Multi-Tech Systems MT3410ZLX-T/2 owner manual Tech Support, Recording Modem Information

MultiMobile Owner’s Manual

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of your Multi-Tech modem, please call 1-800-972-2439. Please fill in the modem information form (below), and have it available when you call. If your modem requires service, the technical support specialist will guide you on how to send in your modem (see “Service”section).

Recording Modem Information

Please fill in the following information on your Multi- Tech modem. This will help Tech Support in answering your questions. (The same information is requested on the warranty registration card.)

Modem model #____________________________

Modem serial#______________________________

Modem firmware version #____________________

Software name_____________________________

Software version #__________________________

The modem model number and serial number are printed on a label on the bottom of your modem. The software version numbers are printed on the diskette labels. You can also find the software version numbers by selecting Help >> About... from the software menu bars. Enter the ATI1 command to display the modem firmware version number.

Before calling Tech Support, please check your cables to ensure they are connected properly; then note the status of your modem including status indicators, screen messages, diagnostic test results, problems with a specific application, etc.

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