Document Jams and Paper Jams | Brother MFC 9600 specs

Error Messages

Error Message	Cause		Action

TONER EMPTY	Toner cartridge is not		Reinstall the toner cartridge.
	installed.
	—OR—	—OR—
	Toner is used up and printing		Replace the toner cartridge
	is not possible.		with a new one.
			(See page 22-19.)

TONER LOW	If the display shows TONER		Order a new toner cartridge
	LOW and the Toner Empty		now.
	LED on the control panel is
	blinking, you can still print.
	But the toner is depleted and
	the machine is telling you
	that the toner will soon run
	out.

WARMING UP	The print head detects low		Wait until the MFC warms
	temperature.		up.

Document Jams and Paper Jams

Based upon where the original document or printed sheet is jammed, follow the appropriate set of instructions to remove it.

Document Jam in the Top of the ADF Unit

1Remove any paper from the

ADF that is not jammed.

ADF Cover

2Lift the ADF cover.

3Pull the jammed document out to the left.

4Close the ADF cover.

5Press Stop .

22 - 4

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

Image 178

Brother MFC 9600 owner manual Document Jams and Paper Jams, Document Jam in the Top of the ADF Unit

Contents

MFC If You Need to Call Customer Service Brother Numbers Frequently Asked Questions FAQsFor Customer Service Brother fax-back system Ordering Accessories and Supplies Canada Disclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Before You Install Multi-Function Link Pro Setting Up the Brother MFC and PC toUsing the Brother Machine with Your PC Using a USB Cable to Connect the MFC to the PC 15-1 Using the Control Panel Keys For Windows 95/98 Using Multi-Function Link Pro SoftwareUsing ScanSoft PaperPort for Brother/TextBridge Twain Compliant Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Troubleshooting and Routine Maintenance Standard Telephone and FCC Notices Installing the Brother Printer and Scanner Drivers Using the Brother MFC with a New Power Macintosh G3Connecting Your USB Equipped Apple Macintosh G3 or iMac Using Brother Twain Scanner Driver with Your Apple Introduction Using This ManualTest Sheet Procedures For USA Only Finding Information MFC 9600 Control Panel Overview Help Print Priority About Fax Machines ECM Error Correction ModeFax Tones and Handshake Packing List Assembly and ConnectionsMake sure you have the following items No ! no ! no Choosing a Location Important Safety Instructions Release the Scanner Lock Assembly Installing the Drum Unit Assembly With Toner Cartridge Acceptable Paper PaperPaper Capacity of Paper Cassette Manual Feed Slot Paper Specification for the CassetteLoading Paper in Multi-purpose Paper Cassette Maximum Paper Height Guide Connecting the MFC Connect the power cord Connect the telephone line cord Connections Connecting an External TelephoneConnecting an External TAD Telephone Answering Device Sequence Do not connect a TAD elsewhere on the same phone line Recording Outgoing Message OGM Two-Line Phone System Special Line ConsiderationsRoll Over Phone Lines Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone If you are installing the MFC to work with a PBX Custom Features on a Single LineMulti-Line Connections PBX S E M B L Y a N D C O N N E C T I O N S User-Friendly Programming Function ModeOn-Screen Programming FAX Printer Video Function Selection Table Fax Functions Function Description Factory Set Setup Receive Setup Send Print Reports Printer Functions Video Functions Setting Date and Time Initial SetupSetting Dialing Mode Tone/Pulse Getting Started TEL Setting Station IDFAX Enter & SET Entering Text Setting Beeper Volume Making corrections Sleep Mode Speaker VolumeRing Volume Memory Storage SET TIME1234 Enter & SET Delayed TimerTurning On Automatic Daylight Savings Time Auto Daylight I T I a L S E T U P Mode How it works When to use it Setup ReceiveSetting or Changing the Answer Mode Answer Mode FAX? EXT.TEL/TAD? MANUAL? Easy Receive Setting Ring DelayTurning on Cassette #2 Recommended Reductions Setting Paper SizePrinting a Reduced Incoming Document Cassette #2 Select - & SET Setting the Print Density Setting Cassette UsageToner Save Printing a Fax in Memory Advanced Receiving OperationsOperation from Extension Telephones Changing the Fax Receive Code Polling Setting Up Polling ReceiveSetting Up Sequential Polling Receive Polling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Canceling a Scheduled Job Remaining Jobs Registering your Distinctive Ring Pattern Viewing Caller ID List Caller IDPrinting Caller ID List Clearing a Caller ID Stored in Memory Accepted Other SETTINGS? 