Brother MFC 9600 guide

Software Difficulties (Continued)

Video

Capture

Difficulty

DOS Setup

Printing

Difficulties

Difficulty	Suggestions

“Unable to write to	1.	Make sure the MFC is on (plugged into the
LPT1” or “LPT1		AC outlet) and that it is connected directly
already in use” Error		to the computer using the bundled
Message appears.		IEEE-1284 bi-directional parallel cable.
		The cable must not go through another
		The cable must not go through another
“MFC is Busy” or		peripheral device (such as a Zip Drive,
“MFC Connect		External CD-ROM Drive, or Switch box).
Failure” Error
Message appears.	2.	Make sure the MFC is not displaying an
		error message on the LCD Display.
	3. Make sure no other device drivers, which
		also communicate through the parallel port,
		are running automatically when you boot up
		the computer (such as, drivers for Zip
		Drives, External CD-ROM Drive, etc.)
		Suggested areas to check: (Load=, Run=
		command lines in the win.ini file or the
		Statup Group)
	4. Check with you computer manufacturer to
		confirm that the computer’s parallel port
		settings in the BIOS are set to support a
		bi-directional machine; i.e. (Parallel Port
		Mode – ECP)

LCD does not show	Check the video cable connection to the MFC’s
“Video: Press Copy	RCA pin jack. Check that the video equipment
Capture Ready.”	is sending a signal (video equipment is turned
	on and set to the correct setting).

I cannot print from my	Check that the DOS application software
application software.	interface settings match those of your printer:
	for example, if you are using a parallel printer
	cable, you would probably set your DOS
	software printer port to LPT1. Check for an
	error message on the LCD.

The machine prints,	This is an indication that your application
but it prints incorrect	printer emulation Prints setting and the
information.	machine’s printer emulation do not match.
Sometimes	Check your application software to make sure
it prints a couple of	you selected the correct printer driver. The
characters and then	machine emulates HP LaserJet IIP. Try setting
ejects the pages, etc.	the machine to HP emulation in Remote
	Printer Console and then select the
	HP LaserJet IIP printer in your application
	software.

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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC 9600 owner manual Video Capture Difficulty DOS Setup Printing Difficulties

