Call Coverage Keys | NEC 1093099 specification

Call Coverage Keys

Call Coverage Keys

Description

Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.

A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, ﬂashes slowly when the co-worker has an incoming call, and ﬂashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incom- ing call. They can also go off hook and press the Call Coverage key to call the covered extension. An exten- sion can have as many Call Coverage Keys as they have available Feature Keys on their telephone.

Call Coverage Key Busy Lamp Indications

When the key is:	The covered extension is:

Off	Idle or not installed

On	Busy

Slow Flash	Ringing

Medium Flash	Covered extension is in DND for outside
	calls (option 1).

Fast Flash	Covered extension is in DND for Intercom
	calls (option 2) or All Calls (option 3).

Call Coverage Keys will intercept the following types of calls:

❥Key Ring Calls

❥Ringing Intercom calls

❥Calls to a UCD Group master number

❥Calls ringing a Group Ring master number

❥Transferred calls

Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.

Features

DSX Feature Handbook

Features ◆ 19

Image 27

NEC 1093099 manual Call Coverage Keys

Contents

DSX Telephone Feature Handbook NEC Unified Solutions, Inc Table of Contents Direct Station Selection DSS Console Ii Table of Contents Key Ring Language Selection Last Number Redial Park Iv Table of Contents Walking Class of Service Vi Table of Contents Features IntroductionYou see DSX-nn Intercom + #11 or # ChartsDSX Dial Codes by Feature Page 1 When you are Charts Button Display Telephone Introduction Telephone Illustrations Button Display Telephone Speed Dial Bin keys Feature keys Button Super Display Telephone Introduction Calls Button DSS Console Telephone Illustrations Operation Description Account Codes Forced Account Codes Account Codes and Emergency CallsOptional Unforced Account Codes To enter an Optional Unforced Account Code Alphanumeric Display To answer a call ﬂashing the Operator Call Key Attendant Call QueuingOperator Call Key Attendant Call Queuing To call the attendant Press Intercom Attendant PositionAttendant is the system’s call processing focal point Attendant Position To enable Auto Redial Auto RedialAuto Redial Automatic Handsfree Background Music Background MusicTo turn Background Music on and off Barge In Intrusion Barge In IntrusionTo Barge In on a call Call Coverage Keys User Programmable Feature Call Forwarding Key Call Forwarding CancelCall Forwarding Call Forwarding Chaining Call Forwarding Toggle in a Personal Speed Dial Bin Call Forwarding Conﬁrmation ToneFor LINE/GRP/ICM, press Intercom + Hold #CC #22 Call Forwarding Clear All Activating or Canceling Call Forwarding Off Premises Call Forwarding Off PremisesTo activate Call Forwarding Select to override the existing entry and enter a Select to cancel and back up to stepSelect the bin option Select the number option To manually time your Intercom or outside call Call TimerAutomatically Timing Your Outside Call Manually Timing Your Outside Call To stop the Call Timer To restart the Call TimerTo review the duration of your last timed call To Camp-On to a busy extension Call Waiting / Camp-OnOff-Hook Ringing Camp-On Tones Camp-On to a Busy Extension Leaving a Callback Cancelling a CallbackTo cancel a Callback Callback Press Check Caller IDSingle and Multiple Message Format Compatibility Clearing the Display Caller ID Logging Reviewing the Caller ID LogTo review your Caller ID log To answer an outside call Central Ofﬁce Calls, AnsweringAnswering Priority Answering Outside Calls Store and Forward Central Ofﬁce Calls, Placing To place an outside call over a Line Group Placing Outside Calls Using Line Keys Using Store and Forward and Account Codes Using Store and ForwardFeature Name To place an outside call using Store and Forward To check a Personal Speed Dial name and number Checking Feature Key AssignmentsTo check a Feature Key assignment Check Key Description Capacity Setting up a ConferenceTo set up a Conference Conference To use Conference at a single line telephone Using Conference at a Single Line TelephoneExiting a Conference To exit a Conference without affecting the other parties Cordless Telephone Dial Number Preview Dial Number Preview helps the user avoid dialing errorsUsing Dial Number Preview To dial using Dial Number Preview To replace 2049265410 with Dial Number Preview Editing Example Direct Inward Line Night Mode Control Using Direct Line Access Direct Line Access Direct Station Selection DSS When the DSS/BLF key is Covered extension is #253 To place a call to a co-worker using a DSS keyTo Transfer a call to a co-worker using a DSS key Setting Up DSS Keys Feature Direct Station Selection DSS Console Default DSS Console Key Assignments 60-69 DSS Console Feature Key Assignments Lamp only no ring Call Coverage Key Night key and UCD Night key. The System 999 Use this option to assign a Feature Key as a While on a call To use the Transfer key Using the Speed Processing Keys on the DSS ConsoleTo use the Answer key To use the Release key