Copy Quality Difficulties General Printing | Brother MFC 9600

Copy

Quality

Difficulties

General

Printing

Difficulties

Difficulty	Suggestions

Custom Features on a	If you have Voice Mail, Distinctive Ring, an
Single Line	alarm system or any other custom feature on a
	single line with your MFC, it may create a
	problem sending or receiving fax data.
	For example: If you are sending or receiving a
	fax message while a custom feature signal comes
	through on the line, the signal can temporarily
	interrupt or disrupt the fax data. Brother’s ECM
	feature should help overcome this problem. This
	condition is related to the telephone system
	industry, and is common to all devices that send
	and receive information on a single, shared line
	with custom features. If avoiding a slight
	interruption is crucial to your business, a
	separate line with no custom features is
	recommended.

Vertical streaks	Sometimes you may see vertical streaks on
appear in copies.	your copies. Either the scanner or the primary
	corona wire for printing is dirty. Clean them
	both. (See pages 22-17 and 22-19.)

The machine does not	Check the following:
print.	• The machine is plugged in. (See page 2-8.)
	• The toner cartridge and drum unit are installed
	properly. (See page 2-4.)
	• The interface cable is securely connected
	between the machine and computer.
	(See page 12-2 to 12-3 or 12-10.)
	• Check to see if LCD is showing an error
	message. (See page 22-2.)

The machine prints	Reset the machine or unplug the electrical cord
unexpectedely or it	and plug it back in. Check the primary settings
prints garbage.	in your application software to make sure it is
	set up to work with your machine.

The machine cannot	The machine received a very complex print job
print full pages of a	and could not process part of the page. Thisprint.
document.	may be solved in several ways. If you are using
	Windows® 3.1x, Windows® 95/98 or
	Windows NT® Workstation Version 4.0 with the
	supplied printer driver, see the “Windows ®
	Setup Printing Problems” section. Try to
	reduce the complexity of your document or
	reduce print resolution.

The machine prints	Your computer is not recognizing the printer’s
first couple of pages	input buffer full signal. Please make sure to
correctly, then some	connect the printer cable correctly.
pages have text missing.

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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC 9600 owner manual Copy Quality Difficulties General Printing

