Setup troubleshooting, General troubleshooting | Lexmark x5100

Troubleshooting

Setup troubleshooting

If you experience problems while setting up your All-In-One, make sure:

•You unlock the scanner bed. For help locating the scanner lock, see the picture of the All-In-One on page 2.

•You select your language and default paper size and press Select on the operator panel.

•You only have one Lexmark X5100 Series attached to your computer.

•Your operating system is compatible with your All-In-One. The Lexmark X5100 Series supports only these operating systems:

Windows 98	Mac OS 9.2
Windows Me	Mac OS X
Windows 2000
Windows XP

Note: Macintosh users can click the Help button on any screen to access the User’s Guide and Help. You can do this after installing your All-In-One and removing the installation CD from the computer.

General troubleshooting

When your All-In-One has a problem, before contacting Lexmark Customer Support, check the following items.

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Lexmark x5100 manual Setup troubleshooting, General troubleshooting

Contents

Lexmark X5100 All-In-One Series User’s Guide Safety information Contents Troubleshooting Setting up your All-In-One Learning about your All-In-One Understanding the All-In-One parts Table on page 3 describes each part Use When you want to Understanding the operator panelPage Press When you want to Operator panel menus From this menu You can IRON-ON/MIRROR Using the Lexmark X5100 Series All-In-One Center Understanding the All-In-One software Using Print Properties Using the Lexmark X5100 Series Photo Editor Using the Lexmark X5100 Series Solution Center Following table describes the LSC tabs Understanding the paper type sensor Click Printing Preferences or Properties Click OK Using your All-In-One Placing your document on the scanner glass Loading paper You can load up to Make sure You can load up to Make sure Page Copying using the operator panel Copying using the All-In-One software Scanning using the operator panel Press E-mail, File, Software Scanning using the All-In-One software Click Scan Now Sending a fax using the operator panel Printing Sending a fax using the All-In-One software Creating projects Print a banner Make color copies Using the operator panelUsing the All-In-One software Click Attach Now Enlarge or reduce needlepoint or woodworking patterns Scan multiple pages or images Print a poster Page Page Personalize fabric with pictures Using your computerPrint mirror images and iron-on transfers Networking Use Optical Character Recognition Maintenance Replacing the print cartridgesPage Page Select Aligning the print cartridges Cleaning the print cartridge nozzlesAfter installing cartridges To improve print quality Using the operator panel Wiping the print cartridge nozzles and contacts Preserving the print cartridges Ordering supplies Setup troubleshooting General troubleshooting Problem Go to Fax problems Paper misfeeds or multiple sheets feed Envelopes do not feed properly Transparencies or glossy photo papers stick togetherTransparencies or photo papers contain white lines Document does not print Vertical, straight lines are not smooth Document prints slowlyDocument prints poorly Print quality is poor at the edges Characters are missing or unexpectedPrint is too dark or smudged Display language is not preferable Colors are faded or not printing completely If your document is too light or too dark All-In-One or scanner is not communicating with computerCopy quality is unsatisfactory Page To adjust the auto-cropping To clean the scanner glassTo turn the feature off for your next scan To adjust cropping manually Edges of copied documents are cut off Scanner unit will not close Copied objects appear in a different location on Fit to Page function is not working properly If auto detect is set but not working correctly You receive an error message Paper Jam message Cover Open message Ink Low message Paper Out message Cartridge Error messages Unlock Scanner message Check the table below for specific instructions Uninstall and reinstall the All-In-One software Other error messages Other help sources Energy Star Japanese Vcci notice Statement of Limited Warranty Limitation of liability Index Menu headings 6 messages, error Cartridge Pages or images