For Customer Service, Checking the Drum Life | Brother MFC 9600

6Reinstall the new drum unit, keeping the front cover open.

7Press Clear .

8 Press 1 and when the display shows	REPLACE	DRUM?
ACCEPTED, and close the front cover.	1.YES	2.NO

Caution

If toner scatters and your hands or clothes get dirty, immediately wipe off or wash with cold water.

Checking the Drum Life

You can see the percentage of the drum’s life that remains available.

1 Press Function , 1 , 0 , 3 .
2 For five seconds, the screen displays the	DRUM LIFE
available percentage of drum life.	REMAINING:70%

Even if the remaining drum life is 0%, you may continue to use the drum unit until you have a print quality problem.

For Customer Service

USA:	1-800-284-4329	(voice)
	1-908-575-8790 (fax)
From within Canada:	1-800-853-6660	(voice)
	1-514-685-4898	(fax)
From within Montreal:	1-514-685-6464	(voice)

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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC 9600 owner manual For Customer Service, Checking the Drum Life, Replace, REMAINING70%

Contents

MFC If You Need to Call Customer Service Brother Numbers Frequently Asked Questions FAQsFor Customer Service Brother fax-back system Ordering Accessories and Supplies Canada Disclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Before You Install Multi-Function Link Pro Setting Up the Brother MFC and PC toUsing the Brother Machine with Your PC Using a USB Cable to Connect the MFC to the PC 15-1 Using the Control Panel Keys For Windows 95/98 Using Multi-Function Link Pro SoftwareUsing ScanSoft PaperPort for Brother/TextBridge Twain Compliant Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Troubleshooting and Routine Maintenance Standard Telephone and FCC Notices Installing the Brother Printer and Scanner Drivers Using the Brother MFC with a New Power Macintosh G3Connecting Your USB Equipped Apple Macintosh G3 or iMac Using Brother Twain Scanner Driver with Your Apple Introduction Using This ManualTest Sheet Procedures For USA Only Finding Information MFC 9600 Control Panel Overview Help Print Priority ECM Error Correction Mode About Fax MachinesFax Tones and Handshake Assembly and Connections Packing ListMake sure you have the following items No ! no ! no Choosing a Location Important Safety Instructions Release the Scanner Lock Assembly Installing the Drum Unit Assembly With Toner Cartridge Paper Acceptable PaperPaper Capacity of Paper Cassette Paper Specification for the Cassette Manual Feed SlotLoading Paper in Multi-purpose Paper Cassette Maximum Paper Height Guide Connecting the MFC Connect the power cord Connect the telephone line cord Connections Connecting an External TelephoneConnecting an External TAD Telephone Answering Device Sequence Do not connect a TAD elsewhere on the same phone line Recording Outgoing Message OGM Two-Line Phone System Special Line ConsiderationsRoll Over Phone Lines Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone Custom Features on a Single Line If you are installing the MFC to work with a PBXMulti-Line Connections PBX S E M B L Y a N D C O N N E C T I O N S User-Friendly Programming Function ModeOn-Screen Programming FAX Printer Video Function Selection Table Fax Functions Function Description Factory Set Setup Receive Setup Send Print Reports Printer Functions Video Functions Setting Date and Time Initial SetupSetting Dialing Mode Tone/Pulse Getting Started TEL Setting Station IDFAX Enter & SET Entering Text Setting Beeper Volume Making corrections Sleep Mode Speaker VolumeRing Volume Memory Storage SET TIME1234 Enter & SET Delayed TimerTurning On Automatic Daylight Savings Time Auto Daylight I T I a L S E T U P Mode How it works When to use it Setup ReceiveSetting or Changing the Answer Mode Answer Mode FAX? EXT.TEL/TAD? MANUAL? Setting Ring Delay Easy ReceiveTurning on Cassette #2 Recommended Reductions Setting Paper SizePrinting a Reduced Incoming Document Cassette #2 Select - & SET Setting Cassette Usage Setting the Print DensityToner Save Printing a Fax in Memory Advanced Receiving OperationsOperation from Extension Telephones Changing the Fax Receive Code Polling Setting Up Polling ReceiveSetting Up Sequential Polling Receive Polling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Canceling a Scheduled Job Remaining Jobs Registering your Distinctive Ring Pattern Caller ID Viewing Caller ID ListPrinting Caller ID List Clearing a Caller ID Stored in Memory Accepted Other SETTINGS? 