poor print quality	148
Caller ID information is not displayed	149
Fax Error	149
Fax Mode Unsupported	149
Remote Fax Error	150
Phone Line Busy	150
Phone Line Error	151
No Answer	151
Failed to Connect	152
Contents

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Lexmark 6600 Series, 5600 Series manual Troubleshooting, 121

Contents

2008 Series Users GuidePage Contents Loading paper Copying Scanning 111 Faxing 103 121 Troubleshooting 168 153 Safety info rm ation Finding information about the printer Intro du ctionPublications Mail support Customer supportClick Technical Support Where to find USA Limited Warranty Granting access to the software during installation Setting up the printe rSetting up the printer as a copier only or fax only Page Page Page Page Page Page Use Understanding the parts of the printer Orange Automatic Document Feeder ADF tray Line Using the printer control panel Using the printer control panel buttons and menus Redial/Pause Dialtone Keypad Setup Press Using the printer menus Menus List Setup menuPhoto menu Changing temporary settings into new default settings Saving settings To change the temporary settings into new default settings Temporary settingsTo disable the settings timeout feature Using Windows Using the printer softwareInstalling printer software Changing the Power Saver timeout Click Œ Control Panel Installing the optional XPS driver Windows Vista users onlyUsing the World Wide Web Click Œ Computer Using the Windows printer software Using the Macintosh printer software Windows Vista Switching from a desktop computer to a laptop computer Country/region United Kingdom Italy Ireland Sweden Finland Using an RJ11 adapterGetting the printer ready to fax Windows XP and earlierPage Australia Spain South Africa Turkey Country/region Saudi Arabia Israel United Arab EmiratesEgypt Poland Bulgaria Czech Republic Russia Belgium Country/region Choosing a fax connection Equipment Connecting to an answering machine Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a computer with a modem Connecting to a telephone Using a digital phone service Installing the printer on a wireless network Wireless network compatibility Windows Vista Installing the printer on other computersUsing Windows Using Macintosh Special wireless installation instructions Interpreting the colors of the Wi-Fi indicator lightBefore you begin Assigning a static IP address Changing wireless settings after installationAdding the printer to your wireless network Click Tools Œ Lexmark Wireless Setup Utility If the printer is currently set up for wireless Switching between USB and wireless connections Windows onlyUsing the printer wirelessly Using the printer locally USB Mac OS X version 10.4 or earlier Mac OS X version Creating an ad hoc wireless network Advanced wireless setupClick Control Panel Click Network and Internet Windows XP For Macintosh users Adding a printer to an existing ad hoc wireless networkSelect View Available Wireless Networks Windows What is an SSID? Frequently asked questionsUsing WPS Wi-Fi Protected Setup Where do I find my WEP key or WPA passphrase? No Security Where do I find my SSID?What is a network? What types of wireless network security are available? Wired network example How are home networks configured? Scenario 2 Wireless network with Internet access Wireless network examples Scenario 3 Wireless network with no Internet access Why do I need an installation cable? How are infrastructure and ad hoc networks different? How do I attach the installation cable? Requirements for all devices Finding the signal strength Remove Sources of Interference How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal Absorption How do I find the MAC address? What is a MAC address? How do I locate IP addresses? What is an IP address?What is TCP/IP? How to locate a computer IP address using Windows How are IP addresses assigned? What is a key index?How to locate a computer IP address using Macintosh How to locate a printer IP addressPage Plain paper Load in g pape rLoading paper Loading various paper types Envelopes Heavyweight matte paper, photo paper, glossy paperLabels Iron-on transfers TransparenciesGreeting cards, index cards, photo cards, postcards Banner paper Custom-size paper Loading original documents on the scanner glass Close the top cover to avoid dark edges on the scanned image Page Automatic Document Feeder ADF paper capacity Using the automatic paper type sensor Printing a document Click Properties, Preferences, Options, or SetupPrin ting Printing basic documents Collating printed copies Printing multiple copies of a documentCollated Printing multiple pages on one sheet N-Up Printing the last page first reverse page orderFor Mac OS X versions 10.5 Printing documents from a memory card or flash drive USB connection Wireless connection selected models onlyPrinting specialty documents Choosing compatible specialty paper types Printing labels Printing envelopes Tips on loading label sheets Printing on custom-size paper Using the printer folder in Windows Pausing print jobsManaging print jobs Resuming print jobs Using the taskbar in