Manuals / Lexmark / Computer Equipment / Printer

Lexmark Z2400 Series Troubleshooting, Using the printer troubleshooting software Windows only

Models: Z2400 Series

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Troubleshooting

Using the printer troubleshooting software (Windows only)

The Lexmark Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Lexmark Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, click the For

additional assistance, use the Lexmark Service Center link.

Method 2

1Do one of the following:

•In Windows Vista, click All Programs, and then select the printer program folder from the list.

•In Windows XP, click Start Programs or All Programs, and then select the printer program folder from the list.

2Select Lexmark Service Center.

Setup troubleshooting

Power button is not lit

These are possible solutions. Try one or more of the following:

PRESS POWER BUTTON

Make sure the printer is on by pressing .

DISCONNECT AND RECONNECT THE POWER CORD

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Remove the power supply from the printer.

4Plug the power cord all the way into the power supply on the printer.

2

1

5Plug the power cord into the wall outlet.

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Lexmark Z2400 Series manual Troubleshooting, Using the printer troubleshooting software Windows only, Setup troubleshooting

Contents

Z2400 Series Users Guide 2007Page Contents Safety informationInstalling the printer on a wireless network Understanding the printerLoading paper PrintingWorking with photos Maintaining the printerTroubleshooting Networking glossaryNotices IndexPage Safetyinformation SAVE THESE INSTRUCTIONSIntro duction Finding information about the printerQuick Setup sheet Printed Getting Started guide Where to find North AmericaWhere to find North America Where to find rest of worldWhere to find USA 1 Click CUSTOMER SUPPORT 2 Click Warranty InformationBypassing security warnings during software installation Und erstandingtheprinterUnderstanding the parts of the printer Use theUse the Access coverUse the Installing printer software Installing the optional XPS driver Windows Vista users onlyUsing Windows Using MacintoshUsing the Windows printer software 1 Click Œ Control Panel5 Click Have disk Use theUsing the Macintosh printer software Use theUse the Use theUse the Lexmark Printer UtilityInstallingtheprinteron awirelessnetwork Wireless network compatibilityInformation you will need to set up the printer on a wireless network DescriptionInstalling the printer on a wireless network Interpreting the colors of the Wi-Fi indicator lightUsing Windows Using MacintoshConfiguring an IP address manually Changing wireless settings after installationUsing Windows 3 Click Tools Œ Lexmark Wireless Setup UtilityInstalling the printer on other computers Using MacintoshUsing Windows Using MacintoshAdvanced wireless setup Creating an ad hoc wireless networkIn Windows Vista 2 Click Control Panel 3 Click Network and InternetIn Windows XP and earlier 7 Right-click the Wireless Network Connection icon 8 Click Properties9 Click the Wireless Networks tab b Click All ProgramsUsing Macintosh b Select View Available Wireless NetworksFor Mac OS X version For Mac OS X version 10.4 and earlierFrequently asked questions Adding a printer to an existing ad hoc wireless networkWhat is a network? Using WindowsWired network example How are home networks configured?Wireless network examples Scenario 2 Desktop computer, laptop, and printer connected wirelessly with Internet How do I attach the installation cable? Why do I need an installation cable?Scenario 4 Laptop connected wirelessly to printer without Internet What is the difference between infrastructure and ad hoc networks? CharacteristicsInfrastructure Ad hocFinding the signal strength What is an SSID?How do I find out what type of security my network is using? What is a MAC address?What is an IP address? How to locate a computer IP address using WindowsHow do I find the MAC address? How do I locate IP addresses?How to locate a computer IP address using Macintosh How to locate a printer IP addressHow are IP addresses assigned? b Click All Programs Œ Accessories c Click Command PromptWhat is a key index? Loadin g paper Loading paperLoading various paper types Load up to25 greeting cards 25 index cards 25 photo cards 25 postcards Load up toMake sure Prin ting Printing basic