Contents

MFC If You Need to Call Customer Service Brother Numbers Frequently Asked Questions FAQsFor Customer Service Brother fax-back system Ordering Accessories and Supplies Canada Disclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Before You Install Multi-Function Link Pro Setting Up the Brother MFC and PC toUsing the Brother Machine with Your PC Using a USB Cable to Connect the MFC to the PC 15-1 Using the Control Panel Keys For Windows 95/98 Using Multi-Function Link Pro SoftwareUsing ScanSoft PaperPort for Brother/TextBridge Twain Compliant Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Troubleshooting and Routine Maintenance Standard Telephone and FCC Notices Installing the Brother Printer and Scanner Drivers Using the Brother MFC with a New Power Macintosh G3Connecting Your USB Equipped Apple Macintosh G3 or iMac Using Brother Twain Scanner Driver with Your Apple Introduction Using This ManualTest Sheet Procedures For USA Only Finding Information MFC 9600 Control Panel Overview Help Print Priority Fax Tones and Handshake ECM Error Correction ModeAbout Fax Machines Make sure you have the following items Assembly and ConnectionsPacking List No ! no ! no Choosing a Location Important Safety Instructions Release the Scanner Lock Assembly Installing the Drum Unit Assembly With Toner Cartridge Paper Capacity of Paper Cassette PaperAcceptable Paper Loading Paper in Multi-purpose Paper Cassette Paper Specification for the CassetteManual Feed Slot Maximum Paper Height Guide Connecting the MFC Connect the power cord Connect the telephone line cord Connections Connecting an External TelephoneConnecting an External TAD Telephone Answering Device Sequence Do not connect a TAD elsewhere on the same phone line Recording Outgoing Message OGM Two-Line Phone System Special Line ConsiderationsRoll Over Phone Lines Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single LineIf you are installing the MFC to work with a PBX S E M B L Y a N D C O N N E C T I O N S User-Friendly Programming Function ModeOn-Screen Programming FAX Printer Video Function Selection Table Fax Functions Function Description Factory Set Setup Receive Setup Send Print Reports Printer Functions Video Functions Setting Date and Time Initial SetupSetting Dialing Mode Tone/Pulse Getting Started TEL Setting Station IDFAX Enter & SET Entering Text Setting Beeper Volume Making corrections Sleep Mode Speaker VolumeRing Volume Memory Storage SET TIME1234 Enter & SET Delayed TimerTurning On Automatic Daylight Savings Time Auto Daylight I T I a L S E T U P Mode How it works When to use it Setup ReceiveSetting or Changing the Answer Mode Answer Mode FAX? EXT.TEL/TAD? MANUAL? Turning on Cassette #2 Setting Ring DelayEasy Receive Recommended Reductions Setting Paper SizePrinting a Reduced Incoming Document Cassette #2 Select - & SET Toner Save Setting Cassette UsageSetting the Print Density Printing a Fax in Memory Advanced Receiving OperationsOperation from Extension Telephones Changing the Fax Receive Code Polling Setting Up Polling ReceiveSetting Up Sequential Polling Receive Polling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Canceling a Scheduled Job Remaining Jobs Registering your Distinctive Ring Pattern Printing Caller ID List Caller IDViewing Caller ID List Clearing a Caller ID Stored in Memory Accepted Other SETTINGS? 1.YES 2.NO Setup SendSending Faxes Using Multiple Settings Before You Begin Originals are Face Up ADF Faxing from the Scanner Glass Setnext page Startto Dial Automatic Transmission ResolutionContrast Manual and Automatic Fax Redial Dual AccessManual Transmission Send 2.RECEIVE Realtime TX Real Time TransmissionChecking the Jobs Status Real Time TX Composing Electronic Cover Canceling Jobs in MemoryBasic Sending Operations Comment OFF Please Call Urgent Confidential Cover Page for Next Fax Only User DefinedComposing Your Own Comments COVERPAGEOFF? Using a Printed CoverAlways Send Cover Coverpage ON? and press Set Overseas Mode Overseas ModeDelayed Fax Delayed FAX Batch TXON? Multiple Resolution TransmissionDelayed Batch Transmission Select Setting Up for Polling Transmit Polled TXOFF? Select Storing One Touch Dial Numbers Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing SPEED-DIAL? # Enter & SET Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers Enter & SET Name Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Programming a Paging Number Remote Fax OptionsPaging and Fax Forwarding PAGING? FAX FORWARD? Select - & SET Setting Fax StorageProgramming a Fax Forwarding Number FAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Remote Retrieval Changing Remote Retrieval Access CodeUsing Remote Retrieval Access Code Long beep Fax messages No beeps No messages Remote Commands OFF Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely To Print a Report MFC Settings and ActivityPrinting Reports Remote FAX OPT INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Basic Copy Operation Stacking Multiple Copies Using the ADFMaking Copies Copying One Copysorting Sorting Multiple Copies Using the ADFSingle or Multiple Copies Using the Scanner Glass Copy Contrast Copy Options Temporary SettingsMemory Full Message Memory Full P.01 Online Copy to Copy Stop to Abort DOC TYPEAUTO? Document TypeEnlarged or Reduced Copies Special Copy Options 4in1 2in1 Poster OPTIONSSORT? Walk-Up Video Printing Videopress Copy Capture Ready Setting Up Video Print ModeBlack and White Video Printing Changing Default Settings Setting Video Printing Quality Video Capture from the PC Setting Video TypeSetting Print Size Videostill Videomoving Before You Install Multi-Function Link Pro 12Setting Up the Brother MFC and PC to Work TogetherUsing the Brother