Error Messages, Error Message Cause Action | Brother MFC 9600

Error Messages

Error Message	Cause	Action

CHANGE DRUM	The drum unit is near the	Use the drum unit until
SOON	end of its life.	you have a print quality
		problem; then replace the
		drum unit with a new one.
	The drum counter was not	1.	Open the front cover
	reset.		and press Clear .
		2.	Press 1 to reset.

CHECK PAPER	The machine is out of paper	Refill the paper or remove
CHECK PAPER #1	or paper is not properly	the paper and load it
CHECK PAPER #2	loaded in the paper cassette.	again.

CHECK CASSETTE	MFC cassette cover is open	Close cassette cover or install
	or MFC cassette is not	cassette properly.
	installed properly.

CHECK SCAN LOCK	The scanner lock is locked.	Release the scanner lock
		lever and press Stop . If you
		see MACHINE ERROR AF
		(or AE), stop operation and
		call Customer Service for
		assistance:
		USA: 1-800-284-4329
		From within Canada:
			1-800-853-6660
		From within Montreal:
			1-514-685-6464

COMM. ERROR	Poor phone line quality	Try the call again. If problem
	caused communication error.	continues, call Telephone
		Company to check your
		phone line.

CONNECTION FAIL	You tried to poll a fax	Verify the other party’s
	machine that is not in	polling setup.
	Polled Waiting mode.

COOLING DOWN	The temperature of the drum	You must wait 20 minutes for
	unit or toner cartridge is too	it to cool.
	hot. The machine will pause
	its current print job and go
	into cooling down mode.
	During the cooling down
	mode, you will hear the
	cooling fan running while the
	display on the machine shows
	COOLING DOWN.

COVER OPEN	The front cover was not	Close the front cover for
	completely closed.	the drum unit.

DISCONNECTED	The other party or other	Try to transmit or receive
	party’s fax machine	again.
	terminated the call.

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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC 9600 owner manual Error Messages, Error Message Cause Action