1.YES 2.NO Setup SendSending Faxes Using Multiple Settings Before You Begin Originals are Face Up ADF Faxing from the Scanner Glass Setnext page Startto Dial Contrast ResolutionAutomatic Transmission Manual and Automatic Fax Redial Dual AccessManual Transmission Send 2.RECEIVE Realtime TX Real Time TransmissionChecking the Jobs Status Real Time TX Composing Electronic Cover Canceling Jobs in MemoryBasic Sending Operations Comment OFF Please Call Urgent Confidential Composing Your Own Comments User DefinedCover Page for Next Fax Only COVERPAGEOFF? Using a Printed CoverAlways Send Cover Coverpage ON? and press Set Overseas Mode Overseas ModeDelayed Fax Delayed FAX Batch TXON? Multiple Resolution TransmissionDelayed Batch Transmission Select Setting Up for Polling Transmit Polled TXOFF? Select Storing Numbers for Easy Dialing Auto Dial Numbers and Dialing OptionsStoring One Touch Dial Numbers SPEED-DIAL? # Enter & SET Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers Enter & SET Name Setup Groupgo Setting Up Groups for BroadcastingSelect ONE-TOUCH Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Programming a Paging Number Remote Fax OptionsPaging and Fax Forwarding PAGING? FAX FORWARD? Select - & SET Setting Fax StorageProgramming a Fax Forwarding Number FAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Remote Retrieval Changing Remote Retrieval Access CodeUsing Remote Retrieval Access Code Long beep Fax messages No beeps No messages Remote Commands OFF Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely To Print a Report MFC Settings and ActivityPrinting Reports Remote FAX OPT Activity Report Interval Transmission Verification Xmit ReportINTERVAL? Basic Copy Operation Stacking Multiple Copies Using the ADFMaking Copies Copying One Single or Multiple Copies Using the Scanner Glass Sorting Multiple Copies Using the ADFCopysorting Copy Contrast Copy Options Temporary SettingsMemory Full Message Memory Full P.01 Online Copy to Copy Stop to Abort Enlarged or Reduced Copies Document TypeDOC TYPEAUTO? Special Copy Options 4in1 2in1 Poster OPTIONSSORT? Walk-Up Video Printing Black and White Video Printing Setting Up Video Print ModeVideopress Copy Capture Ready Changing Default Settings Setting Video Printing Quality Video Capture from the PC Setting Video TypeSetting Print Size Videostill Videomoving Before You Install Multi-Function Link Pro 12Setting Up the Brother MFC and PC to Work TogetherUsing the Brother Machine with Your PC If You Don’t Have a CD-ROM Drive CPU Computer RequirementsRAM Select Recommended and click Next Installing Brother Software Using a USB Cable Make sure Specify a location is selected and click Next Brother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Installing the Brother Software For Parallel Interface Overview of Basic Steps T U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Multi-Function Link Pro Mode Receiving Messages into the PC 12 16 S E T U P B R O T H E R M a C H I N E W I T H P C HP LaserJet IIP For DOS UsersWhat Does the Remote Printer Console Do? HP LaserJet Printer Status Monitor Program Installing the Remote Printer ConsoleDOS Alt + P Using the Remote Printer Console Main ProgramAlt + D Alt + C Remote Printer Console Printer Setup CategoryPrint Setup Section Current Printer Status Information Font Configuration Setup SectionPC8 Other Configuration Console Configuration Category Using the Printer Status Monitor Program 13 8 F O R D O S U S E R S Using the Brother MFC as a Printer Special Printing Features Multi-purpose Paper Cassette Printing From Your PCTwo-Sided Printing Manual Duplexing Front Output Bin Feed Loading One Sheet of PaperLoading More than One Sheet of Paper Press FF/CONT Printing on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R On/Off Line Key Test/Reset KeyPrinter Operation Keys FF/Cont Key Printing the Internal Font List Printing the Print Configuration ListRestoring