Meridian Audio M3900 - page 141

AppendixA: Flash Download procedure Page 141 of 174

M3900Series Meridian Digital Telephones Description,Installation and Administration

• When scheduling the Flash Download of sets, note that one hour before

theMidnight routines execute, the flash download process is gracefully

stopped.The Flash downloading resumes once midnight routines are

executed.

• When a schedule is defined in LD 97 and the Flash Download is started

(byentering the FDLS command in LD32), all scheduled sets are queued

fordownload. The download process remains active in the background

untilthe download is complete or is canceled (using the FDLC command

inLD 32). If the download is active in the background (sets not actively

downloadingper the scheduled download time) and the download

scheduleis removed in LD 97, the download begins immediately for the

sets that remain in the download queue. Use the LD x SUSP command

tol oadan overlay when the download is active in the background

(scheduledbut not actively downloading sets). It is also not possible to

perform a single set download (FDLU, FDLI, or FDLF command fro m

LD32) while the download is active in the background. If an individual

downloadis attempted in this case, the system indicates that the P SDL is

notidle. If an individual set download is necessary while the download

isactive in the background, you must cancel the download in LD 32

usingthe FDLC command. Once the individual downloads are complete,

youcan restart the schedule download with the FLDS command in

LD32.

Note: Ifthe force option is used with the FDLS com mand, all sets in the

originalschedule are downloaded.

• For M3900 sets activelybeing flash downloaded when the Flash

DownloadCancel FDLC command is issued, the flash download to these

sets iscompleted before the flash download process cancels.

• M3905 sets acquired by theS ymposiumCall Center Server (SCCS) do

nothave to be de-acquired (pulled out of all queues) before the flash

downloadis started. However, during the download, the agent using the

M3905set is placed in a maintenance-busystate for approximately 12

minutes. As a result, the SCCS is not able to record any agent statistics

foragents using the M3905 sets during the download. The SCCS agent

reports forth einterva lin which the download occurred will, therefore,

beinaccurate.

