NEC 1093099 Using Message Waiting, To leave a Message Waiting, To answer a Message Waiting

Message Waiting

Message Waiting

Description

For systems without voice mail, leave a Message Waiting request for a return call.

An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing V-MAILkey and Ring/Message lamp at the called extension. Answer- ing the Message Waiting automatically calls the extension which left the indication. Message Waiting ensures that a user will not have to recall an unanswered extension. It also ensures that a user will not miss calls when their extension is busy or unattended.

An extension user can leave Messages Waiting at any number of extensions. Also, any number of extensions can leave a Message Waiting at the same extension. If an extension has multiple messages waiting, the user can scroll through their Messages Waiting and select a co-worker to call back.

Operation

Using Message Waiting

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

To leave a Message Waiting:

1.Place Intercom call to a co-worker.

•The extension you call can be unanswered, busy, or in Do Not Disturb.

2.Press V-MAIL.

3.Hang up.

To answer a Message Waiting:

1.Look at your V-MAILkey and Ring/Message Lamp - they should be flashing (red).

2.Press INTERCOM + V-MAIL.

•The system cancels the Message Waiting if the extension you call is busy, doesn’t answer, or is Do Not Disturb.

•If the extension you call doesn’t answer, press V-MAILto automatically leave them a Message Waiting.

•If your V-MAILkey and Ring/Message Lamp continue to flash you have additional messages waiting.

To review your Messages Waiting and select a message for a return call:

1.Do not lift the handset.

2.Press V-MAIL.

3.When you see MSG xxx:

•Press V-MAILuntil the extension you want to call displays.

4.When the extension you want to call displays, lift the handset.

5.Press V-MAIL.

•The system cancels the Message Waiting if the extension you call is busy, doesn’t answer, or is Do Not Disturb.

•If the extension you call doesn’t answer, press V-MAILto automatically leave them a Message Waiting.

106 ◆ Features DSX Feature Handbook