Contents

MFC If You Need to Call Customer Service Frequently Asked Questions FAQs For Customer ServiceBrother Numbers Brother fax-back system Ordering Accessories and Supplies Canada Disclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Setting Up the Brother MFC and PC to Using the Brother Machine with Your PCBefore You Install Multi-Function Link Pro Using a USB Cable to Connect the MFC to the PC 15-1 Using Multi-Function Link Pro Software Using ScanSoft PaperPort for Brother/TextBridgeUsing the Control Panel Keys For Windows 95/98 Twain Compliant Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Troubleshooting and Routine Maintenance Standard Telephone and FCC Notices Using the Brother MFC with a New Power Macintosh G3 Connecting Your USB Equipped Apple Macintosh G3 or iMacInstalling the Brother Printer and Scanner Drivers Using Brother Twain Scanner Driver with Your Apple Using This Manual Test Sheet Procedures For USA OnlyIntroduction Finding Information MFC 9600 Control Panel Overview Help Print Priority Fax Tones and Handshake ECM Error Correction ModeAbout Fax Machines Make sure you have the following items Assembly and ConnectionsPacking List No ! no ! no Choosing a Location Important Safety Instructions Release the Scanner Lock Assembly Installing the Drum Unit Assembly With Toner Cartridge Paper Capacity of Paper Cassette PaperAcceptable Paper Loading Paper in Multi-purpose Paper Cassette Paper Specification for the CassetteManual Feed Slot Maximum Paper Height Guide Connecting the MFC Connect the power cord Connect the telephone line cord Connecting an External Telephone Connecting an External TAD Telephone Answering DeviceConnections Sequence Do not connect a TAD elsewhere on the same phone line Recording Outgoing Message OGM Special Line Considerations Roll Over Phone LinesTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single LineIf you are installing the MFC to work with a PBX S E M B L Y a N D C O N N E C T I O N S Function Mode On-Screen ProgrammingUser-Friendly Programming FAX Printer Video Function Selection Table Fax Functions Function Description Factory Set Setup Receive Setup Send Print Reports Printer Functions Video Functions Initial Setup Setting Dialing Mode Tone/PulseSetting Date and Time Getting Started Setting Station ID FAX Enter & SETTEL Entering Text Setting Beeper Volume Making corrections Speaker Volume Ring VolumeSleep Mode Memory Storage Delayed Timer Turning On Automatic Daylight Savings TimeSET TIME1234 Enter & SET Auto Daylight I T I a L S E T U P Setup Receive Setting or Changing the Answer ModeMode How it works When to use it Answer Mode FAX? EXT.TEL/TAD? MANUAL? Turning on Cassette #2 Setting Ring DelayEasy Receive Setting Paper Size Printing a Reduced Incoming DocumentRecommended Reductions Cassette #2 Select - & SET Toner Save Setting Cassette UsageSetting the Print Density Advanced Receiving Operations Operation from Extension TelephonesPrinting a Fax in Memory Changing the Fax Receive Code Setting Up Polling Receive Setting Up Sequential Polling ReceivePolling Polling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Canceling a Scheduled Job Remaining Jobs Registering your Distinctive Ring Pattern Printing Caller ID List Caller IDViewing Caller ID List Clearing a Caller ID Stored in Memory Setup Send Sending Faxes Using Multiple SettingsAccepted Other SETTINGS? 1.YES 2.NO Before You Begin Originals are Face Up ADF Faxing from the Scanner Glass Setnext page Startto Dial Automatic Transmission ResolutionContrast Dual Access Manual TransmissionManual and Automatic Fax Redial Send 2.RECEIVE Real Time Transmission Checking the Jobs StatusRealtime TX Real Time TX Canceling Jobs in Memory Basic Sending OperationsComposing Electronic Cover Comment OFF Please Call Urgent Confidential Cover Page for Next Fax Only User DefinedComposing Your Own Comments Using a Printed Cover Always Send CoverCOVERPAGEOFF? Coverpage ON? and press Set Overseas Mode Delayed FaxOverseas Mode Delayed FAX Multiple Resolution Transmission Delayed Batch TransmissionBatch TXON? Select Setting Up for Polling Transmit Polled TXOFF? Select Storing One Touch Dial Numbers Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Storing Speed Dial Numbers Changing One Touch and Speed Dial NumbersSPEED-DIAL? # Enter & SET Enter & SET Name Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Remote Fax Options Paging and Fax ForwardingProgramming a Paging Number PAGING? Setting Fax Storage Programming a Fax Forwarding NumberFAX FORWARD? Select - & SET FAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Changing Remote Retrieval Access Code Using Remote Retrieval Access CodeRemote Retrieval Long beep Fax messages No beeps No messages Remote Commands OFF Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely MFC Settings and Activity Printing ReportsTo Print a Report Remote FAX OPT INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Stacking Multiple Copies Using the ADF Making CopiesBasic Copy Operation Copying One Copysorting Sorting Multiple Copies Using the ADFSingle or Multiple Copies Using the Scanner Glass Copy Options Temporary Settings Memory Full MessageCopy Contrast Memory Full P.01 Online Copy to Copy Stop to Abort DOC TYPEAUTO? Document TypeEnlarged or Reduced Copies Special Copy Options 4in1 2in1 Poster OPTIONSSORT? Walk-Up Video Printing Videopress Copy Capture Ready Setting Up Video Print ModeBlack and White Video Printing Changing Default Settings Setting Video Printing Quality Setting Video Type Setting Print SizeVideo Capture from the PC Videostill Videomoving 12Setting Up the Brother MFC and PC to Work Together Using the Brother Machine with Your PCBefore You Install Multi-Function