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Meridian Audio M3900 Functionaldescription Page43 of 174, M3900Series Meridian Digital Telephones Description,Installation and Administration, Figure6 M3905

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M3900Series Meridian Digital Telephones Description,Installation and Administration

Note: The system administrator can configure four of the bottom sixFixedFeature Keys (Make Busy, Not Ready, Supervisor andEmergency)to Feature Keys that suit the business needs of the CallCenteruser.

Figure6

M3905

Message Waiting Light/

Incoming Call Indicator

LCD Display

Goodbye

Hold

Volume Control Bar

Fixed Feature Keys

Programmable

Feature Keys

(Self-labeled)

Navigation Keys

Supervisor

Quit

Copy

Supervisor

Observe Key

LED

Programmable Line/

Feature Keys

(Self-labeled)

LED

Not Ready

Emergency

Headset

In-Calls

Make Busy

Mute

553-9043

Contents

Main Meridian 1 M3900 Series Meridian Digital Telephones Description, Installation and Administration Document Number: 553-3001-216 DocumentRelease: Standard 5.00 Date: January 2002 Page Revision history Page Contents About this document . . . . . . . . . . . . . . . . . . . . . . . 11 Functional description .. . . . . . . . . . . . . . . . . . . . . 13 Hardwareoptions .......................... 45 Page Installation................................ 87 Environmental and safety considerations . . . . . . 105 Page Listofterms .............................. 171 About this document Related documents Page Functional description Overview Enhancements for X11 Release 25 and X11 Release 25.40 Full Duplex Handsfree System-Initiated Language Selection Call Forward Enhancement for M3900 sets 31-Digit Dialing Context Sensitive Soft Keys Page Pause in Dialing String Special Character Support M3900 Headset State Support Set-to-Set Messaging Page Page One-Button Feature Access to Corporate Directory Corporate Directory Search Enhancement Virtual Office Page Page Display-based Expansion Module Flash Download System-Initiated Language Download Set-to-Set Messaging Language selection during software installation General features Feature keys Page Page Page M3901 Entry Telephone M3902 Basic Telephone M3903 Enhanced Telephone Page M3904 Professional Telephone Page M3905 Call Center Telephone Functionaldescription Page43 of 174 M3900Series Meridian Digital Telephones Description,Installation and Administration Figure6 M3905 Page Hardware options Description Table6 liststhe features and optional hardware available for each M3900 series telephone. Accessory Connection Module (ACM) Alternate key caps for the M3905 Analog Terminal Adapter (ATA) Computer Telephony Integration Adapter (CTIA) Telephone Application Programming Interface (TAPI) software Personal Directory PC Utility Software Personal Directory PC Utility Expansion Modules Display-based Expansion Module Key-based Expansion Module External Alerter and Recording Interface Handset option for the M3905 Call Center Telephone Headset options Telephone Wall Mount Kit Full Duplex Handsfree Page Page Configure the M3900 Series Meridian Digital Telephone Description Configure the M3901, M3902, M3903, M3904, and M3905 telephone LD 11 Configurethe M3900Series Digital Telephone (Part 1 of 4) LD 11 Configurethe M3900SeriesDigital Telephone (Part 2 of 4) LD 11 Configurethe M3900Series Digital Telephone (Part 3 of 4) Task summary list LD 15 Assign a defaultlanguage and customize set-to-set messages. LD 15 Configure the automatic logout time for Virtual Office terminals. LD 11 Configurethe default language for the M3900 set. LD 11 Allow or deny the erasing of the Callersan d Rediallis tsf orvirt ualtermin als. Configure Corporate Directory and Set-to-Set Messaging LD11 Configure the Server-based Applications (Corporate Directory and Set-to-Set Messaging) Messaging Configure the Virtual Office Flexible Feature Codes LD 57 Configurethe Flexible Feature Codes for the Virtual Office feature Print a list or count of Virtual Office telephones Configure the Virtual Office Phantom loop LD 81 Print a list or counto ft elephoneswith a s pecified classof serviceor feature LD 97 Configurea Phantom loop for the Virtual Office feature Print data for Virtual and Host Terminals Print M3900 firmware versions found on the system disk LD 20 Print Terminal Number Block(TNB )data for Virtual and Host Terminals LD 22 Print requestfor peripheral software versions Configure parameters for System-wide Flash Download LD 97 Configureparameters for System-wide Flash Download (Part 1 of 2) LD 97 Configureparameters for System-wide Flash Download (Part 2 of 2) Configure parameters for the Full Duplex Handsfree (FDHF) functionality LD 11 Allow the Handsfree Class of Service. Commands in LD 32 to support the Flash Download feature LD 32 Flash Download commands (Part 1 of 2) . M3900 Series key descriptions M3901 key descriptions Key 0 M3902 key descriptions M3903 key descriptions M3902 Page Page M3904 key descriptions Page Page M3905 key descriptions Page Page Page Installation To install the M3900 Series Meridian Digital Telephones Telephone positions To wall mount the telephone Accessory Connection Module (ACM) Accessory keying To install the Analog Terminal Adapter Page Page To install Personal Directory PC Utility software To install the Key-based Expansion Module Accessory Page Page To install the Display-based Expansion Module To install the handset option for the M3905 Call Center Telephone 553-9048 Headset options To install alternate key caps for the M3905 To install the FDHF cartridge Page Page Environmental and safety considerations Temperature and humidity Safety and Electromagnetic Compatibility Headset considerations Line engineering M3900 set power consumption Page Appendix A: Flash Download procedure Page Feature overview Flash Download Procedure overview Page Page Page Page Page Page Determining software, M3900 PSWV, or firmware versions X11 software versions M3900 language PSWV versions M3900 firmware versions Detailed Flash Download procedure: Page Page Page Page Overlay 97 LD 97 Configure the system-wide Flash Download parameters. Overlay 32 Tou se the Flash Download capability, load Overlay 32 and issue the following commands: Single-Set Flash Download System-wide Flash Download Page Print Firmware Versions on M3900 Sets Page Query Disk Firmware Versions Page 136 of 174 Appendix A: Flash Download procedure 553-3001-216 Standard 5.00 January2002 Table 1 8 Firmware and PSWVv ersions AppendixA: Flash Download procedure Page 137 of 174 M3900Series Meridian Digital Telephones Description,Installation and Administration Flash Download advisements Page Page Page PSDL Installation Procedure Installation procedures for Options 61C, 81, and 81C Page Split the Cores Install software on Core/Net 1 Page Switch call processing to Core/Net 1 Test Core/Net 1 Install software on Core/Net 0 Page Exiting split mode Test Core/Net 1 and Core/Net 0 Page Synchronize the hard disks Install procedure for Option 51C Install PSDL File Test Call Processing Complete the upgrade Installation procedure for Option 11C and Option 11 Mini Page Install Procedures for 81C Pentium II Call Processor Page Check that Core 0 is active Split the Cores Install PSDL file on Core/Net 1 Testing partition 2 Switch call processing to Core/Net 1 Test Core/Net 1 Install PSDL file on Core/Net 1 Testing partition 2 Exiting split mode Test Core/Net 1 and Core/Net 0 Commands for System wide Flash Download of M3900 sets LD 97 Configure parameters for System-wide Flash Download. Page LD 32 Flash Download commands. Page Page List of terms Page Page Page Page Meridian 1 M3900 Series Meridian Digital Telephones Description, Installationand Administration