1.YES 2.NO Setup SendSending Faxes Using Multiple Settings Before You Begin Originals are Face Up ADF Faxing from the Scanner Glass Setnext page Startto Dial Resolution ContrastAutomatic Transmission Manual and Automatic Fax Redial Dual AccessManual Transmission Send 2.RECEIVE Realtime TX Real Time TransmissionChecking the Jobs Status Real Time TX Composing Electronic Cover Canceling Jobs in MemoryBasic Sending Operations Comment OFF Please Call Urgent Confidential User Defined Composing Your Own CommentsCover Page for Next Fax Only COVERPAGEOFF? Using a Printed CoverAlways Send Cover Coverpage ON? and press Set Overseas Mode Overseas ModeDelayed Fax Delayed FAX Batch TXON? Multiple Resolution TransmissionDelayed Batch Transmission Select Setting Up for Polling Transmit Polled TXOFF? Select Auto Dial Numbers and Dialing Options Storing Numbers for Easy DialingStoring One Touch Dial Numbers SPEED-DIAL? # Enter & SET Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers Enter & SET Name Setting Up Groups for Broadcasting Setup GroupgoSelect ONE-TOUCH Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Programming a Paging Number Remote Fax OptionsPaging and Fax Forwarding PAGING? FAX FORWARD? Select - & SET Setting Fax StorageProgramming a Fax Forwarding Number FAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Remote Retrieval Changing Remote Retrieval Access CodeUsing Remote Retrieval Access Code Long beep Fax messages No beeps No messages Remote Commands OFF Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely To Print a Report MFC Settings and ActivityPrinting Reports Remote FAX OPT Transmission Verification Xmit Report Activity Report IntervalINTERVAL? Basic Copy Operation Stacking Multiple Copies Using the ADFMaking Copies Copying One Sorting Multiple Copies Using the ADF Single or Multiple Copies Using the Scanner GlassCopysorting Copy Contrast Copy Options Temporary SettingsMemory Full Message Memory Full P.01 Online Copy to Copy Stop to Abort Document Type Enlarged or Reduced CopiesDOC TYPEAUTO? Special Copy Options 4in1 2in1 Poster OPTIONSSORT? Walk-Up Video Printing Setting Up Video Print Mode Black and White Video PrintingVideopress Copy Capture Ready Changing Default Settings Setting Video Printing Quality Video Capture from the PC Setting Video TypeSetting Print Size Videostill Videomoving Before You Install Multi-Function Link Pro 12Setting Up the Brother MFC and PC to Work TogetherUsing the Brother Machine with Your PC If You Don’t Have a CD-ROM Drive Computer Requirements CPURAM Select Recommended and click Next Installing Brother Software Using a USB Cable Make sure Specify a location is selected and click Next Brother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Installing the Brother Software For Parallel Interface Overview of Basic Steps T U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Multi-Function Link Pro Mode Receiving Messages into the PC 12 16 S E T U P B R O T H E R M a C H I N E W I T H P C HP LaserJet IIP For DOS UsersWhat Does the Remote Printer Console Do? HP LaserJet Installing the Remote Printer Console Printer Status Monitor ProgramDOS Alt + P Using the Remote Printer Console Main ProgramAlt + D Alt + C Remote Printer Console Printer Setup CategoryPrint Setup Section Current Printer Status Information Setup Section Font ConfigurationPC8 Other Configuration Console Configuration Category Using the Printer Status Monitor Program 13 8 F O R D O S U S E R S Using the Brother MFC as a Printer Special Printing Features Printing From Your PC Multi-purpose Paper CassetteTwo-Sided Printing Manual Duplexing Front Output Bin Feed Loading One Sheet of PaperLoading More than One Sheet of Paper Press FF/CONT Printing on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R On/Off Line Key Test/Reset KeyPrinter Operation Keys FF/Cont Key Printing the Internal Font List Printing the Print Configuration ListRestoring Factory Default Settings Printing PC