Paper Handling Difficulties | Brother MFC 9600 manual

Paper

Handling

Difficulties

Difficulty	Suggestions

The machine prints the	This is common problem first with database
part of my document	software and part of spreadsheet software when
but does not print the	they are not correctly set up. The data has been
last page (The LCD	sent to the printer but the printer did not receive
shows REMAINED	the Page Eject command. Press FF/Cont to eject
DATA).	the page. Then ask your software supplier how
	to add a Page Eject (or Form Feed) command to
	the end of your print job.

How can I change the	Use the Remote Printer Console (RPC)
user settings or	program.
default settings on the
machine?

The machine does not	Check to see if the CHECK PAPER or
load paper. The LCD	PRINTER JAM message appears on the LCD.
shows CHECK PAPER	If so, the multi-purpose paper cassette may be
or PRINTER JAM.	out of paper or not properly installed. If it is
	empty, load a new stack of paper into the
	feeder. If there is paper in the multi-purpose
	paper cassette, make sure it is straight. If the
	paper is curled, you should straighten it.
	Sometimes it is helpful to remove the paper,
	turn the stack over and put it back into the
	multi-purpose paper cassette. Reduce the
	amount of paper in the multi-purpose paper
	cassette, then try again. Check the manual feed
	mode is not selected in the printer driver.

The machine does not	Reinsert the paper firmly, load one sheet at a
feed paper from the	time. Make sure that manual feed mode is
manual feed slot.	selected in the printer driver.

How can I load	You can load envelopes from the manual feed
envelopes?	slot. Your application software must be set up
	to print the envelope size you are using. This is
	usually done in the Page Setup or Document
	Setup menu of your software. Refer to your
	software application manual.

What paper can I use?	You can use plain paper, envelopes,
	transparencies, labels and organizer paper.
	(For information on paper you can use, see
	Acceptable Paper, on page 2-5.)

How can I clear paper	See Printer Jams, on page 22-5.
jams?