Using Directed Call Pickup Directed Call PickupTo intercept a call ringing a co-worker’s extension Select to call the displayed name Using Directory DialingTo place a call using Directory Dialing Directory Dialing Distinctive Ringing Hierarchy Distinctive Ringing Call Type When Multiple Calls Ring an ExtensionUnderstanding Ring Types Ring Types Using Distinctive Ring Conﬁguration Distinctive Ring ConﬁgurationTo customize a Ring Set for your extension Using Extension Override Extension OverrideTo customize ringing for your extension’s outside calls Key Ring Override Using Key Ring Override Hotline Busy Lamp Indications Do Not DisturbDo Not Disturb BLF for Hotline and Call Coverage Keys Do Not Disturb Options This DND option Blocks these calls If you are on a call or anytime your telephone is not idle To enable or disable DND an extensionCall Coverage Key Busy Lamp Indications Enabling or Disabling Do Not Disturb To use Do Not Disturb Override Do Not Disturb OverrideEasily override a co-worker’s Do Not Disturb Do Not Disturb Override Door Box Door Box RelaysDoor Box Alerts Controlling the Door Strike Extended Ringing Direct Inward LineTransfer Uniform Call Distribution UCD Hunting Extension HuntingCircular Hunting Terminal Hunting To send a call to a UCD Group To send a call to a Terminal or Circular Hunting Group Extension Locking Walking Class of Service and Extension Locking Unlocking an Extension from the Attendant’s Phone To change your PIN number if you already have one assigned Feature Keys Feature Keys simplify feature operation34-Button Display Telephone features 90-98 Extension Feature Key Assignments Hotline key Extension Feature Key Assignments Page 3 While on a handset Call Forwarding Programming Feature Keys Mnemonic Operation Access LevelHold + Press Volume Up or Volume Down to select Account Code Flash Flashing and Outside LineTo Flash the outside line you are on Flexible Numbering Plan To disconnect a busy line Using Forced Line DisconnectForced Line Disconnect Disconnect a co-worker’s outside call in an emergency Group Call Pickup Answering a Pickup Group CallTo answer a call ringing a phone in your Pickup Group Group Listen Placing and Transferring Ring Group Calls Group Ring Answering Ring Group Calls Answer a Call to a Ring GroupTo answer a call ringing your Ring Group Handsfree and Handsfree Answerback HandsfreeHandsfree Answerback and Forced Intercom Ringing #VA + V for voice announce or R for ring + Speaker to Exit To turn incoming voice announcements off Headset Key Headset Compatibility Off-Hook Signaling and Headsets Hold Hold Recall Display To place an outside or Intercom call on Exclusive Hold To pick up an outside call on Exclusive HoldTo place an Intercom call on Hold To pick up an Intercom call from Hold Hotline Automatic Transfer Hotline To answer a call from your Hotline partner To place a call to your Hotline partnerPress your Hotline key To transfer a call to your Hotline partner Interactive Soft Keys To answer an intercom call IntercomUse Intercom to call any co-worker Placing and Answering Intercom Calls Key Ring HoldPark Select to exit Language SelectionSelect English as your display language Select Spanish as your display language Quickly redial the last number dialed Using Last Number RedialLast Number Redial Enhanced Last Number Redial Using Enhanced Last Number Redial To redial your last call at a 3-line display telephoneTo redial your last call at a Super Display Telephone Using Line Group Routing To place a call using Line Group RoutingLine Group Routing To place a call over a Line Group Dial codes to access Line Groups for outgoing callsUsing Line Groups Line Groups Press a line key for one-touch access to an outside line Line KeysLine Key BLF Indications To place a call using a line key To answer an incoming call using a line keySetting Line Key Ringing Feature Line Queuing Priority Line Queuing / Line CallbackLine Queuing Line Callback Loop keys simplify answering and placing calls Switched Loop KeysLoop Keys Fixed Loop Keys Using Loop Keys To answer a call on a loop keyTo place a call on a loop key To join a Meet-Me Conference Using Meet-Me ConferenceTo set up a Meet-Me Conference Meet-Me Conference To answer a Message Waiting Using Message WaitingMessage Waiting To leave a Message Waiting To activate or deactivate Microphone Mute Using Microphone MuteMicrophone Mute Handsfree Reply Soft Key Using Monitor / Silent Monitor Monitor / Silent MonitorTo Monitor a call Music on Hold To program your extension’s name Names for Extensions and LinesNames help identify lines and extensions Programming Names Additional Name Programming Options Name Programming Chart Night Service / Night Ring Night Service KeysUse Night Service to reroute calls after hours To answer a call that is ringing over the Paging speakers To answer a call that rings a line or loop key at night Off-Hook Signaling for Hotline Calls Off-Hook SignalingOff-Hook Signaling for Outside Calls Off-Hook Signaling for Intercom Calls Clear = None #647 Relay Control PagingInternal Paging External Paging Background Music Over