Factory Default Settings Printing PC Data in Hexadecimal Using the Windows Based Brother Control Center Brother Control Center How to Turn Off AutoLoad AutoLoad the Brother Control Center Auto Configuration Brother Control Center FeaturesScanning Operations Copy Operations Scanner Settings for Scan, Copy and PC Fax ButtonsPC Fax Operation Setting Up the Scanner Configurations Global SettingsTo access the Scanner Configurations screen Perform an Operation from the Control Center Screen Scanner SettingsScan to File Destination Folder I N G B R O T H E R C O N T R O L C E N T E R Send Scan to E-mail Email Application Conversion Options File AttachmentsShow QuickSend Menu QuickSend List Send Scan to Word Processor Word Processor 15 12 U S I N G B R O T H E R C O N T R O L C E N T E R User Defined Button Target Application Copy Settings Copy / Two on One Copy Send a Fax FAX Settings Introduction Using Multi-Function Link Pro SoftwareBrother Resource Manager MFC Remote Setup Sending a Fax from Your PC Multi-Function Link Pro Main MenuSending a Quick Fax Sending a Fax from the Main Menu Sending a Fax from a Windows Application Checklist for Your PC Checklist for the MFCReceiving Faxes into the PC Viewing Received Faxes Scan Image 17Using ScanSoft PaperPort for Brother/TextBridgeUsing the Scan Keys Scanningimage Scanningocr Scan/OCRScan to E-mail SCANNINGE-MAIL Using ScanSoft PaperPort and TextBridge Viewing Items in ScanSoft PaperPort Organizing Your Items in Folders Links to Many Other Applications Importing Items from Other Applications Scanning a DocumentExporting Items in Other Formats Accessing the Scanner Scanning a Document into the PC Resolution Settings in the Scanner WindowColor Type Custom AdjustSize Paper How to use PreScan to adjust an image PreScanning an Image I N G P a P E R P O R T a N D T E X T B R I D G E Capturing An Image Connecting Your Video EquipmentTo connect your video equipment To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Click Windows 3.1 / 95 / 98 / NT Customer Support Main Features Using Automatic E-Mail PrintingFor Windows 95/98 Only To Access the On-Line Documentation For the Printer Optional AccessoriesAdditional Memory for Faxing/Printing For the Fax Paper Cassette #2 Option Network LAN Board Important Information Standard Telephone FCC Notices For 120V Models Only Energy Star Compliance Statement Industry Canada Compliance Statement For Canada Only Laser Safety For 110-120V Models OnlyImportant-About the Interface Cable FDA Regulations Important Safety Instructions Fax-back system Compilation and Publication Notice Trademarks Troubleshooting Troubleshooting and Routine MaintenanceError Messages Error Messages Error Message Cause Action Download Full Document Jams and Paper Jams Document Jam in the Top of the ADF Unit Document Jam Inside the ADF Unit Printer Jam Paper is Jammed near the Drum Unit Paper is Jammed in the Multi-purpose Paper CassettePaper is Jammed in the Fuser Unit If You Are Having Difficulty with Your MFC Difficulty Suggestions Copy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Packing and Shipping the MFC Lock the Scanner Lock Troubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Routine Maintenance Cleaning the Scanner Cleaning the Printer HOT Cleaning the Drum Unit Replacing the Toner Cartridge How to Replace the Toner Cartridge Toner Empty Indicator Lock Replacing the Drum Unit HOT Follow these steps to replace the drum unit Replace For Customer ServiceChecking the Drum Life Drum Life Using the Brother MFC with a New Power Macintosh G3 or iMac Installing the Brother Printer and Scanner Drivers Importing Images Exporting Images in Other Formats Scanning a Document into Your Macintosh G3 or iMac Resolution Image Scanning Area Business Card Size Miscellaneous Contrast PreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Fax Specifications SpecificationsProduct Description Printer Specifications True Type Fonts Parallel Interface SpecificationsOn CD-ROM HP mode USB Universal Serial Bus Interface SpecificationsSymbol Sets/Character Sets Resident Fonts Specification S Specification S Index Up Broadcasting COMM. Error Memory Full 10-3 not Registered Answering device LCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web