documentsPrinting a document Printing Web pagesPrinting multiple copies of a document Collating printed copiesUsing Windows Using MacintoshPrinting the last page first reverse page order Printing multiple pages on one sheet N-UpUsing Macintosh Using WindowsPausing print jobs Using the printer folder in WindowsUsing the taskbar in Windows Using MacintoshCanceling print jobs Printing specialty documentsPrinting envelopes Using MacintoshPrinting labels Using MacintoshUsing Windows Using MacintoshPrinting on custom-size paper Tips on loading label sheetsUsing Windows Using MacintoshPrinting other specialty documents Using WindowsUsing Macintosh Using recommended paper WorkingwithphotosPrinting photos Using WindowsFrom the Print Quality area, choose Automatic or Photo f Click Print e From the same pop-up menu, choose Quality & Media5 Remove the CD or storage device Maintainingtheprinter Installing print cartridgesMaintaining print cartridges Removing used print cartridges Using genuine Lexmark print cartridgesRefilling print cartridges Cleaning the print cartridge nozzles Aligning the print cartridgesUsing Windows Using MacintoshWiping the print cartridge nozzles and contacts Using MacintoshCleaning the exterior of the printer Preserving the print cartridgesOrdering supplies Ordering print cartridgesOrdering paper and other supplies Part numberLexmark Photo Paper Lexmark PerfectFinish Photo Paper USB cable DescriptionLetter A4 4 x 6 in 10 x 15 cm Letter A4 4 x 6 in 10 x 15 cm L Part numberTroubleshooting Using the printer troubleshooting software Windows onlySetup troubleshooting Power button is not litSoftware did not install RECONNECT THE POWER SUPPLYTEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS MAKE SURE YOUR OPERATING SYSTEM IS SUPPORTEDPage does not print CHECK POWERCHECK PRINTER DEFAULT AND PAUSE SETTINGS CHECK MESSAGESb Click Settings Œ Printers In Windows XPb Click Printers and Faxes In Windows For Mac OS X versionSolving printer power problems DISCONNECT AND RECONNECT POWER SUPPLYREMOVE AND REINSTALL THE SOFTWARE MAKE SURE THE PRINTER POWER SUPPLY IS ATTACHED CORRECTLYRemoving and reinstalling the software Using WindowsUsing Macintosh 3 Select UninstallWireless troubleshooting Printing a network setup pageEnabling the USB port in Windows In Windows XPWireless troubleshooting checklist Check the USB cableCannot print over wireless network MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTERFor Mac OS X version b Type ipconfigFor Mac OS X version 10.4 and earlier Using Macintosh with a wireless access point wireless router WEP keyFor Mac OS X version d Click AdvancedWi-Fi indicator light is not lit Cannot print and there is a firewall on the computerCHECK YOUR ADVANCED SECURITY SETTINGS CHECK POWERENABLE THE PRINTER SELECT THE WIRELESS PRINTERSELECT THE WIRELESS PORT a Click Œ Control PanelMAKE SURE THE WIRELESS ACCESS POINT WIRELESS ROUTER IS ON TRY ADJUSTING EXTERNAL ANTENNASMOVE YOUR PRINTER CHECK SECURITY KEYSCHECK MAC ADDRESS b Type ipconfigIn Windows XP, click Start Œ Control Panel Œ Network Connection RUN THE WIRELESS SETUP AGAIN 3 Click Tools Œ Lexmark Wireless Setup UtilityMAKE SURE THE WIRELESS ACCESS POINT IS ON MOVE YOUR WIRELESS ACCESS POINT TO MINIMIZE INTERFERENCEPING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING MOVE YOUR PRINTERCHECK SECURITY KEYS CHECK THE MAC ADDRESSWi-Fi indicator light is still orange RUN THE WIRELESS SETUP AGAIN2 Double-click Lexmark Wireless Setup Assistant a Click Œ System PreferencesWireless print server not installed CHECK POWERCHECK NETWORK NAME CHECK SECURITY KEYS2 Turn on the devices 3 Check the IP addresses again Notices Product informationEdition notice 2008 Lexmark International, Inc. All rights reservedTrademarks UNITED STATES GOVERNMENT RIGHTSLicensing notices Exposure to radio frequency radiation Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Industry Canada noticeEuropean Community EC directives conformity European EC directives conformity statement for radio productsČesky Temperature information Noise emission levelsWaste from Electrical and Electronic Equipment WEEE directive Product disposalENERGY STAR Power consumption Product power consumptionPower Saver Off modeLEXMARK LICENSE AGREEMENTS Total energy usageCARTRIDGE LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT3 LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement Page Page Networkingglossary router Index