External Ring Over Page Volume AdjustmentIntercom Ring Over External Door Chime Over External Lift the handset Dial *0 Converse with the caller #VP + Y to enable or N to disable + Speaker to exitMaking a Page Announcement To make an internal Paging announcement On red Park System Park Orbit Recall Display Personal Park Orbit Recall Display To Park or retrieve a call in Personal Park Orbit Park PBX / Centrex Compatibility PBX/Centrex Access Codes Prime Line vs. Ringing Line Preference Prime Line PreferenceIdle Prime Line Intercom Prime Line Privacy Using Privacy Release Groups Privacy Release GroupsQuickly join in a co-worker’s outside call To answer an incoming call on your Private Line Using your Private LinePrivate Line You can have a line reserved exclusively for your own use Calls Programmable Idle Menu Soft Keys Super Display Speed Dial number or name if programmed #SM #76 Customizing your Idle Menu Soft keys Super Display OnlyTo customize your idle menu soft keys Programmable Idle Menu Converting Dialing from DP to Dtmf Pulse to Tone Conversion Removing Lines and Extensions from Service Removing Lines and Extensions from Service Privately call a co-worker while you’re busy on your handset Reverse Voice Over To place a call to your Reverse Voice Over partner To place a call using Reverse Voice OverTo Transfer a call using your Reverse Voice Over key To return to your initial caller To bypass Ringdown Using RingdownRingdown Extension To use the Ringdown extension Keyset Attendant Feature Ringing Line PreferenceSimply lift the handset to answer a ringing call Does pressing Speaker while in the Headset mode #757 User Programmable Feature Using Ringing Line PreferenceTo use Ringing Line Preference To bypass Ringing Line Preference To save the outside number you just dialed up to 32 digits Using Save Number DialedSave Number Dialed Save the number you just dialed for quick redialing Selectable Display Messaging Option Default To select a Selectable Display Message Setting Up Selectable Display Messaging Name Programming Chart Single Line Telephones Message WaitingBarge Call Waiting / Camp-On To answer the Door Box ringing Direct Line AccessDirected Call Pickup Door Box To place a call to the Door Box Intercom To place an Intercom call Group Call PickupTo place a call on Exclusive Hold To retrieve a call from Exclusive Hold Meet-Me Conference To set up a Meet-Me Conference Message Waiting To leave a message for a co-workerPaging Speed Dial To dial a Speed Dial number Park To Park a callTo retrieve a parked call Pulse to Tone Conversion Voice Mail To leave a voice mail message for a co-worker SplitTandem Calls / Unsupervised Conference Transfer To transfer your call Speed Dial To program a Personal Speed Dial number Chaining Bins for Dialing Long NumbersChaining Notes Programming and Dialing Personal Speed Dial To program a System Speed Dial number To dial a stored Personal Speed Dial number Speaker to exit Programming System Speed Dial User Programmable FeaturesProgramming and Dialing System Speed Dial To dial a stored System Speed Dial number Name Programming Chart Split Alternate Using Split Station Key Telephones Button Display Telephone with SpeakerphoneButton Backlit Display Telephone with Speakerphone Ring/Message Lamp For this feature Lamp does this Setting up a Tandem Call To set up a Tandem CallTandem Calls / Unsupervised Conference To set up a Tandem Call at a single line telephone Disconnecting a Tandem CallTo disconnect a tandem call using Forced Line Disconnect Setting up a Tandem Call at a Single Line Telephone Using Line-to-Line Transfer to set up a Tandem Call To set up a Tandem Call via line-to-line TransferPlace or answer an outside call #TD #83 Time and Date Send the outside call you are on to a co-worker TransferTransfer Recall Display Handsfree Transfer Using Transfer Transfer #47 User Programmable FeaturesUser Programmable Features #22 #87 Intercom + Press Volume Up or VolumeKeys + Hold + Intercom + Volume Up #45 #RLP Voice Mail Interactive Soft Key Shows New Messages Personal Answering Machine EmulationVoice Mail Overﬂow Message Center Mailbox To call your mailbox To hang up while using your mailboxActivating or Canceling Call Forwarding to your Mailbox To activate or cancel Call Forwarding to your mailbox Method B Transfer without ﬁrst ringing Press Transfer Transferring Calls to a Mailbox You see Record Mailbox Using Conversation RecordUsing the Message Center To record your active call in a mailbox To activate or cancel Personal Answering Machine Emulation Using Answering Machine Emulation Voice Mail To respond to a Voice Over alert one to your extension Using Voice OverVoice Over To initiate a Voice Over to a busy extension Volume, Brightness, and Contrast Controls Volume Control PresetsDisplay Brightness and Contrast Control Select the volume control preset mode Adjusting your Telephone’s VolumeTo adjust the display contrast To set up the volume control presets Select the display preset mode Using Walking Class of Service Walking Class of Service Walking Class of Service Walking Class of Service