Callback
Callback
Description
With Callback, a user does not have to repeatedly call a busy extension back, hoping to find it idle.
When an extension user calls a busy
❥Caller at extension A leaves a Callback at extension B.
-Caller can place or answer additional calls in the mean time.
❥When extension B becomes idle, the system rings extension A. This is the Callback ring.
❥Once caller A answers the Callback ring, the system rings (formerly busy) extension B.
-If caller A doesn’t answer the Callback ring, the system cancels the Callback.
❥As soon as caller B answers, the system sets up an Intercom call between A and B.
An extension user can leave a Callback at many extensions simultaneously. The system processes the Call- backs as the extensions become free. In addition, many extensions can leave a Callback at the same exten- sion. The system processes these Callbacks on a
If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback.
Operation
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| Leaving a Callback | In these instructions: |
| [Super Display Soft Key] | |
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| [Keyset Soft Key] |
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To leave a Callback at a busy extension: |
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1. | Call the busy extension. |
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| • Listen for busy or busy/ring tone. |
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2. | Dial 2 and hang up. |
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| • Stay on the line without hanging up if you want to |
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3. | When the busy |
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| • You hear Intercom ring. |
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4. | Answer the Intercom ring. |
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| • The system automatically places a call to your |
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| • Speak to your |
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| Cancelling a Callback | In these instructions: |
| [Super Display Soft Key] | |
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| [Keyset Soft Key] |
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To cancel a Callback: |
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1. | Do not lift the handset, do not press INTERCOM, and do not press SPEAKER. |
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2. | Dial # + DC (32). |
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| • This cancels the Callback you have left. If you have left callbacks for several extensions, this simultaneously | |
| cancels all your Callbacks. |
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Features
DSX Feature Handbook | Features ◆ 29 |