Machine with Your PC If You Don’t Have a CD-ROM Drive RAM Computer RequirementsCPU Select Recommended and click Next Installing Brother Software Using a USB Cable Make sure Specify a location is selected and click Next Brother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Installing the Brother Software For Parallel Interface Overview of Basic Steps T U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Multi-Function Link Pro Mode Receiving Messages into the PC 12 16 S E T U P B R O T H E R M a C H I N E W I T H P C HP LaserJet IIP For DOS UsersWhat Does the Remote Printer Console Do? HP LaserJet DOS Installing the Remote Printer ConsolePrinter Status Monitor Program Alt + P Using the Remote Printer Console Main ProgramAlt + D Alt + C Remote Printer Console Printer Setup CategoryPrint Setup Section Current Printer Status Information PC8 Setup SectionFont Configuration Other Configuration Console Configuration Category Using the Printer Status Monitor Program 13 8 F O R D O S U S E R S Using the Brother MFC as a Printer Special Printing Features Two-Sided Printing Manual Duplexing Printing From Your PCMulti-purpose Paper Cassette Front Output Bin Feed Loading One Sheet of PaperLoading More than One Sheet of Paper Press FF/CONT Printing on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R On/Off Line Key Test/Reset KeyPrinter Operation Keys FF/Cont Key Printing the Internal Font List Printing the Print Configuration ListRestoring Factory Default Settings Printing PC Data in Hexadecimal Using the Windows Based Brother Control Center Brother Control Center How to Turn Off AutoLoad AutoLoad the Brother Control Center Scanning Operations Brother Control Center FeaturesAuto Configuration PC Fax Operation Scanner Settings for Scan, Copy and PC Fax ButtonsCopy Operations To access the Scanner Configurations screen Global SettingsSetting Up the Scanner Configurations Perform an Operation from the Control Center Screen Scanner SettingsScan to File Destination Folder I N G B R O T H E R C O N T R O L C E N T E R Send Scan to E-mail Email Application Show QuickSend Menu File AttachmentsConversion Options QuickSend List Send Scan to Word Processor Word Processor 15 12 U S I N G B R O T H E R C O N T R O L C E N T E R User Defined Button Target Application Copy Settings Copy / Two on One Copy Send a Fax FAX Settings Brother Resource Manager Using Multi-Function Link Pro SoftwareIntroduction MFC Remote Setup Sending a Quick Fax Multi-Function Link Pro Main MenuSending a Fax from Your PC Sending a Fax from the Main Menu Sending a Fax from a Windows Application Receiving Faxes into the PC Checklist for the MFCChecklist for Your PC Viewing Received Faxes Scan Image 17Using ScanSoft PaperPort for Brother/TextBridgeUsing the Scan Keys Scanningimage Scanningocr Scan/OCRScan to E-mail SCANNINGE-MAIL Using ScanSoft PaperPort and TextBridge Viewing Items in ScanSoft PaperPort Organizing Your Items in Folders Links to Many Other Applications Exporting Items in Other Formats Scanning a DocumentImporting Items from Other Applications Accessing the Scanner Scanning a Document into the PC Color Type Settings in the Scanner WindowResolution Custom AdjustSize Paper How to use PreScan to adjust an image PreScanning an Image I N G P a P E R P O R T a N D T E X T B R I D G E To connect your video equipment Connecting Your Video EquipmentCapturing An Image To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Click Windows 3.1 / 95 / 98 / NT Customer Support For Windows 95/98 Only Using Automatic E-Mail PrintingMain Features To Access the On-Line Documentation For the Printer Optional AccessoriesAdditional Memory for Faxing/Printing For the Fax Paper Cassette #2 Option Network LAN Board Important Information Standard Telephone FCC Notices For 120V Models Only Energy Star Compliance Statement Industry Canada Compliance Statement For Canada Only Laser Safety For 110-120V Models OnlyImportant-About the Interface Cable FDA Regulations Important Safety Instructions Fax-back system Compilation and Publication Notice Trademarks Error Messages Troubleshooting and Routine MaintenanceTroubleshooting Error Messages Error Message Cause Action Download Full Document Jams and Paper Jams Document Jam in the Top of the ADF Unit Document Jam Inside the ADF Unit Printer Jam Paper is Jammed in the Fuser Unit Paper is Jammed in the Multi-purpose Paper CassettePaper is Jammed near the Drum Unit If You Are Having Difficulty with Your MFC Difficulty Suggestions Copy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Packing and Shipping the MFC Lock the Scanner Lock Troubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Routine Maintenance Cleaning the Scanner Cleaning the Printer HOT Cleaning the Drum Unit Replacing the Toner Cartridge How to Replace the Toner Cartridge Toner Empty Indicator Lock Replacing the Drum Unit HOT Follow these steps to replace the drum unit Replace For Customer ServiceChecking the Drum Life Drum Life Using the Brother MFC with a New Power Macintosh G3 or iMac Installing the Brother Printer and Scanner Drivers Importing Images Exporting Images in Other Formats Scanning a Document into Your Macintosh G3 or iMac Resolution Image Scanning Area Business Card Size Miscellaneous Contrast PreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Product Description SpecificationsFax Specifications Printer Specifications On CD-ROM Parallel Interface SpecificationsTrue Type Fonts HP mode USB Universal Serial Bus Interface SpecificationsSymbol Sets/Character Sets Resident Fonts Specification S Specification S Index Up Broadcasting COMM. Error Memory Full 10-3 not Registered Answering device LCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web