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

22 - 11

Image 185

Brother MFC 9600 owner manual Paper Handling Difficulties

Contents

MFC If You Need to Call Customer Service For Customer Service Frequently Asked Questions FAQsBrother Numbers Brother fax-back system Canada Ordering Accessories and Supplies Disclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Using the Brother Machine with Your PC Setting Up the Brother MFC and PC toBefore You Install Multi-Function Link Pro Using a USB Cable to Connect the MFC to the PC 15-1 Using ScanSoft PaperPort for Brother/TextBridge Using Multi-Function Link Pro SoftwareUsing the Control Panel Keys For Windows 95/98 Twain Compliant Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Using Internet Faxing with NetCentric FaxStorm Standard Telephone and FCC Notices Troubleshooting and Routine Maintenance Connecting Your USB Equipped Apple Macintosh G3 or iMac Using the Brother MFC with a New Power Macintosh G3Installing the Brother Printer and Scanner Drivers Using Brother Twain Scanner Driver with Your Apple Test Sheet Procedures For USA Only Using This ManualIntroduction Finding Information Help MFC 9600 Control Panel Overview Print Priority Fax Tones and Handshake ECM Error Correction ModeAbout Fax Machines Make sure you have the following items Assembly and ConnectionsPacking List Choosing a Location No ! no ! no Release the Scanner Lock Important Safety Instructions Installing the Drum Unit Assembly With Toner Cartridge Assembly Paper Capacity of Paper Cassette PaperAcceptable Paper Loading Paper in Multi-purpose Paper Cassette Paper Specification for the CassetteManual Feed Slot Maximum Paper Height Guide Connect the power cord Connect the telephone line cord Connecting the MFC Connecting an External TAD Telephone Answering Device Connecting an External TelephoneConnections Sequence Recording Outgoing Message OGM Do not connect a TAD elsewhere on the same phone line Roll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single LineIf you are installing the MFC to work with a PBX S E M B L Y a N D C O N N E C T I O N S On-Screen Programming Function ModeUser-Friendly Programming FAX Printer Video Function Description Factory Set Function Selection Table Fax Functions Setup Receive Setup Send Print Reports Video Functions Printer Functions Setting Dialing Mode Tone/Pulse Initial SetupSetting Date and Time Getting Started FAX Enter & SET Setting Station IDTEL Entering Text Making corrections Setting Beeper Volume Ring Volume Speaker VolumeSleep Mode Memory Storage Turning On Automatic Daylight Savings Time Delayed TimerSET TIME1234 Enter & SET Auto Daylight I T I a L S E T U P Setting or Changing the Answer Mode Setup ReceiveMode How it works When to use it Answer Mode FAX? EXT.TEL/TAD? MANUAL? Turning on Cassette #2 Setting Ring DelayEasy Receive Printing a Reduced Incoming Document Setting Paper SizeRecommended Reductions Cassette #2 Select - & SET Toner Save Setting Cassette UsageSetting the Print Density Operation from Extension Telephones Advanced Receiving OperationsPrinting a Fax in Memory Changing the Fax Receive Code Setting Up Sequential Polling Receive Setting Up Polling ReceivePolling Polling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Remaining Jobs Canceling a Scheduled Job Registering your Distinctive Ring Pattern Printing Caller ID List Caller IDViewing Caller ID List Clearing a Caller ID Stored in Memory Sending Faxes Using Multiple Settings Setup SendAccepted Other SETTINGS? 1.YES 2.NO Before You Begin Originals are Face Up ADF Setnext page Startto Dial Faxing from the Scanner Glass Automatic Transmission ResolutionContrast Manual Transmission Dual AccessManual and Automatic Fax Redial Send 2.RECEIVE Checking the Jobs Status Real Time TransmissionRealtime TX Real Time TX Basic Sending Operations Canceling Jobs in MemoryComposing Electronic Cover Comment OFF Please Call Urgent Confidential Cover Page for Next Fax Only User DefinedComposing Your Own Comments Always Send Cover Using a Printed CoverCOVERPAGEOFF? Coverpage ON? and press Set Delayed Fax Overseas ModeOverseas Mode Delayed FAX Delayed Batch Transmission Multiple Resolution TransmissionBatch TXON? Select Polled TXOFF? Select Setting Up for Polling Transmit Storing One Touch Dial Numbers Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Changing One Touch and Speed Dial Numbers Storing Speed Dial NumbersSPEED-DIAL? # Enter & SET Enter & SET Name Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Paging and Fax Forwarding Remote Fax OptionsProgramming a Paging Number PAGING? Programming a Fax Forwarding Number Setting Fax StorageFAX FORWARD? Select - & SET FAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Using Remote Retrieval Access Code Changing Remote Retrieval Access CodeRemote Retrieval Long beep Fax messages No beeps No messages OFF Remote Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number Remotely Printing Reports MFC Settings and ActivityTo Print a Report Remote FAX OPT INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Making Copies Stacking Multiple Copies Using the ADFBasic Copy Operation Copying One Copysorting Sorting Multiple Copies Using the ADFSingle or Multiple Copies Using the Scanner Glass Memory Full Message Copy Options Temporary SettingsCopy Contrast Memory Full P.01 Online Copy to Copy Stop to Abort DOC TYPEAUTO? Document TypeEnlarged or Reduced Copies 4in1 2in1 Special Copy Options OPTIONSSORT? Poster Walk-Up Video Printing Videopress Copy Capture Ready Setting Up Video Print ModeBlack and White Video Printing Setting Video Printing Quality Changing Default Settings Setting Print Size Setting Video TypeVideo Capture from the PC Videostill Videomoving Using the Brother Machine with Your PC 12Setting Up the Brother MFC and PC