Link Pro If You Don’t Have a CD-ROM Drive RAM Computer RequirementsCPU Select Recommended and click Next Installing Brother Software Using a USB Cable Make sure Specify a location is selected and click Next Brother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Installing the Brother Software For Parallel Interface Overview of Basic Steps T U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Multi-Function Link Pro Mode Receiving Messages into the PC 12 16 S E T U P B R O T H E R M a C H I N E W I T H P C For DOS Users What Does the Remote Printer Console Do?HP LaserJet IIP HP LaserJet DOS Installing the Remote Printer ConsolePrinter Status Monitor Program Using the Remote Printer Console Main Program Alt + DAlt + P Alt + C Printer Setup Category Print Setup SectionRemote Printer Console Current Printer Status Information PC8 Setup SectionFont Configuration Other Configuration Console Configuration Category Using the Printer Status Monitor Program 13 8 F O R D O S U S E R S Using the Brother MFC as a Printer Special Printing Features Two-Sided Printing Manual Duplexing Printing From Your PCMulti-purpose Paper Cassette Front Output Bin Loading One Sheet of Paper Loading More than One Sheet of PaperFeed Press FF/CONT Printing on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R Test/Reset Key Printer Operation KeysOn/Off Line Key FF/Cont Key Printing the Print Configuration List Restoring Factory Default SettingsPrinting the Internal Font List Printing PC Data in Hexadecimal Using the Windows Based Brother Control Center Brother Control Center How to Turn Off AutoLoad AutoLoad the Brother Control Center Scanning Operations Brother Control Center FeaturesAuto Configuration PC Fax Operation Scanner Settings for Scan, Copy and PC Fax ButtonsCopy Operations To access the Scanner Configurations screen Global SettingsSetting Up the Scanner Configurations Scanner Settings Scan to FilePerform an Operation from the Control Center Screen Destination Folder I N G B R O T H E R C O N T R O L C E N T E R Send Scan to E-mail Email Application Show QuickSend Menu File AttachmentsConversion Options QuickSend List Send Scan to Word Processor Word Processor 15 12 U S I N G B R O T H E R C O N T R O L C E N T E R User Defined Button Target Application Copy Settings Copy / Two on One Copy Send a Fax FAX Settings Brother Resource Manager Using Multi-Function Link Pro SoftwareIntroduction MFC Remote Setup Sending a Quick Fax Multi-Function Link Pro Main MenuSending a Fax from Your PC Sending a Fax from the Main Menu Sending a Fax from a Windows Application Receiving Faxes into the PC Checklist for the MFCChecklist for Your PC Viewing Received Faxes 17Using ScanSoft PaperPort for Brother/TextBridge Using the Scan KeysScan Image Scanningimage Scan/OCR Scan to E-mailScanningocr SCANNINGE-MAIL Using ScanSoft PaperPort and TextBridge Viewing Items in ScanSoft PaperPort Organizing Your Items in Folders Links to Many Other Applications Exporting Items in Other Formats Scanning a DocumentImporting Items from Other Applications Accessing the Scanner Scanning a Document into the PC Color Type Settings in the Scanner WindowResolution Adjust SizeCustom Paper How to use PreScan to adjust an image PreScanning an Image I N G P a P E R P O R T a N D T E X T B R I D G E To connect your video equipment Connecting Your Video EquipmentCapturing An Image To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Click Windows 3.1 / 95 / 98 / NT Customer Support For Windows 95/98 Only Using Automatic E-Mail PrintingMain Features To Access the On-Line Documentation Optional Accessories Additional Memory for Faxing/PrintingFor the Printer For the Fax Paper Cassette #2 Option Network LAN Board Important Information Standard Telephone FCC Notices For 120V Models Only Energy Star Compliance Statement Laser Safety For 110-120V Models Only Important-About the Interface CableIndustry Canada Compliance Statement For Canada Only FDA Regulations Important Safety Instructions Fax-back system Compilation and Publication Notice Trademarks Error Messages Troubleshooting and Routine MaintenanceTroubleshooting Error Messages Error Message Cause Action Download Full Document Jams and Paper Jams Document Jam in the Top of the ADF Unit Document Jam Inside the ADF Unit Printer Jam Paper is Jammed in the Fuser Unit Paper is Jammed in the Multi-purpose Paper CassettePaper is Jammed near the Drum Unit If You Are Having Difficulty with Your MFC Difficulty Suggestions Copy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Packing and Shipping the MFC Lock the Scanner Lock Troubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Routine Maintenance Cleaning the Scanner Cleaning the Printer HOT Cleaning the Drum Unit Replacing the Toner Cartridge How to Replace the Toner Cartridge Toner Empty Indicator Lock Replacing the Drum Unit HOT Follow these steps to replace the drum unit For Customer Service Checking the Drum LifeReplace Drum Life Using the Brother MFC with a New Power Macintosh G3 or iMac Installing the Brother Printer and Scanner Drivers Importing Images Exporting Images in Other Formats Scanning a Document into Your Macintosh G3 or iMac Resolution Image Scanning Area Business Card Size Miscellaneous Contrast PreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Product Description SpecificationsFax Specifications Printer Specifications On CD-ROM Parallel Interface SpecificationsTrue Type Fonts USB Universal Serial Bus Interface Specifications Symbol Sets/Character SetsHP mode Resident Fonts Specification S Specification S Index Up Broadcasting COMM. Error Memory Full 10-3 not Registered Answering device LCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web