Contents

MFC If You Need to Call Customer Service Frequently Asked Questions FAQs For Customer ServiceBrother Numbers Brother fax-back system Ordering Accessories and Supplies Canada Disclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Setting Up the Brother MFC and PC to Using the Brother Machine with Your PCBefore You Install Multi-Function Link Pro Using a USB Cable to Connect the MFC to the PC 15-1 Using Multi-Function Link Pro Software Using ScanSoft PaperPort for Brother/TextBridgeUsing the Control Panel Keys For Windows 95/98 Twain Compliant Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Troubleshooting and Routine Maintenance Standard Telephone and FCC Notices Using the Brother MFC with a New Power Macintosh G3 Connecting Your USB Equipped Apple Macintosh G3 or iMacInstalling the Brother Printer and Scanner Drivers Using Brother Twain Scanner Driver with Your Apple Using This Manual Test Sheet Procedures For USA OnlyIntroduction Finding Information MFC 9600 Control Panel Overview Help Print Priority About Fax Machines ECM Error Correction ModeFax Tones and Handshake Packing List Assembly and ConnectionsMake sure you have the following items No ! no ! no Choosing a Location Important Safety Instructions Release the Scanner Lock Assembly Installing the Drum Unit Assembly With Toner Cartridge Acceptable Paper PaperPaper Capacity of Paper Cassette Manual Feed Slot Paper Specification for the CassetteLoading Paper in Multi-purpose Paper Cassette Maximum Paper Height Guide Connecting the MFC Connect the power cord Connect the telephone line cord Connecting an External Telephone Connecting an External TAD Telephone Answering DeviceConnections Sequence Do not connect a TAD elsewhere on the same phone line Recording Outgoing Message OGM Special Line Considerations Roll Over Phone LinesTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone If you are installing the MFC to work with a PBX Custom Features on a Single LineMulti-Line Connections PBX S E M B L Y a N D C O N N E C T I O N S Function Mode On-Screen ProgrammingUser-Friendly Programming FAX Printer Video Function Selection Table Fax Functions Function Description Factory Set Setup Receive Setup Send Print Reports Printer Functions Video Functions Initial Setup Setting Dialing Mode Tone/PulseSetting Date and Time Getting Started Setting Station ID FAX Enter & SETTEL Entering Text Setting Beeper Volume Making corrections Speaker Volume Ring VolumeSleep Mode Memory Storage Delayed Timer Turning On Automatic Daylight Savings TimeSET TIME1234 Enter & SET Auto Daylight I T I a L S E T U P Setup Receive Setting or Changing the Answer ModeMode How it works When to use it Answer Mode FAX? EXT.TEL/TAD? MANUAL? Easy Receive Setting Ring DelayTurning on Cassette #2 Setting Paper Size Printing a Reduced Incoming DocumentRecommended Reductions Cassette #2 Select - & SET Setting the Print Density Setting Cassette UsageToner Save Advanced Receiving Operations Operation from Extension TelephonesPrinting a Fax in Memory Changing the Fax Receive Code Setting Up Polling Receive Setting Up Sequential Polling ReceivePolling Polling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Canceling a Scheduled Job Remaining Jobs Registering your Distinctive Ring Pattern Viewing Caller ID List Caller IDPrinting Caller ID List Clearing a Caller ID Stored in Memory Setup Send Sending Faxes Using Multiple SettingsAccepted Other SETTINGS? 1.YES 2.NO Before You Begin Originals are Face Up ADF Faxing from the Scanner Glass Setnext page Startto Dial Contrast ResolutionAutomatic Transmission Dual Access Manual TransmissionManual and Automatic Fax Redial Send 2.RECEIVE Real Time Transmission Checking the Jobs StatusRealtime TX Real Time TX Canceling Jobs in Memory Basic Sending OperationsComposing Electronic Cover Comment OFF Please Call Urgent Confidential Composing Your Own Comments User DefinedCover Page for Next Fax Only Using a Printed Cover Always Send CoverCOVERPAGEOFF? Coverpage ON? and press Set Overseas Mode Delayed FaxOverseas Mode Delayed FAX Multiple Resolution Transmission Delayed Batch TransmissionBatch TXON? Select Setting Up for Polling Transmit Polled TXOFF? Select Storing Numbers for Easy Dialing Auto Dial Numbers and Dialing OptionsStoring One Touch Dial Numbers Storing Speed Dial Numbers Changing One Touch and Speed Dial NumbersSPEED-DIAL? # Enter & SET Enter & SET Name Setup Groupgo Setting Up Groups for BroadcastingSelect ONE-TOUCH Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Remote Fax Options Paging and Fax ForwardingProgramming a Paging Number PAGING? Setting Fax Storage Programming a Fax Forwarding NumberFAX FORWARD? Select - & SET FAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Changing Remote Retrieval Access Code Using Remote Retrieval Access CodeRemote Retrieval Long beep Fax messages No beeps No messages Remote Commands OFF Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely MFC Settings and Activity Printing ReportsTo Print a Report Remote FAX OPT Activity Report Interval Transmission Verification Xmit ReportINTERVAL? Stacking Multiple Copies Using the ADF Making CopiesBasic Copy Operation Copying One Single or Multiple Copies Using the Scanner Glass Sorting Multiple Copies Using the ADFCopysorting Copy Options Temporary Settings Memory Full MessageCopy Contrast Memory Full P.01 Online Copy to Copy Stop to Abort Enlarged or Reduced Copies Document TypeDOC TYPEAUTO? Special Copy Options 4in1 2in1 Poster OPTIONSSORT? Walk-Up Video Printing Black and White Video Printing Setting Up Video Print ModeVideopress Copy Capture Ready Changing Default Settings Setting Video Printing Quality Setting Video Type Setting Print SizeVideo Capture from the PC Videostill Videomoving 12Setting Up the Brother MFC and PC to Work