WindowsClick Control Panel Using the printer control panel Canceling print jobsUsing Mac OS X version Using Mac OS X version 10.4 and earlier Using the taskbar in Windows Working with p ho tos Connecting photo storage devicesInserting a memory card Inserting a flash drive Printing photos Printing photos using the printer control panel Select Lexmark Productivity Studio Printing photos from the computer using the printer software If you are using Macintosh If you are using WindowsClick Lexmark Productivity Studio Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Press to print the photos Working with photos Printing photos from a digital camera using Dpof Scanning original documents Scan ning Using Windows Scanning photos for editing Scanning color or black-and-white original documents Scanning to a computer over a network Canceling scan jobs Using Windows Enlarging or reducing images Cop yingMaking copies Copying photos Making a copy lighter or darker Adjusting copy quality Press until Lighter/Darker appears Copying multiple pages on one sheet N-Up Repeating an image on one 102 Canceling a copy job Sending a fax while listening to a call On Hook Dial Sending a fax using the printer control panelFaxing Sending a fax 104 Sending a broadcast fax at a scheduled time Receiving a fax with an answering machine Receiving a faxReceiving a fax automatically Receiving a fax manually 106 Customizing dial settingsSetting up the Address Book Forwarding faxes 107 Setting up a dialing prefixSetting up Caller ID Setting the distinctive ring Managing faxes Setting a fax manual answer codeSetting up to fax while behind a PBX Setting up a fax footer 109 Printing the Fax Settings ListPrinting fax activity reports Blocking junk faxes 110 Blocking unwanted changes to fax settings 111 Installing print cartridgesMain taining th e prin t er Maintaining print cartridges 112 Removing a used print cartridge Click Report a non-Lexmark print cartridge Using genuine Lexmark print cartridgesRefilling print cartridges 113 Aligning print cartridges Cleaning the print cartridge nozzles114 115 Checking ink levels Wiping the print cartridge nozzles and contacts Select Lexmark Service Center116 117 Cleaning the scanner glassCleaning the exterior of the printer Preserving the print cartridges Ordering print cartridges Ordering supplies118 Ordering paper and other supplies Resetting to factory settingsResetting all settings Resetting menu settings 120 Incorrect language appears on the display Using the printer troubleshooting software Windows onlySetup troubleshooting Troublesho oting Software did not install Power button is not lit122 123 Does not print Check Cartridges Using WindowsCheck Printer Default and Pause Settings 124 For Mac OS X version Using MacintoshDisconnect and Reconnect Power Supply 125 Removing and reinstalling the software Solving printer power problems126 Enabling the USB port in Windows Click Control Panel Œ Performance and Maintenance Œ System127 128 Wireless troubleshootingWireless troubleshooting checklist Click Settings Œ Control Panel Œ System Check the USB cable Printing a network setup129 130 Why isnt my printer in this list? Move Your Access Point to Minimize Interference Cannot print over wireless network131 132 Using Macintosh with an AirPort base stationMac OS X version Mac OS X version 10.4 and earlier 133Check Your WEP KEY or WPA Passphrase 134 Wi-Fi indicator light is not litCheck Your Advanced Security Settings Cannot print and there is a firewall on the computer 135 Allow the Wireless Installation to CompleteEnable the Printer Select the Wireless Printer 136 Select the Wireless Port If you are using WPA security If you are using WEP security137 138 Ping the Access Point to Make Sure the Network is WorkingCheck MAC Address 139 RUN the Wireless Setup AgainClick Control Panel Click Network Connection Move Your Wireless Access Point to Minimize Interference Make Sure the Wireless Access Point is on140 Check the MAC Address 141Double-clickNetwork Utility 142 Wi-Fi indicator light is still orangeCheck Network Name 143 Wireless print server not installed Check Cable Connections Fax troubleshootingCannot send or receive a fax 144 145 146 Can send but not receive faxes 147 Can receive but not send faxes Received fax has poor print quality Printer receives a blank fax148 149 Fax ErrorFax Mode Unsupported Caller ID information is not displayed 150 Remote Fax ErrorChange Redial Settings Phone Line Busy No Answer Phone Line Error151 152 Failed to Connect Edition notice Product information153 154 TrademarksLexmark International, Inc. All rights reserved Industry Canada notice Exposure to radio frequency radiationIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada 156 European Community EC directives conformity 157 158 Noise emission levels 159 160 161 South Africa telecommunications notice Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandTemperature information Utilisation de ce produit en Suisse 163 Power consumption 164 Lexmark License Agreements 165 166 167 168 Index Ethernet 169 PBX 170 Dpof 171 172 Troubleshooting, fax Caller ID not displayed 173