to Work TogetherBefore You Install Multi-Function Link Pro If You Don’t Have a CD-ROM Drive RAM Computer RequirementsCPU Select Recommended and click Next Make sure Specify a location is selected and click Next Installing Brother Software Using a USB Cable Brother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Overview of Basic Steps Installing the Brother Software For Parallel Interface T U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Receiving Messages into the PC Multi-Function Link Pro Mode 12 16 S E T U P B R O T H E R M a C H I N E W I T H P C What Does the Remote Printer Console Do? For DOS UsersHP LaserJet IIP HP LaserJet DOS Installing the Remote Printer ConsolePrinter Status Monitor Program Alt + D Using the Remote Printer Console Main ProgramAlt + P Alt + C Print Setup Section Printer Setup CategoryRemote Printer Console Current Printer Status Information PC8 Setup SectionFont Configuration Console Configuration Category Other Configuration Using the Printer Status Monitor Program 13 8 F O R D O S U S E R S Special Printing Features Using the Brother MFC as a Printer Two-Sided Printing Manual Duplexing Printing From Your PCMulti-purpose Paper Cassette Front Output Bin Loading More than One Sheet of Paper Loading One Sheet of PaperFeed Press FF/CONT Printing on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R Printer Operation Keys Test/Reset KeyOn/Off Line Key FF/Cont Key Restoring Factory Default Settings Printing the Print Configuration ListPrinting the Internal Font List Printing PC Data in Hexadecimal Brother Control Center Using the Windows Based Brother Control Center AutoLoad the Brother Control Center How to Turn Off AutoLoad Scanning Operations Brother Control Center FeaturesAuto Configuration PC Fax Operation Scanner Settings for Scan, Copy and PC Fax ButtonsCopy Operations To access the Scanner Configurations screen Global SettingsSetting Up the Scanner Configurations Scan to File Scanner SettingsPerform an Operation from the Control Center Screen Destination Folder I N G B R O T H E R C O N T R O L C E N T E R Email Application Send Scan to E-mail Show QuickSend Menu File AttachmentsConversion Options QuickSend List Word Processor Send Scan to Word Processor 15 12 U S I N G B R O T H E R C O N T R O L C E N T E R Target Application User Defined Button Copy / Two on One Copy Copy Settings Send a Fax FAX Settings Brother Resource Manager Using Multi-Function Link Pro SoftwareIntroduction MFC Remote Setup Sending a Quick Fax Multi-Function Link Pro Main MenuSending a Fax from Your PC Sending a Fax from a Windows Application Sending a Fax from the Main Menu Receiving Faxes into the PC Checklist for the MFCChecklist for Your PC Viewing Received Faxes Using the Scan Keys 17Using ScanSoft PaperPort for Brother/TextBridgeScan Image Scanningimage Scan to E-mail Scan/OCRScanningocr SCANNINGE-MAIL Using ScanSoft PaperPort and TextBridge Organizing Your Items in Folders Viewing Items in ScanSoft PaperPort Links to Many Other Applications Exporting Items in Other Formats Scanning a DocumentImporting Items from Other Applications Scanning a Document into the PC Accessing the Scanner Color Type Settings in the Scanner WindowResolution Size AdjustCustom Paper PreScanning an Image How to use PreScan to adjust an image I N G P a P E R P O R T a N D T E X T B R I D G E To connect your video equipment Connecting Your Video EquipmentCapturing An Image To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Using Internet Faxing with NetCentric FaxStorm Customer Support Click Windows 3.1 / 95 / 98 / NT For Windows 95/98 Only Using Automatic E-Mail PrintingMain Features To Access the On-Line Documentation Additional Memory for Faxing/Printing Optional AccessoriesFor the Printer For the Fax Network LAN Board Paper Cassette #2 Option Standard Telephone FCC Notices For 120V Models Only Important Information Energy Star Compliance Statement Important-About the Interface Cable Laser Safety For 110-120V Models OnlyIndustry Canada Compliance Statement For Canada Only FDA Regulations Important Safety Instructions Fax-back system Trademarks Compilation and Publication Notice Error Messages Troubleshooting and Routine MaintenanceTroubleshooting Error Message Cause Action Error Messages Download Full Document Jam in the Top of the ADF Unit Document Jams and Paper Jams Printer Jam Document Jam Inside the ADF Unit Paper is Jammed in the Fuser Unit Paper is Jammed in the Multi-purpose Paper CassettePaper is Jammed near the Drum Unit Difficulty Suggestions If You Are Having Difficulty with Your MFC Copy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Lock the Scanner Lock Packing and Shipping the MFC Troubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Cleaning the Scanner Routine Maintenance HOT Cleaning the Printer Replacing the Toner Cartridge Cleaning the Drum Unit Toner Empty Indicator How to Replace the Toner Cartridge Lock Replacing the Drum Unit Follow these steps to replace the drum unit HOT Checking the Drum Life For Customer ServiceReplace Drum Life Installing the Brother Printer and Scanner Drivers Using the Brother MFC with a New Power Macintosh G3 or iMac Exporting Images in Other Formats Importing Images Scanning a Document into Your Macintosh G3 or iMac Image Resolution Business Card Size Scanning Area Contrast Miscellaneous PreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Product Description SpecificationsFax Specifications Printer Specifications On CD-ROM Parallel Interface SpecificationsTrue Type Fonts Symbol Sets/Character Sets USB Universal Serial Bus Interface SpecificationsHP mode Resident Fonts Specification S Specification S Up Broadcasting Index Answering device COMM. Error Memory Full 10-3 not Registered LCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web