5 - Service
Service
If your tech support specialist decides that service is required, you may send your modem to our factory (freight prepaid). Return shipping charges will be paid by
Include the following with your modem:
•A description of the problem.
•Return billing and return shipping addresses.
•Contact name and phone number.
•Check or purchase order number for payment if the modem is out of warranty. (The standard repair charge for this modem is $95. This price is valid at the time of this publication, but could change in the future. Check with your technical support specialist.)
•If possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent (see “Recording Modem Information”).
Send modems to the following address:
2205 Woodale Drive
Mounds View, MN 55112 Attn.: Service or Repairs
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