Contents

Main Meridian 1 M3900 Series Meridian Digital Telephones Description, Installation and Administration Document Number: 553-3001-216 DocumentRelease: Standard 5.00 Date: January 2002 Page Revision history Page Contents About this document . . . . . . . . . . . . . . . . . . . . . . . 11 Functional description .. . . . . . . . . . . . . . . . . . . . . 13 Hardwareoptions .......................... 45 Page Installation................................ 87 Environmental and safety considerations . . . . . . 105 Page Listofterms .............................. 171 About this document Related documents Page Functional description Overview Enhancements for X11 Release 25 and X11 Release 25.40 Full Duplex Handsfree System-Initiated Language Selection Call Forward Enhancement for M3900 sets 31-Digit Dialing Context Sensitive Soft Keys Page Pause in Dialing String Special Character Support M3900 Headset State Support Set-to-Set Messaging Page Page One-Button Feature Access to Corporate Directory Corporate Directory Search Enhancement Virtual Office Page Page Display-based Expansion Module Flash Download System-Initiated Language Download Set-to-Set Messaging Language selection during software installation General features Feature keys Page Page Page M3901 Entry Telephone M3902 Basic Telephone M3903 Enhanced Telephone Page M3904 Professional Telephone Page M3905 Call Center Telephone Functionaldescription Page43 of 174 M3900Series Meridian Digital Telephones Description,Installation and Administration Figure6 M3905 Page Hardware options Description Table6 liststhe features and optional hardware available for each M3900 series telephone. Accessory Connection Module (ACM) Alternate key caps for the M3905 Analog Terminal Adapter (ATA) Computer Telephony Integration Adapter (CTIA) Telephone Application Programming Interface (TAPI) software Personal Directory PC Utility Software Personal Directory PC Utility Expansion Modules Display-based Expansion Module Key-based Expansion Module External Alerter and Recording Interface Handset option for the M3905 Call Center Telephone Headset options Telephone Wall Mount Kit Full Duplex Handsfree Page Page Configure the M3900 Series Meridian Digital Telephone Description Configure the M3901, M3902, M3903, M3904, and M3905 telephone LD 11 Configurethe M3900Series Digital Telephone (Part 1 of 4) LD 11 Configurethe M3900SeriesDigital Telephone (Part 2 of 4) LD 11 Configurethe M3900Series Digital Telephone (Part 3 of 4) Task summary list LD 15 Assign a defaultlanguage and customize set-to-set messages. LD 15 Configure the automatic logout time for Virtual Office terminals. LD 11 Configurethe default language for the M3900 set. LD 11 Allow or deny the erasing of the Callersan d Rediallis tsf orvirt ualtermin als. Configure Corporate Directory and Set-to-Set Messaging LD11 Configure the Server-based Applications (Corporate Directory and Set-to-Set Messaging) Messaging Configure the Virtual Office Flexible Feature Codes LD 57 Configurethe Flexible Feature Codes for the Virtual Office feature Print a list or count of Virtual Office telephones Configure the Virtual Office Phantom loop LD 81 Print a list or counto ft elephoneswith a s pecified classof serviceor feature LD 97 Configurea Phantom loop for the Virtual Office feature Print data for Virtual and Host Terminals Print M3900 firmware versions found on the system disk LD 20 Print Terminal Number Block(TNB )data for Virtual and Host Terminals LD 22 Print requestfor peripheral software versions Configure parameters for System-wide Flash Download LD 97 Configureparameters for System-wide Flash Download (Part 1 of 2) LD 97 Configureparameters for System-wide Flash Download (Part 2 of 2) Configure parameters for the Full Duplex Handsfree (FDHF) functionality LD 11 Allow the Handsfree Class of Service. Commands in LD 32 to support the Flash Download feature LD 32 Flash Download commands (Part 1 of 2) . M3900 Series key descriptions M3901 key descriptions Key 0 M3902 key descriptions M3903 key descriptions M3902 Page Page M3904 key descriptions Page Page M3905 key descriptions Page Page Page Installation To install the M3900 Series Meridian Digital Telephones Telephone positions To wall mount the telephone Accessory Connection Module (ACM) Accessory keying To install the Analog Terminal Adapter Page Page To install Personal Directory PC Utility software To install the Key-based Expansion Module Accessory Page Page To install the Display-based Expansion Module To install the handset option for the M3905 Call Center Telephone 553-9048 Headset options To install alternate key caps for the M3905 To install the FDHF cartridge Page Page Environmental and safety considerations Temperature and humidity Safety and Electromagnetic Compatibility Headset considerations Line engineering M3900 set power consumption Page Appendix A: Flash Download procedure Page Feature overview Flash Download Procedure overview Page Page Page Page Page Page Determining software, M3900 PSWV, or firmware versions X11 software versions M3900 language PSWV versions M3900 firmware versions Detailed Flash Download procedure: Page Page Page Page Overlay 97 LD 97 Configure the system-wide Flash Download parameters. Overlay 32 Tou se the Flash Download capability, load Overlay 32 and issue the following commands: Single-Set Flash Download System-wide Flash Download Page Print Firmware Versions on M3900 Sets Page Query Disk Firmware Versions Page 136 of 174 Appendix A: Flash Download procedure 553-3001-216 Standard 5.00 January2002 Table 1 8 Firmware and PSWVv ersions AppendixA: Flash Download procedure Page 137 of 174 M3900Series Meridian Digital Telephones Description,Installation and Administration Flash Download advisements Page Page Page PSDL Installation Procedure Installation procedures for Options 61C, 81, and 81C Page Split the Cores Install software on Core/Net 1 Page Switch call processing to Core/Net 1 Test Core/Net 1 Install software on Core/Net 0 Page Exiting split mode Test Core/Net 1 and Core/Net 0 Page Synchronize the hard disks Install procedure for Option 51C Install PSDL File Test Call Processing Complete the upgrade Installation procedure for Option 11C and Option 11 Mini Page Install Procedures for 81C Pentium II Call Processor Page Check that Core 0 is active Split the Cores Install PSDL file on Core/Net 1 Testing partition 2 Switch call processing to Core/Net 1 Test Core/Net 1 Install PSDL file on Core/Net 1 Testing partition 2 Exiting split mode Test Core/Net 1 and Core/Net 0 Commands for System wide Flash Download of M3900 sets LD 97 Configure parameters for System-wide Flash Download. Page LD 32 Flash Download commands. Page Page List of terms Page Page Page Page Meridian 1 M3900 Series Meridian Digital Telephones Description, Installationand Administration