Transfer

Transfer

Description

Send the outside call you are on to a co-worker.

Transfer permits an extension user to send (i.e., extend) an active call to any other extension in the system, a Ring Group, UCD Group or voice mail. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination exten- sion. If a transferred outside call is still unanswered, the call diverts to Key Ring. This assures that users do not lose or inadvertently abandon their transfers. An extension user can Transfer both outside calls and Intercom calls.

The system allows the following types of transfers:

Screened Transfer

The transferring user announces the call to the destination before hanging up.

Unscreened Transfer

The transferring party extends the call without an announcement.

Distinctive Flash Rate on Recall

Transfer recall features a distinctive flash rate for line keys (see the chart below). This allows the keyset extension user to easily differentiate new calls that are ringing from transferred calls that are recalling.

Distinctive Flash Rate on Transfer Recall

 

For this type of call:

You see this flash rate:

 

 

 

 

 

 

 

 

 

Call that you transferred

Slow Flash (red)

 

 

 

 

 

Call that you initially transferred

Double Wink On (green)

 

recalling your phone

 

 

 

 

 

 

 

 

 

 

Transfer Recall Display

The Transfer recall display occurs as the call is ringing the extension that initially transferred it as well as after the call diverts to Key Ring. It identifies:

The type of call recalling the extension.

The extension to which the call was initially transferred.

Handsfree Transfer

Handsfree Transfer allows an extension user to Transfer an outside call directly to a co-worker’s speakerphone.

Hotline Automatic Transfer

With Hotline Automatic Transfer, the extension can Transfer their call to a co-worker just by pressing their Hotline key and hanging up. Without Hotline Automatic Transfer, the user must press TRANSFER before pressing the Hotline key. If the user frequently uses their Hotline key for one-button Transfer to co-workers, Hotline Automatic Transfer is recommended. If the user prefers to consult with their Hotline partner rather than Transfer, disabling Hotline Automatic Transfer would be helpful.

Pressing TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

Features

DSX Feature Handbook

Features 161

Page 169
Image 169
NEC 1093099 manual Transfer Recall Display, Handsfree Transfer, Send the outside call you are on to a co-worker