Together Using the Brother Machine with Your PCBefore You Install Multi-Function Link Pro If You Don’t Have a CD-ROM Drive CPU Computer RequirementsRAM Select Recommended and click Next Installing Brother Software Using a USB Cable Make sure Specify a location is selected and click Next Brother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Installing the Brother Software For Parallel Interface Overview of Basic Steps T U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Multi-Function Link Pro Mode Receiving Messages into the PC 12 16 S E T U P B R O T H E R M a C H I N E W I T H P C For DOS Users What Does the Remote Printer Console Do?HP LaserJet IIP HP LaserJet Printer Status Monitor Program Installing the Remote Printer ConsoleDOS Using the Remote Printer Console Main Program Alt + DAlt + P Alt + C Printer Setup Category Print Setup SectionRemote Printer Console Current Printer Status Information Font Configuration Setup SectionPC8 Other Configuration Console Configuration Category Using the Printer Status Monitor Program 13 8 F O R D O S U S E R S Using the Brother MFC as a Printer Special Printing Features Multi-purpose Paper Cassette Printing From Your PCTwo-Sided Printing Manual Duplexing Front Output Bin Loading One Sheet of Paper Loading More than One Sheet of PaperFeed Press FF/CONT Printing on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R Test/Reset Key Printer Operation KeysOn/Off Line Key FF/Cont Key Printing the Print Configuration List Restoring Factory Default SettingsPrinting the Internal Font List Printing PC Data in Hexadecimal Using the Windows Based Brother Control Center Brother Control Center How to Turn Off AutoLoad AutoLoad the Brother Control Center Auto Configuration Brother Control Center FeaturesScanning Operations Copy Operations Scanner Settings for Scan, Copy and PC Fax ButtonsPC Fax Operation Setting Up the Scanner Configurations Global SettingsTo access the Scanner Configurations screen Scanner Settings Scan to FilePerform an Operation from the Control Center Screen Destination Folder I N G B R O T H E R C O N T R O L C E N T E R Send Scan to E-mail Email Application Conversion Options File AttachmentsShow QuickSend Menu QuickSend List Send Scan to Word Processor Word Processor 15 12 U S I N G B R O T H E R C O N T R O L C E N T E R User Defined Button Target Application Copy Settings Copy / Two on One Copy Send a Fax FAX Settings Introduction Using Multi-Function Link Pro SoftwareBrother Resource Manager MFC Remote Setup Sending a Fax from Your PC Multi-Function Link Pro Main MenuSending a Quick Fax Sending a Fax from the Main Menu Sending a Fax from a Windows Application Checklist for Your PC Checklist for the MFCReceiving Faxes into the PC Viewing Received Faxes 17Using ScanSoft PaperPort for Brother/TextBridge Using the Scan KeysScan Image Scanningimage Scan/OCR Scan to E-mailScanningocr SCANNINGE-MAIL Using ScanSoft PaperPort and TextBridge Viewing Items in ScanSoft PaperPort Organizing Your Items in Folders Links to Many Other Applications Importing Items from Other Applications Scanning a DocumentExporting Items in Other Formats Accessing the Scanner Scanning a Document into the PC Resolution Settings in the Scanner WindowColor Type Adjust SizeCustom Paper How to use PreScan to adjust an image PreScanning an Image I N G P a P E R P O R T a N D T E X T B R I D G E Capturing An Image Connecting Your Video EquipmentTo connect your video equipment To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Click Windows 3.1 / 95 / 98 / NT Customer Support Main Features Using Automatic E-Mail PrintingFor Windows 95/98 Only To Access the On-Line Documentation Optional Accessories Additional Memory for Faxing/PrintingFor the Printer For the Fax Paper Cassette #2 Option Network LAN Board Important Information Standard Telephone FCC Notices For 120V Models Only Energy Star Compliance Statement Laser Safety For 110-120V Models Only Important-About the Interface CableIndustry Canada Compliance Statement For Canada Only FDA Regulations Important Safety Instructions Fax-back system Compilation and Publication Notice Trademarks Troubleshooting Troubleshooting and Routine MaintenanceError Messages Error Messages Error Message Cause Action Download Full Document Jams and Paper Jams Document Jam in the Top of the ADF Unit Document Jam Inside the ADF Unit Printer Jam Paper is Jammed near the Drum Unit Paper is Jammed in the Multi-purpose Paper CassettePaper is Jammed in the Fuser Unit If You Are Having Difficulty with Your MFC Difficulty Suggestions Copy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Packing and Shipping the MFC Lock the Scanner Lock Troubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Routine Maintenance Cleaning the Scanner Cleaning the Printer HOT Cleaning the Drum Unit Replacing the Toner Cartridge How to Replace the Toner Cartridge Toner Empty Indicator Lock Replacing the Drum Unit HOT Follow these steps to replace the drum unit For Customer Service Checking the Drum LifeReplace Drum Life Using the Brother MFC with a New Power Macintosh G3 or iMac Installing the Brother Printer and Scanner Drivers Importing Images Exporting Images in Other Formats Scanning a Document into Your Macintosh G3 or iMac Resolution Image Scanning Area Business Card Size Miscellaneous Contrast PreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Fax Specifications SpecificationsProduct Description Printer Specifications True Type Fonts Parallel Interface SpecificationsOn CD-ROM USB Universal Serial Bus Interface Specifications Symbol Sets/Character SetsHP mode Resident Fonts Specification S Specification S Index Up Broadcasting COMM. Error Memory Full 10-3 not Registered Answering device LCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web