NEC 1093099 Call Waiting / Camp-On, Off-Hook Ringing Camp-On Tones, Camp-On to a Busy Extension

Call Waiting / Camp-On

Call Waiting / Camp-On

Description

Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten.

With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On (by dialing 2), the system signals the busy extension with two beeps indicating the first waiting call. (The busy extension can be on a handset or Handsfree call.) The call goes through when the extension becomes free.

If an extension has more than one caller waiting, they queue on a first-in/first-out basis (FIFO). The exten- sion will not hear Camp-On beeps for additional waiting calls.

Off-Hook Signaling also alerts the user when unanswered calls are waiting to get through. Turn to Off-Hook Signaling (page 114) for more.

The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur for an extension when they are the exclusive recipient of the call (such as a DIL).

	Off-Hook Ringing	Camp-On Tones
Key Ring	Yes	No
Transferred Outside Call	Yes	Yes
Direct Inward Line	Yes	Yes
Transfer from voice mail (UTRF)	Yes	Yes
Call Coverage Key	Yes	No
Group Call Pickup Key	Yes	No

Operation

	Camp-On to a Busy Extension	In these instructions:
		[Super Display Soft Key]
		[Keyset Soft Key]
To Camp-On to a busy extension:
1.	Call the busy extension.
	• Listen for busy or busy/ring tone.
	• With IntraMail installed, you will hear a voice prompt first.
2.	Dial 2 but do not hang up.
	• If you hang up, the system converts your Camp-On to a Callback.
3.	When your co-worker hangs up their initial call, you hear:
	• Ringback as their telephone rings.
	• Your co-worker’s voice when they answer.

28 ◆ Features DSX Feature Handbook