Data in Hexadecimal Using the Windows Based Brother Control Center Brother Control Center How to Turn Off AutoLoad AutoLoad the Brother Control Center Brother Control Center Features Auto ConfigurationScanning Operations Scanner Settings for Scan, Copy and PC Fax Buttons Copy OperationsPC Fax Operation Global Settings Setting Up the Scanner ConfigurationsTo access the Scanner Configurations screen Perform an Operation from the Control Center Screen Scanner SettingsScan to File Destination Folder I N G B R O T H E R C O N T R O L C E N T E R Send Scan to E-mail Email Application File Attachments Conversion OptionsShow QuickSend Menu QuickSend List Send Scan to Word Processor Word Processor 15 12 U S I N G B R O T H E R C O N T R O L C E N T E R User Defined Button Target Application Copy Settings Copy / Two on One Copy Send a Fax FAX Settings Using Multi-Function Link Pro Software IntroductionBrother Resource Manager MFC Remote Setup Multi-Function Link Pro Main Menu Sending a Fax from Your PCSending a Quick Fax Sending a Fax from the Main Menu Sending a Fax from a Windows Application Checklist for the MFC Checklist for Your PCReceiving Faxes into the PC Viewing Received Faxes Scan Image 17Using ScanSoft PaperPort for Brother/TextBridgeUsing the Scan Keys Scanningimage Scanningocr Scan/OCRScan to E-mail SCANNINGE-MAIL Using ScanSoft PaperPort and TextBridge Viewing Items in ScanSoft PaperPort Organizing Your Items in Folders Links to Many Other Applications Scanning a Document Importing Items from Other ApplicationsExporting Items in Other Formats Accessing the Scanner Scanning a Document into the PC Settings in the Scanner Window ResolutionColor Type Custom AdjustSize Paper How to use PreScan to adjust an image PreScanning an Image I N G P a P E R P O R T a N D T E X T B R I D G E Connecting Your Video Equipment Capturing An ImageTo connect your video equipment To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Click Windows 3.1 / 95 / 98 / NT Customer Support Using Automatic E-Mail Printing Main FeaturesFor Windows 95/98 Only To Access the On-Line Documentation For the Printer Optional AccessoriesAdditional Memory for Faxing/Printing For the Fax Paper Cassette #2 Option Network LAN Board Important Information Standard Telephone FCC Notices For 120V Models Only Energy Star Compliance Statement Industry Canada Compliance Statement For Canada Only Laser Safety For 110-120V Models OnlyImportant-About the Interface Cable FDA Regulations Important Safety Instructions Fax-back system Compilation and Publication Notice Trademarks Troubleshooting and Routine Maintenance TroubleshootingError Messages Error Messages Error Message Cause Action Download Full Document Jams and Paper Jams Document Jam in the Top of the ADF Unit Document Jam Inside the ADF Unit Printer Jam Paper is Jammed in the Multi-purpose Paper Cassette Paper is Jammed near the Drum UnitPaper is Jammed in the Fuser Unit If You Are Having Difficulty with Your MFC Difficulty Suggestions Copy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Packing and Shipping the MFC Lock the Scanner Lock Troubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Routine Maintenance Cleaning the Scanner Cleaning the Printer HOT Cleaning the Drum Unit Replacing the Toner Cartridge How to Replace the Toner Cartridge Toner Empty Indicator Lock Replacing the Drum Unit HOT Follow these steps to replace the drum unit Replace For Customer ServiceChecking the Drum Life Drum Life Using the Brother MFC with a New Power Macintosh G3 or iMac Installing the Brother Printer and Scanner Drivers Importing Images Exporting Images in Other Formats Scanning a Document into Your Macintosh G3 or iMac Resolution Image Scanning Area Business Card Size Miscellaneous Contrast PreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Specifications Fax SpecificationsProduct Description Printer Specifications Parallel Interface Specifications True Type FontsOn CD-ROM HP mode USB Universal Serial Bus Interface SpecificationsSymbol Sets/Character Sets Resident Fonts Specification S Specification S Index Up Broadcasting COMM. Error Memory Full 10-3 not Registered Answering device LCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web