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Section 5 | Before Calling For Service |
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Section 5
Before Calling For Service
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling service. Routine adjustments and maintenance procedures are not covered by the warranty.
Problem | Possible Cause | To Correct |
Ice machine does not operate. | No electrical power to the ice machine | Replace the fuse/reset the breaker/turn |
| and/or condensing unit. | on the main switch. |
| High pressure cutout tripping. | Clean condenser coil. (See Section 4) |
| ICE/OFF/CLEAN toggle switch set | Move the toggle switch to the ICE |
| improperly. | position. |
| Water curtain stuck open. | Water curtain must be installed and |
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| swinging freely. (See Section 4) |
Ice machine stops, and can be restarted | Safety limit feature stopping the ice | Refer to “Safety Limit Feature” on the |
by moving the toggle switch to OFF and | machine. | next page. |
back to ICE. |
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Ice machine does not release ice or is | Ice machine is dirty. | Clean and sanitize the ice machine. |
slow to harvest. |
| (See Section 4) |
| Ice machine is not level. | Level the ice machine. (See Section 2) |
| Low air temperature around ice machine | Air temperature must be at least 35°F |
| head section. | (1.6°C). |
Ice machine does not cycle into harvest | The | Wait for the freeze |
mode. | not expired yet. |
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| Ice thickness probe is dirty. | Clean and sanitize the ice machine. |
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| (See Section 4) |
| Ice thickness probe is disconnected. | Connect the wire. |
| Ice thickness probe is out of adjustment. | Adjust the ice thickness probe. |
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| (See Section 3) |
| Uneven ice fill (thin at the top of | Verify sufficient water level in sump |
| evaporator). | trough. Contact a qualified service |
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| company to check refrigeration system. |
Ice quality is poor (soft or not clear). | Poor incoming water quality. | Contact a qualified service company to |
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| test the quality of the incoming water and |
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| make appropriate filter |
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| recommendations. |
| Water filtration is poor. | Replace the filter. |
| Ice machine is dirty. | Clean and sanitize the ice machine. |
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| (See Section 4) |
| Water dump valve is not working. | Disassemble and clean the water dump |
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| valve. (See Section 4) |
| Water softener is working improperly (if | Repair the water softener. |
| applicable). |
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Part Number |